{"id":16772,"date":"2023-09-01T13:56:07","date_gmt":"2023-09-01T13:56:07","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=resource&#038;p=16772"},"modified":"2026-03-21T19:37:41","modified_gmt":"2026-03-21T18:37:41","slug":"rapport-la-voix-des-consommateurs-du-centre-de-contacts-2023","status":"publish","type":"resource","link":"https:\/\/odigo.com\/fr\/ressource\/rapport-la-voix-des-consommateurs-du-centre-de-contacts-2023\/","title":{"rendered":"Rapport \u00ab La voix des consommateurs du centre de contacts 2023 \u00bb\u00a0"},"content":{"rendered":"    <section\n        class=\"  section article-body resource-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<h2 class=\"wp-block-heading has-text-align-center has-large-font-size\" id=\"h-quels-enjeux-sont-abordes-dans-ce-rapport\">Quels enjeux sont abord\u00e9s dans ce rapport ? <\/h2>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size\" id=\"h-quels-enjeux-sont-abordes-dans-ce-rapport\">Apr\u00e8s avoir \u00e9tudi\u00e9 l\u2019opinion des consommateurs au Royaume-Uni pendant des ann\u00e9es, la CMA (Call Centre Management Association) et l\u2019ECCCSE (European Contact Centre &amp; Customer Service Exchange) ont d\u00e9cid\u00e9 d\u2019\u00e9largir leur panel d\u2019\u00e9tude pour comparer et contraster les besoins et perceptions des consommateurs \u00e0 travers l\u2019Europe.\u00a0\u00a0\u00a0<\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    \n\n\n<section class=\"wp-block-odigo-blocks-two-columns-with-content section section--2col--media undefined\"><div class=\"container\"><div class=\"row row-boxes\"><div class=\"col-md-10 offset-md-1\"><div class=\"box box--row\"><div class=\"row\"><div class=\"order-lg-1 col-lg-6 order-1 section--2col--media__img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/09\/2023-08-29_CCMA_2023_thumbnail_FR.png\" alt=\"\" width=\"100%\"\/><\/div><div class=\"order-lg-2 col-lg-6 box-inner order-2 \"><h3><\/h3><ul class=\"ul-icon\"><li>De nombreuses entreprises sont au service des consommateurs dans diff\u00e9rents pays et secteurs verticaux.<\/li><li>La digitalisation rapide, associ\u00e9e \u00e0 des degr\u00e9s d&rsquo;adoption vari\u00e9s et \u00e0 une concurrence accrue, ont radicalement transform\u00e9 le secteur de l\u2019exp\u00e9rience client.\u00a0<\/li><li>En cette p\u00e9riode d&rsquo;incertitude politique et financi\u00e8re, les consommateurs sont plus sensibles \u00e0 la qualit\u00e9 du service re\u00e7u.<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"author":1,"featured_media":16782,"template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"industry":[],"topic":[219],"resource-category":[540],"class_list":["post-16772","resource","type-resource","status-publish","has-post-thumbnail","hentry","topic-intelligence-artificielle","resource-category-ebooks"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Consultez La voix du consommateur du centre de contacts europ\u00e9en 2023<\/title>\n<meta name=\"description\" content=\"Anticipez l\u2019avenir du CX avec l\u2019\u00e9tude La voix du consommateur du centre de contacts europ\u00e9en 2023. 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