{"id":20493,"date":"2024-10-10T08:10:23","date_gmt":"2024-10-10T08:10:23","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=success-story&#038;p=20493"},"modified":"2026-03-26T17:03:12","modified_gmt":"2026-03-26T16:03:12","slug":"bluelink","status":"publish","type":"success-story","link":"https:\/\/odigo.com\/fr\/success-story\/bluelink\/","title":{"rendered":"BlueLink"},"content":{"rendered":"    <section\n        class=\"  section article-body success-story-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<h1 class=\"wp-block-heading\">BlueLink, la relation client 24h sur 24, 7 jours sur 7, en 30 langues<\/h1>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"BlueLink, la relation client 24h sur 24, 7 jours sur 7, en 30 langues\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/R4gfzMnoKzg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Le contexte<\/h2>\n\n\n\n<p>BlueLink est une filiale d\u2019Air France, sp\u00e9cialis\u00e9e dans la relation client \u00e0 distance, cr\u00e9\u00e9e il y a plus de 30 ans pour g\u00e9rer son programme de fid\u00e9lit\u00e9.<\/p>\n\n\n\n<p>Aujourd\u2019hui, BlueLink propose un service de relation client au niveau mondial, toujours pour Air France mais aussi pour d\u2019autres soci\u00e9t\u00e9s, notamment dans le luxe. Florian Grumiller, Directeur D\u00e9l\u00e9gu\u00e9 Performance Op\u00e9rationnelle expose les enjeux de la relation client pour BlueLink et les raisons pour lesquelles l&rsquo;organisation a choisi Odigo.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Chiffres cl\u00e9s<\/strong><\/h2>\n\n\n\n<section class=\"section\" class=\"wp-block-odigo-blocks-two-col-transparent-boxes\"><div class=\"\"><div class=\"row\"><div class=\"col-12\"><div class=\"row row-boxes left\"><div data-box=\"0\" class=\"col-md-6\"><div class=\"box box--fat-title box--no-padding\"><h3>6<\/h3><p>Sites en propre<\/p><\/div><\/div><div data-box=\"1\" class=\"col-md-6\"><div class=\"box box--fat-title box--no-padding\"><h3>9<\/h3><p>Sites partenaires<\/p><\/div><\/div><div data-box=\"2\" class=\"col-md-6\"><div class=\"box box--fat-title box--no-padding\"><h3>3 000<\/h3><p>Conseillers r\u00e9pondent aux demandes des clients 24\/7<\/p><\/div><\/div><div data-box=\"3\" class=\"col-md-6\"><div class=\"box box--fat-title box--no-padding\"><h3>900 000<\/h3><p>Appels par mois environ<\/p><\/div><\/div><div data-box=\"4\" class=\"col-md-6\"><div class=\"box box--fat-title box--no-padding\"><h3>600 000<\/h3><p>Demandes \u00e9crites mensuelles, par mail, chat ou via les r\u00e9seaux sociaux.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Le challenge<\/strong><\/h2>\n\n\n\n<p>BlueLink avait 3 solutions techniques diff\u00e9rentes pour leur maison m\u00e8re <br>AIR France KLM et les filiales en Europe et en dehors de l\u2019Europe. Ils avaient besoin d\u2019une solution de t\u00e9l\u00e9phonie unique, facilement administrable par des personnes fonctionnelles, supportant leur activit\u00e9 mondiale, en Asie, Europe, Afrique, l\u2019Am\u00e9rique, dans une trentaine de langues. C&rsquo;est pour r\u00e9pondre \u00e0 ce besoin que BlueLink a fait appel \u00e0 Odigo.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>La solution<\/strong><\/h2>\n\n\n\n<p>Odigo a fourni une plateforme unique pour la distribution des appels et des canaux digitaux. Utilis\u00e9e partout dans le monde elle est administr\u00e9e par des \u00e9quipes centralis\u00e9es pour tous les sites. BlueLink et Odigo ont d\u00e9velopp\u00e9 un lien entre ses outils RH et Odigo pour tirer un meilleur parti des talents et comp\u00e9tences de ses conseillers.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Les avantages<\/strong><\/h2>\n\n\n\n<p>Le fait d\u2019avoir une seule solution pour tous les flux voie au niveau mondial permet \u00e0 BlueLink de :<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    \n\n\n<section class=\"section section--grid-images undefined\" class=\"wp-block-odigo-blocks-three-col-grid-with-image\"><div class=\"container\"><div class=\"row row-boxes center\"><div data-box=\"0\" class=\"col-md-6 col-lg-4\"><div class=\"box box--regular\"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Flexibilite.svg\" alt=\"\"\/><\/div><span class=\"box-title\">Efficacit\u00e9<\/span><p>Gagner en <strong>efficacit\u00e9<\/strong> dans l\u2019administration et le traitement des appels. Les \u00e9quipes BlueLink de Business et Distribution efficiency administrent la solution Odigo\u2122 pour aligner et automatiser les process partout dans le monde.<\/p><\/div><\/div><div data-box=\"1\" class=\"col-md-6 col-lg-4\"><div class=\"box box--regular\"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Flexibilite.svg\" alt=\"\"\/><\/div><span class=\"box-title\">Flexibilit\u00e9<\/span><p>Apporter une <strong>flexibilit\u00e9<\/strong> \u00e0 l&rsquo;organisation. Les appels sont rout\u00e9s vers les agents les plus comp\u00e9tents parmi les 6 sites BlueLink et les 9 sites partenaires, ind\u00e9pendamment de la localisation du client et de celle du conseiller. Un appel re\u00e7u aux Etats-Unis peut \u00eatre distribu\u00e9 en Asie Pacifique.<\/p><\/div><\/div><div data-box=\"2\" class=\"col-md-6 col-lg-4\"><div class=\"box box--regular\"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/Fiabilite.svg\" alt=\"\"\/><\/div><span class=\"box-title\">Fiabilit\u00e9<\/span><p>R\u00e9pondre de mani\u00e8re <strong>fiable<\/strong> aux clients de leurs clients partenaires en am\u00e9liorant sans cesse les taux d\u2019accessibilit\u00e9, les d\u00e9lais, l\u2019efficacit\u00e9 de l&rsquo;organisation et le niveau de qualit\u00e9 des interactions.<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\t<section class=\"section section--company-info\">\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"wp-block-heading\">\n\t\t\t\t\u00c0 propos de l&#039;entreprise\t\t\t<\/h2>\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"row company-info-top\">\n\t\t\t\t\t<div class=\"col-md-3\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/Logo_Bluelink_600x400.jpg\"\n\t\t\t\t\t\t\talt=\"BlueLink logo\" \/>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-9 company-info-main\">\n\t\t\t\t\t\t<div class=\"ewa-rteLine\">BlueLink est un groupe international sp\u00e9cialiste de la relation client.<\/div><br \/>\n<div class=\"ewa-rteLine\">En tant que partenaire strat\u00e9gique, l\u2019entreprise propose aux marques des solutions sur-mesure de centres de contacts et les accompagne dans leur d\u00e9marche d\u2019exp\u00e9rience client et de transformation digitale. Dot\u00e9 d\u2019un p\u00f4le de consultants et formateurs, elle s\u2019attache \u00e0 d\u00e9velopper les talents et l\u2019expertise des \u00e9quipes relation client en cultivant leurs savoir-faire et savoir-\u00eatre.<\/div><br \/>\n<div class=\"ewa-rteLine\">Cr\u00e9\u00e9 il y a plus de 30 ans par Air France pour g\u00e9rer son programme de fid\u00e9lit\u00e9, BlueLink s\u2019est d\u00e9velopp\u00e9 dans un esprit entrepreneurial et fid\u00e8le \u00e0 son ADN d&rsquo;excellence. Le groupe a \u00e9tendu son expertise \u00e0 tous les domaines de la relation client, au service d&rsquo;autres marques prestigieuses telles que Moncler, Clarins, Devialet, American Express, La Fondation Louis Vuitton notamment.<\/div><br \/>\n<div class=\"ewa-rteLine\"><\/div><br \/>\n<div class=\"ewa-rteLine\">Pr\u00e9sent sur tous les continents, BlueLink compte sur ses 3000 talents passionn\u00e9s \u00e0 travers le monde pour faire rayonner son art de la Relation.<\/div>\n\t\t\t\t\t\t<div class=\"company-info-link\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-3 company-info-side\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"label\">Industry: <\/div>\n\t\t\t\t\t\t\t<div class=\"value\">Transport &amp; mobilit\u00e9<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"label\">Markets: <\/div>\n\t\t\t\t\t\t\t<div class=\"value\">France<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":20512,"template":"","meta":{"_acf_changed":false,"footnotes":"","reading_time":""},"tags":[],"region":[137],"industry":[247],"topic":[],"class_list":["post-20493","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","region-france","industry-transport-mobilite"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>BlueLink g\u00e8re la relation client 24\/7 en 30 langues avec Odigo<\/title>\n<meta name=\"description\" content=\"BlueLink, filiale d&#039;Air-France KLM, a choisi Odigo pour g\u00e9rer la relation client 24\/7 en 30 langues. 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