{"id":195874,"date":"2023-10-04T11:46:04","date_gmt":"2023-10-04T11:46:04","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=resource&#038;p=17154"},"modified":"2026-03-25T07:47:58","modified_gmt":"2026-03-25T06:47:58","slug":"livre-blanc-cybersecurite-dans-les-centres-de-contats","status":"publish","type":"resource","link":"https:\/\/odigo.com\/fr\/ressource\/livre-blanc-cybersecurite-dans-les-centres-de-contats\/","title":{"rendered":"Livre blanc : Cybers\u00e9curit\u00e9 dans les Centres de Contats"},"content":{"rendered":"    <section\n        class=\"  section article-body resource-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<h2 class=\"wp-block-heading has-text-align-center has-large-font-size\">En mati\u00e8re de cybers\u00e9curit\u00e9, il ne s\u2019agit plus de savoir si une organisation va \u00eatre attaqu\u00e9e, mais quand.<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Dans le domaine de la relation client, plusieurs typologies d\u2019attaques \u00e9mergent et les centres de contacts font partie des cibles \u00e0 la fois directes et indirectes.&nbsp;<br><br>Ce livre blanc passe en revue les diff\u00e9rents types de cyberattaques afin de mieux les conna\u00eetre pour mieux les anticiper et y faire face.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-medium-font-size\" id=\"h-les-informations-d-odigo-completees-par-les-commentaires-d-un-expert-d-aws-couvrent-des-elements-cles\">Les informations d&rsquo;Odigo compl\u00e9t\u00e9es par les commentaires d&rsquo;un expert d&rsquo;AWS couvrent des \u00e9l\u00e9ments cl\u00e9s :&nbsp;<\/h2>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    \n\n\n<section class=\"wp-block-odigo-blocks-two-columns-with-content section section--2col--media undefined\"><div class=\"container\"><div class=\"row row-boxes\"><div class=\"col-md-10 offset-md-1\"><div class=\"box box--row\"><div class=\"row\"><div class=\"order-lg-1 col-lg-6 order-1 section--2col--media__img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/2023-10-02_WhitePaper-Cybersecurity_Landing-page-visual_FR.jpg\" alt=\"\" width=\"100%\"\/><\/div><div class=\"order-lg-2 col-lg-6 box-inner order-2 \"><h3><\/h3><ul class=\"ul-icon\"><li>Les meilleures pratiques pour optimiser la s\u00e9curit\u00e9 gr\u00e2ce au mod\u00e8le SaaS.<\/li><li>Le cadre des responsabilit\u00e9s partag\u00e9es pour une protection globale.<\/li><li>Les nouvelles normes de s\u00e9curit\u00e9 et r\u00e8glementations \u00e9levant le niveau de protection des donn\u00e9es clients.<\/li><li>Les avanc\u00e9es en mati\u00e8re de d\u00e9tection pour r\u00e9agir rapidement face aux incidents de s\u00e9curit\u00e9<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"author":1,"featured_media":17155,"template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"industry":[],"topic":[219],"resource-category":[540],"class_list":["post-195874","resource","type-resource","status-publish","has-post-thumbnail","hentry","topic-intelligence-artificielle","resource-category-ebooks"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>T\u00e9l\u00e9charger le livre blanc cybers\u00e9curit\u00e9 par Odigo et AWS<\/title>\n<meta name=\"description\" content=\"La s\u00e9curit\u00e9 des centres de contacts \u00e9volue pour contrer les menaces \u00e9mergentes. 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