{"id":9114,"date":"2022-07-11T09:45:23","date_gmt":"2022-07-11T09:45:23","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=resource&#038;p=9114"},"modified":"2026-03-25T07:38:54","modified_gmt":"2026-03-25T06:38:54","slug":"comment-lautomatisation-revolutionne-les-parcours-clients-par-telephone","status":"publish","type":"resource","link":"https:\/\/odigo.com\/fr\/ressource\/comment-lautomatisation-revolutionne-les-parcours-clients-par-telephone\/","title":{"rendered":"Comment l\u2019automatisation r\u00e9volutionne les parcours clients par t\u00e9l\u00e9phone"},"content":{"rendered":"    <section\n        class=\"  section article-body resource-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p>Lorsque les clients entrent en contact avec une marque, ils s\u2019attendent \u00e0 recevoir rapidement l\u2019assistance dont ils ont besoin. C\u2019est particuli\u00e8rement vrai sur le canal t\u00e9l\u00e9phonique, qui reste privil\u00e9gi\u00e9 par les consommateurs. Cependant, la popularit\u00e9 croissante des assistants vocaux montre que la prochaine r\u00e9volution vocale est d\u00e9j\u00e0 \u00e0 nos portes. Ce livre blanc vous permet de vous y pr\u00e9parer avec un aper\u00e7u complet des services t\u00e9l\u00e9phoniques et des cas d\u2019usage qui peuvent et doivent tirer parti de l\u2019automatisation et de l\u2019IA pour booster l\u2019efficacit\u00e9 et la qualit\u00e9 de service.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"593\" height=\"581\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/05\/Automation-white-paper_FR_Final.png\" alt=\"\" class=\"wp-image-11374\" style=\"aspect-ratio:1.0206909378341935;width:331px;height:auto\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/05\/Automation-white-paper_FR_Final.png 593w, https:\/\/odigo.com\/wp-content\/uploads\/2022\/05\/Automation-white-paper_FR_Final-300x294.png 300w\" sizes=\"auto, (max-width: 593px) 100vw, 593px\" \/><\/figure>\n\n\n\n<div class=\"intro-resource-form\" class=\"wp-block-odigo-blocks-simple-list\"><div class=\"row\"><div class=\"col-12\"><div class=\"links-tag\">T\u00e9l\u00e9chargez notre livre blanc et d\u00e9couvrez comment un parcours client fluide par t\u00e9l\u00e9phone doit\u00a0:<\/div><ul class=\"bullets bullets--vertical\"><li class=\"li-icon--check\">Tirer parti de l\u2019automatisation<\/li><li class=\"li-icon--check\"><strong><strong>Donner aux conseillers les ressources n\u00e9cessaires<\/strong><\/strong><\/li><li class=\"li-icon--check\"><strong> <strong>Favoriser une excellente exp\u00e9rience client\u00a0<\/strong><\/strong><\/li><\/ul><\/div><\/div><\/div>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"author":1,"featured_media":11374,"template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"industry":[],"topic":[205],"resource-category":[540],"class_list":["post-9114","resource","type-resource","status-publish","has-post-thumbnail","hentry","topic-automatisation","resource-category-ebooks"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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