{"id":15731,"date":"2023-04-27T12:17:44","date_gmt":"2023-04-27T12:17:44","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=resource&p=15731"},"modified":"2026-03-21T19:39:52","modified_gmt":"2026-03-21T18:39:52","slug":"rapport-voice-of-the-customer-gartner-peer-insights","status":"publish","type":"resource","link":"https:\/\/odigo.com\/fr\/ressource\/rapport-voice-of-the-customer-gartner-peer-insights\/","title":{"rendered":"Rapport \u00ab Voice of the customer \u00bb Gartner\u00ae Peer Insights\u00a0"},"content":{"rendered":"\n

La solution Odigo\u2122 recommand\u00e9e par 86% des avis clients publi\u00e9s dans le rapport \u00ab Voice of the customer \u00bb Gartner\u00ae Peer Insights<\/h2>\n\n\n\n

Publi\u00e9 fin janvier 2023, le rapport \u00ab Voice of the Customer for Contact Center as a Service \u00bb a reconnu les avis rendus par 11 acteurs du CCaaS, sur la plateforme Gartner Peer Insights. Leurs \u00e9valuations ont \u00e9t\u00e9 soumises \u00e0 un processus strict de validation et de mod\u00e9ration garantisssant leur authenticit\u00e9.<\/p>\n\n\n\n

Les avis des clients d\u2019Odigo recueillis sur 18 mois, nous semblent attester de leur niveau de satisfaction :<\/strong><\/h3>\n\n\n\n
\"\"<\/div>86%<\/span>

des avis clients Odigo recommandent la solution<\/p><\/div><\/div>

\"\"<\/div>9%<\/span>

des clients sont de tr\u00e8s grandes entreprises r\u00e9alisant plus de 10 milliards de $ US de chiffre d’affaires<\/p><\/div><\/div>

\"\"<\/div>27%<\/span>

de ces clients sont de tr\u00e8s grandes entreprises r\u00e9alisant un chiffre d’affaires compris entre 1 et 10 milliards de $ US<\/p><\/div><\/div>

\"\"<\/div>4-5<\/span>

Toutes les \u00e9valuations ont recueilli 4 ou 5 \u00e9toiles<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n

<\/div>\n\n\n
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\n Voir plus d'avis clients Odigo sur Gartner Peer Insights<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\t\n\n\n
<\/div>\n\n\n \n\n
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Gartner, Voice of the Customer for Contact Center as a Service, Peer Contributors, 30 janvier 2023 . <\/p>\n\n\n\n

Avis et notes bas\u00e9s sur 22 avis au total en date de novembre 2022.  Gartner est une marque d\u00e9pos\u00e9e et une marque de service, et Peer Insights est une marque d\u00e9pos\u00e9e de Gartner, Inc. et\/ou de ses filiales aux \u00c9tats-Unis et dans le monde, et sont utilis\u00e9es ici avec autorisation. Tous les droits sont r\u00e9serv\u00e9s.  <\/p>\n\n\n\n

Le contenu de Gartner Peer Insights est constitu\u00e9 d’opinions d’utilisateurs finaux individuels bas\u00e9es sur leurs propres exp\u00e9riences avec les fournisseurs list\u00e9s sur la plateforme, ne doit pas \u00eatre interpr\u00e9t\u00e9 comme des d\u00e9clarations de fait, et ne repr\u00e9sente pas non plus les opinions de Gartner ou de ses affili\u00e9s. Gartner ne soutient aucun fournisseur, produit ou service d\u00e9crit dans ce contenu et n’offre aucune garantie, explicite ou implicite, quant \u00e0 l’exactitude ou \u00e0 l’exhaustivit\u00e9 de ce contenu, y compris toute garantie de qualit\u00e9 marchande ou d’ad\u00e9quation \u00e0 un usage particulier. <\/p>\n\n <\/div>\n\n <\/div>\n <\/div>\n\n <\/section>\n ","protected":false},"author":1,"featured_media":15901,"template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"industry":[],"topic":[229],"resource-category":[537],"class_list":["post-15731","resource","type-resource","status-publish","has-post-thumbnail","hentry","topic-recompenses-et-distinctions","resource-category-reports"],"acf":[],"yoast_head":"\nOdigo\u2122 dans le rapport Gartner Peer Insights<\/title>\n<meta name=\"description\" content=\"Le rapport \u00ab Voice of the customer \u00bb 2023 de Gartner Peer Insights synth\u00e9tise le niveau de satisfaction des clients pour la solution CCaaS 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