{"id":20916,"date":"2025-01-13T09:43:22","date_gmt":"2025-01-13T09:43:22","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=resource&#038;p=20916"},"modified":"2026-06-04T17:03:42","modified_gmt":"2026-06-04T16:03:42","slug":"livre-blanc-decryptage-du-r-o-i-de-lia-dans-la-relation-client","status":"publish","type":"resource","link":"https:\/\/odigo.com\/fr\/ressource\/livre-blanc-decryptage-du-r-o-i-de-lia-dans-la-relation-client\/","title":{"rendered":"Livre blanc\u202f: D\u00e9cryptage du R.O.I de l\u2019IA dans la relation client"},"content":{"rendered":"\n<p>86 % des chefs d\u2019entreprise pensent que le service client devient une source de revenus strat\u00e9giques (Salesforce). Comment tirer le meilleur parti de l\u2019intelligence artificielle selon votre activit\u00e9 et vos priorit\u00e9s ? D\u00e9couvrez-le dans ce livre blanc destin\u00e9 aux professionnels de la relation client\u202f!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Aborder le ROI de l\u2019IA avec des cas concrets.<\/h3>\n\n\n\n<p>Investir dans de nouveaux outils d\u2019IA soul\u00e8ve la question du retour sur investissement. Dans ce livre blanc, nous vous pr\u00e9sentons 6 cas d\u2019usage dans diff\u00e9rents secteurs et les crit\u00e8res \u00e0 prendre en compte pour vos prises de d\u00e9cision. Nous vous proposons \u00e9galement 6 questions cl\u00e9s \u00e0 consid\u00e9rer pour pr\u00e9parer vos investissements en fonctions de vos enjeux et objectifs.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Les experts d\u2019Odigo en IA et en relation client d\u00e9cryptent pour vous et abordent des \u00e9l\u00e9ments cl\u00e9s\u202f:\u00a0<\/h3>\n\n\n\n<section class=\"wp-block-odigo-blocks-two-columns-with-content section section--2col--media undefined\"><div class=\"container\"><div class=\"row row-boxes\"><div class=\"col-md-10 offset-md-1\"><div class=\"box box--row\"><div class=\"row\"><div class=\"order-lg-1 col-lg-6 order-1 section--2col--media__img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/08\/2022-06-23_FR-Podcast-Season-2-2021_Episode-6_Blog_Main-image_FINAL-1.jpg\" alt=\"Centre de contact avantages\" width=\"100%\"\/><\/div><div class=\"order-lg-2 col-lg-6 box-inner order-2 \"><h3><\/h3><ul class=\"ul-icon\"><li>L\u2019IA dans la relation client en quelques chiffres<\/li><li>Les b\u00e9n\u00e9fices de l\u2019IA pour vous et pour vos clients<\/li><li>6 cas d\u2019usage selon les secteurs et les priorit\u00e9s<\/li><li>Comment \u00e9valuer le ROI<\/li><li>Les questions cl\u00e9s pour vous pr\u00e9parer<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"author":1,"featured_media":20919,"template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[43,572],"industry":[],"topic":[219],"resource-category":[540],"class_list":["post-20916","resource","type-resource","status-publish","has-post-thumbnail","hentry","tag-artificial-intelligence","tag-utilities","topic-intelligence-artificielle","resource-category-ebooks"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Livre blanc\u202f: relation client et IA, quel ROI en tirer\u202f?<\/title>\n<meta name=\"description\" content=\"Tirez-vous le meilleur de vos IA en relation client\u202f? 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