{"id":22244,"date":"2025-06-12T14:15:35","date_gmt":"2025-06-12T14:15:35","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=resource&#038;p=22244"},"modified":"2026-03-25T07:21:09","modified_gmt":"2026-03-25T06:21:09","slug":"91-des-clients-recommandent-odigo-selon-gartner-peer-insights-2025-voice-of-the-customer","status":"publish","type":"resource","link":"https:\/\/odigo.com\/fr\/ressource\/91-des-clients-recommandent-odigo-selon-gartner-peer-insights-2025-voice-of-the-customer\/","title":{"rendered":"\u00ab\u00a091 % des clients recommandent Odigo\u00a0\u00bb selon Gartner\u00ae\u00a0Peer Insights\u2122 2025 \u00ab\u00a0Voice of the Customer\u00a0\u00bb"},"content":{"rendered":"\n<p class=\"has-text-align-center has-medium-font-size\">\u00ab \u201cVoice of the Customer\u201d est un document qui synth\u00e9tise les avis de Gartner Peer Insights en informations utiles pour les acheteurs de technologies et de services. \u00bb<\/p>\n\n\n\n<section class=\"section section--career-page white\" class=\"wp-block-odigo-blocks-career-page-stats\"><div class=\"container\"><p class=\"lead\"><strong>Odigo gagne en dynamisme gr\u00e2ce \u00e0 la confiance de ses clients<\/strong><\/p><p>L\u2019un des rares \u00e9diteurs europ\u00e9ens inclus dans le rapport, nous estimons que la performance d\u2019Odigo cette ann\u00e9e t\u00e9moigne d\u2019une r\u00e9putation solide aupr\u00e8s de ses clients. Apr\u00e8s avoir calcul\u00e9 nous-m\u00eames les scores moyens pr\u00e9sent\u00e9s dans les domaines suivants du rapport, nous avons constat\u00e9 qu\u2019Odigo se situe dans la moyenne voire au-dessus :<\/p><div class=\"row row-boxes\"><div class=\"col-md-6 col-lg-4\"><div class=\"box \"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/05\/Doodle_Gartner_Reviews.webp\" alt=\"\"\/><\/div><span class=\"box-title \" data-title=\"91%\">91%<\/span><p class=\"career-page-stats-p\">de recommandation client*<\/p><\/div><\/div><div class=\"col-md-6 col-lg-4\"><div class=\"box \"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/12\/2023-12-06_Doodle_Odigo-University-4.jpg\" alt=\"\"\/><\/div><div class=\"box-title \" data-title=\"4.6\/5\">4.6\/5<\/div><p class=\"career-page-stats-p\">pour l\u2019exp\u00e9rience de d\u00e9ploiement*<\/p><\/div><\/div><div class=\"col-md-6 col-lg-4\"><div class=\"box \"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/05\/2025-05-22_Gartner-2025_Doodle_Product-deployment.webp\" alt=\"\"\/><\/div><span class=\"box-title \" data-title=\"4.6\/5\">4.6\/5<\/span><p class=\"career-page-stats-p\">pour les fonctionnalit\u00e9s produit*<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-odigo-blocks-two-columns-with-content section section--2col--media undefined\"><div class=\"container\"><div class=\"row row-boxes\"><div class=\"col-md-10 offset-md-1\"><div class=\"box box--row\"><div class=\"row\"><div class=\"order-lg-1 col-lg-6 order-1 section--2col--media__img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/06\/2025-05-21_Gartner_600x400_3.png\" alt=\"Gartner Peer Insights\" width=\"100%\"\/><\/div><div class=\"order-lg-2 col-lg-6 box-inner order-2 \"><h3><strong><strong>Le rapport Gartner contient<\/strong><\/strong> <strong>:<\/strong><\/h3><p class=\"body3\">\u2705 Quadrant <em>Gartner\u00ae Peer Insights\u2122<\/em> avec 12 \u00e9diteurs de CCaaS<br><br>\u2705 Score de recommandation client de chaque \u00e9diteur<br><br>\u2705 L\u2019histogramme des notes globales (de 1 \u00e0 5 \u00e9toiles)<br><br>\u2705 Les \u00e9valuations d\u00e9taill\u00e9es par cat\u00e9gorie<br><br>\u2705 La r\u00e9partition des clients par taille d\u2019entreprise, secteur et r\u00e9gion<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<p class=\"has-text-align-center\">* Bas\u00e9 sur 23 avis en janvier 2025<\/p>\n\n\n\n<div style=\"height:69px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n    <section>\n        <div class=\"buttons-block\">\n            <div class=\"container\">\n                <div class=\"buttons buttons--horizontal\">\n                    <a class=\"button-icon\" href=\"https:\/\/www.gartner.com\/reviews\/market\/contact-center-as-a-service\/vendor\/odigo\" id=\"tracking\">Consulter les Gartner Peer Reviews<\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\t\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-nxt-global-color-4-color has-text-color has-link-color wp-elements-5f45abbe4942bb8589d4637a96f3b39e\">Mentions l\u00e9gales<\/h4>\n\n\n\n<p>Gartner\u00ae et Peer Insights\u2122 sont des marques d\u00e9pos\u00e9es de Gartner, Inc. et\/ou de ses affili\u00e9s. Tous droits r\u00e9serv\u00e9s. Le contenu de Gartner\u00ae Peer Insights\u2122 refl\u00e8te les opinions d\u2019utilisateurs finaux bas\u00e9es sur leurs propres exp\u00e9riences et ne doit pas \u00eatre interpr\u00e9t\u00e9 comme des d\u00e9clarations de faits, ni comme refl\u00e9tant la position de Gartner ou de ses affili\u00e9s. Gartner ne soutient aucun \u00e9diteur, produit ou service mentionn\u00e9 dans ce contenu, ni ne fournit de garanties, expresses ou implicites, quant \u00e0 son exactitude ou son exhaustivit\u00e9, y compris toute garantie de qualit\u00e9 marchande ou d\u2019ad\u00e9quation \u00e0 un usage particulier.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"author":1,"featured_media":22254,"template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[196],"industry":[],"topic":[],"resource-category":[537],"class_list":["post-22244","resource","type-resource","status-publish","has-post-thumbnail","hentry","tag-mise-en-avant","resource-category-reports"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Odigo \u00e0 l&#039;honneur dans l&#039;\u00e9tude Gartner sur la voix du client<\/title>\n<meta name=\"description\" content=\"Le rapport Voice of the customer 2023 de Gartner sur le CCaaS est une 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