{"id":9116,"date":"2022-05-09T13:41:21","date_gmt":"2022-05-09T13:41:21","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=resource&#038;p=9116"},"modified":"2026-03-21T00:27:45","modified_gmt":"2026-03-20T23:27:45","slug":"ameliorez-lengagement-et-la-performance-de-vos-conseillers-de-centre-de-contacts","status":"publish","type":"resource","link":"https:\/\/odigo.com\/fr\/ressource\/ameliorez-lengagement-et-la-performance-de-vos-conseillers-de-centre-de-contacts\/","title":{"rendered":"Am\u00e9liorez l\u2019engagement et la performance de vos conseillers de centre de contacts"},"content":{"rendered":"    <section\n        class=\"  section article-body resource-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n<p class=\"is-layout-flow wp-block-column-is-layout-flow is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">Les conseillers sont souvent le premier point de contact du client. Ils jouent un r\u00f4le d\u00e9terminant en mati\u00e8re de notori\u00e9t\u00e9 de marque, de revenu et de fid\u00e9lisation des clients. Des solutions \u00e9prouv\u00e9es et une technologie intuitive sont essentielles, mais les attitudes et les processus doivent \u00e9voluer pour placer l\u2019exp\u00e9rience agent au c\u0153ur du fonctionnement du centre de contacts.<\/p>\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"314\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/06\/2022-02-22_GL_Visual-Identity_02_VI-refresh_2021_330x330px_left.png\" alt=\"\" class=\"wp-image-11680\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/06\/2022-02-22_GL_Visual-Identity_02_VI-refresh_2021_330x330px_left.png 320w, https:\/\/odigo.com\/wp-content\/uploads\/2022\/06\/2022-02-22_GL_Visual-Identity_02_VI-refresh_2021_330x330px_left-300x294.png 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/figure>\n\n<div class=\"intro-resource-form\" class=\"wp-block-odigo-blocks-simple-list\"><div class=\"row\"><div class=\"col-12\"><div class=\"links-tag\"><strong>T\u00e9l\u00e9chargez notre livre blanc et d\u00e9couvrez des conseils pratiques pour\u00a0:<\/strong><\/div><ul class=\"bullets bullets--vertical\"><li class=\"li-icon--check\"><strong><strong>Renforcer l\u2019engagement agent<\/strong><\/strong><\/li><li class=\"li-icon--check\">Rationaliser le fonctionnement des centres de contacts<\/li><li class=\"li-icon--check\">Am\u00e9liorer la satisfaction client<\/li><\/ul><\/div><\/div><\/div>\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"section--simple-form\" class=\"wp-block-odigo-blocks-simple-form\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"title\"><p><\/p><\/div>        <div class=\"form contact-form\" id=\"\" data-form-type=\"embed\"\n            data-form-id=\"883cbe3b-412f-f011-8c4e-6045bd6d065e\"\n            data-form-api-url=\"https:\/\/public-fra.mkt.dynamics.com\/api\/v1.0\/orgs\/d98558b1-4a18-4bf1-b422-24486dc50410\/landingpageforms\"\n            data-cached-form-url=\"https:\/\/assets-fra.mkt.dynamics.com\/d98558b1-4a18-4bf1-b422-24486dc50410\/digitalassets\/forms\/883cbe3b-412f-f011-8c4e-6045bd6d065e\"\n            >\n        <\/div>\n        <script type=\"text\/javascript\"\n            src=\"https:\/\/cxppusa1formui01cdnsa01-endpoint.azureedge.net\/fra\/FormLoader\/FormLoader.bundle.js\"><\/script>\n    <\/div><\/div><\/div>\n<\/div>\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"author":1,"featured_media":11680,"template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"industry":[],"topic":[],"resource-category":[540],"class_list":["post-9116","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-category-ebooks"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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