{"id":21085,"date":"2025-02-18T10:08:17","date_gmt":"2025-02-18T10:08:17","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=success-story&#038;p=21085"},"modified":"2026-03-25T00:52:47","modified_gmt":"2026-03-24T23:52:47","slug":"dsc-saint-gobain","status":"publish","type":"success-story","link":"https:\/\/odigo.com\/fr\/success-story\/dsc-saint-gobain\/","title":{"rendered":"DSC Saint Gobain"},"content":{"rendered":"    <section\n        class=\"  section article-body success-story-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<h1 class=\"wp-block-heading\" id=\"h-edf-donne-plus-d-autonomie-a-ses-clients-avec-odigo\">\u00ab\u00a0Pour nous, Odigo c&rsquo;est un partenaire. C&rsquo;est aussi une solution robuste, simple d&rsquo;utilisation.\u00a0\u00bb<\/h1>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Odigo aide DSC Groupe Saint-Gobain \u00e0 optimiser son service client dans 30 centres de relation\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/1JCJWM-MkrU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>Le contexte&nbsp;<\/strong>&nbsp;<\/h2>\n\n\n\n<p>DSC, la Distribution Sanitaire Chauffage, est une filiale du groupe Saint Gobain, regroupant plusieurs enseignes de distribution CEDEO, CLIM+, CDL Elec et plusieurs marques telles que Dispart ou Envie de Salle de Bain. Les clients de DSC sont des artisans du b\u00e2timent sp\u00e9cialistes en sanitaire, plomberie ou en g\u00e9nie climatique. Suzanna Cerqueira, Directrice de la Relation et de l\u2019Exp\u00e9rience Client pr\u00e9sente son organisation et les b\u00e9n\u00e9fices apport\u00e9s par l&rsquo;adoption de la solution Odigo\u2122.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>Chiffres cl\u00e9s<\/strong>&nbsp;<\/h2>\n\n\n\n<section class=\"section\" class=\"wp-block-odigo-blocks-two-col-transparent-boxes\"><div class=\"\"><div class=\"row\"><div class=\"col-12\"><div class=\"row row-boxes center\"><div data-box=\"0\" class=\"col-md-6\"><div class=\"box box--fat-title box--no-padding\"><h3>30<\/h3><p>centres de relation clients en France.<\/p><\/div><\/div><div data-box=\"1\" class=\"col-md-6\"><div class=\"box box--fat-title box--no-padding\"><h3>300<\/h3><p>collaborateurs.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>Le challenge<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Les clients de DSC ont besoin d&rsquo;\u00eatre guid\u00e9s sur les bonnes r\u00e9f\u00e9rences et d&rsquo;obtenir une offre tarifaire. Ils attendent de la proximit\u00e9 et des r\u00e9ponses rapides pour faire leurs propres propositions. Pour devenir l&rsquo;enseigne pr\u00e9f\u00e9r\u00e9e de leurs clients professionnels, DSC souhaitait que l&rsquo;ensemble des centres de relation client gagne en efficacit\u00e9 et en productivit\u00e9 en fournissant \u00e0 ses collaborateurs, les outils, moyens et processus n\u00e9cessaires.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>La solution<\/strong>&nbsp;&nbsp;<\/h2>\n\n\n\n<p>Pour professionnaliser la relation client \u00e0 distance, Odigo a fourni la solution de t\u00e9l\u00e9phonie pour l&rsquo;ensemble des centres de DSC, laquelle s&rsquo;est int\u00e9gr\u00e9e au CRM.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>Les avantages<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Ce que la solution Odigo\u2122 a apport\u00e9 \u00e0 la relation client de DSC :<\/p>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section class=\"section section--grid-images undefined\" class=\"wp-block-odigo-blocks-three-col-grid-with-image\"><div class=\"container\"><div class=\"row row-boxes center\"><div data-box=\"0\" class=\"col-md-6 col-lg-4\"><div class=\"box box--regular\"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/2022-11-16_new-icons-04-1.png\" alt=\"experience utilisateur\"\/><\/div><span class=\"box-title\">Une exp\u00e9rience utilisateur plus <strong>fluide<\/strong>.<\/span><\/div><\/div><div data-box=\"1\" class=\"col-md-6 col-lg-4\"><div class=\"box box--regular\"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/ecosystem-blue.png\" alt=\"vision 360\u00b0\"\/><\/div><span class=\"box-title\">Une vision 360\u00b0 de la demande du client permettant d&rsquo;apporter <strong>des r\u00e9ponses efficaces et adapt\u00e9es<\/strong>.<\/span><\/div><\/div><div data-box=\"2\" class=\"col-md-6 col-lg-4\"><div class=\"box box--regular\"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/supervision-blue-3.png\" alt=\"\"\/><\/div><span class=\"box-title\">Des indicateurs de performance partag\u00e9s pour \u00e9valuer, comparer et am\u00e9liorer chaque centre de contacts.<\/span><\/div><\/div><\/div><\/div><\/section>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    \n\n\n<div style=\"height:57px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\t<section class=\"section section--company-info\">\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"wp-block-heading\">\n\t\t\t\t\u00c0 propos de l&#039;entreprise\t\t\t<\/h2>\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"row company-info-top\">\n\t\t\t\t\t<div class=\"col-md-3\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/LOGO-DSC-bleu-fond-blanc.png\"\n\t\t\t\t\t\t\talt=\"DSC Saint Gobain logo\" \/>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-9 company-info-main\">\n\t\t\t\t\t\tPremier r\u00e9seau sp\u00e9cialiste multicanal en France de distribution de produits et services de g\u00e9nie climatique, de plomberie et de salle de bain, DSC regroupe 3 enseignes principales : CEDEO, Clim+ et CDL ELEC. Sa vision : rendre accessible un habitat confortable et durable pour contribuer au bien-\u00eatre de chacun.<br \/>\n<br \/>\nSon engagement : concevoir, commercialiser et distribuer des produits et services performants de g\u00e9nie climatique de plomberie et de salle de bain \u00e0 travers le 1er r\u00e9seau sp\u00e9cialiste fran\u00e7ais et multicanal.\n\t\t\t\t\t\t<div class=\"company-info-link\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-3 company-info-side\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"label\">Industry: <\/div>\n\t\t\t\t\t\t\t<div class=\"value\">Retail<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":21124,"template":"","meta":{"_acf_changed":false,"footnotes":"","reading_time":""},"tags":[],"region":[137],"industry":[163],"topic":[],"class_list":["post-21085","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","region-france","industry-retail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>DSC optimise sa relation client avec Odigo.<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment DSC, filiale de Saint-Gobain, am\u00e9liore son service clients professionnels gr\u00e2ce \u00e0 la solution CCaaS d&#039;Odigo.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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