{"id":2575,"date":"2021-04-16T16:22:34","date_gmt":"2021-04-16T16:22:34","guid":{"rendered":"https:\/\/www.odigo.com\/?post_type=success-story&#038;p=2575"},"modified":"2026-03-25T00:53:59","modified_gmt":"2026-03-24T23:53:59","slug":"kpark","status":"publish","type":"success-story","link":"https:\/\/odigo.com\/fr\/success-story\/kpark\/","title":{"rendered":"KparK"},"content":{"rendered":"    <section\n        class=\"  section article-body success-story-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<h1 class=\"wp-block-heading\" id=\"h-kpark-gets-closer-to-their-customers-by-improving-customer-relations-with-digital-solutions\"><strong>KparK se rapproche de ses clients gr\u00e2ce aux solutions digitales d\u2019Odigo<\/strong><\/h1>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"KparK - &quot;Notre partenariat avec Odigo permet d&#039;am\u00e9liorer l&#039;interaction avec le client&quot;\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/w6zbnmndpgI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-overview\"><strong>Aper\u00e7u<\/strong><\/h2>\n\n\n\n<p>KparK est l&rsquo;un des principaux fabricants et installateurs europ\u00e9ens de fen\u00eatres, portes, portails, cl\u00f4tures et autres produits de menuiserie int\u00e9rieure et ext\u00e9rieure.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-challenge\"><strong>Le challenge<\/strong><\/h2>\n\n\n\n<p>Traditionally, KparK made sales by approaching customers directly. Today, online marketing and sales are much more significant, which means KparK needs a highly sophisticated Contact Center as a Service (CCaaS) solution as the foundation for its customer relationships.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-solution\"><strong>La solution<\/strong><\/h2>\n\n\n\n<p>KparK a remplac\u00e9 un dispositif de gestion des interactions clients obsol\u00e8te par son nouveau centre de relation client, con\u00e7u et d\u00e9ploy\u00e9 par les \u00e9quipes d&rsquo;Odigo. La soci\u00e9t\u00e9 a opt\u00e9 pour la solution Odigo<sup>TM<\/sup> qui lui permet de cr\u00e9er une plateforme pour assurer une excellente qualit\u00e9 de service et une exp\u00e9rience coh\u00e9rente \u00e0 tous ses clients, o\u00f9 qu\u2019ils soient.<\/p>\n\n\n\n<p>Afin d\u2019accompagner les conseillers de KparK dans la prise en main et la gestion compl\u00e8te de la solution, les experts d\u2019Odigo ont \u00e9galement assurer la formation des \u00e9quipes \u00e0 l\u2019ensemble des fonctionnalit\u00e9s d\u2019 Odigo<sup>TM<\/sup>.&nbsp;<\/p>\n\n\n\n<p>Dans le cadre de son partenariat avec KparK, Odigo permet \u00e0 la soci\u00e9t\u00e9 de d\u00e9ployer des services vocaux qui s&rsquo;int\u00e8grent \u00e0 ses canaux digitaux existants.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-benefits\"><strong>Les avantages<\/strong><\/h2>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    \n\n\n<section class=\"section section--grid-images undefined\" class=\"wp-block-odigo-blocks-three-col-grid-with-image\"><div class=\"container\"><div class=\"row\"><div><div class=\"row row-boxes\"><div data-box=\"0\" class=\"col-md-6\"><div class=\"box box--regular\"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/04\/2021-04-22_Odigo_Webpage_Icons_104x104px_Opt1_v1_Draft_DS_crm-86.png\" alt=\"\"\/><\/div><span class=\"box-title\"><strong>Une meilleure coh\u00e9rence<\/strong><\/span><p>KparK virtualise sa relation client et dote ses conseillers de solutions bas\u00e9es sur des donn\u00e9es pertinentes, pour apporter \u00e0 ses clients des r\u00e9ponses coh\u00e9rentes.<br><\/p><\/div><\/div><div data-box=\"1\" class=\"col-md-6\"><div class=\"box box--regular\"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/04\/2021-04_16_Odigo-com-v2_Webpage-icons_bot_1.png\" alt=\"\"\/><\/div><span class=\"box-title\"><strong>Plus de disponibilit\u00e9<\/strong><\/span><p>Le service client de KparK est d\u00e9sormais en mesure de g\u00e9rer des volumes d&rsquo;interactions \u00e9lev\u00e9s, ce qui am\u00e9liore la satisfaction client.<br><\/p><\/div><\/div><div data-box=\"2\" class=\"col-md-6\"><div class=\"box box--regular\"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/04\/2021-04-22_Odigo_Webpage_Icons_104x104px_Opt1_v1_Draft_DS_cloud-79.png\" alt=\"\"\/><\/div><span class=\"box-title\"><strong>Une assistance \u00e0 l\u2019\u00e9coute<\/strong><\/span><p>Les \u00e9quipes d&rsquo;Odigo proposent \u00e0 KparK une assistance en continu, lui pr\u00e9sentent des bonnes pratiques et \u00e9paulent la soci\u00e9t\u00e9 dans le d\u00e9ploiement de la solution aupr\u00e8s de ses collaborateurs.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\t<section class=\"section section--company-info\">\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"wp-block-heading\">\n\t\t\t\t\u00c0 propos de l&#039;entreprise\t\t\t<\/h2>\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"row company-info-top\">\n\t\t\t\t\t<div class=\"col-md-3\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/06\/KparK-logo.png\"\n\t\t\t\t\t\t\talt=\"KparK logo\" \/>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-9 company-info-main\">\n\t\t\t\t\t\t<span style=\"font-weight: 400;\">KparK is a leading European manufacturer and installer of interior and exterior windows, doors, gates, fences, and other carpentry products.<\/span>\n\t\t\t\t\t\t<div class=\"company-info-link\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"regular-link\" href=https:\/\/www.kpark.fr\/>\n\t\t\t\t\t\t\t\t\tCompany website link\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"label\">Scope and features<\/div>\n\t\t\t\t\t\t<div class=\"links links--horizontal\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"scope-item\"><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"scope-item\"><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"scope-item\"><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"scope-item\"><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-3 company-info-side\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"label\">Industry: <\/div>\n\t\t\t\t\t\t\t<div class=\"value\">Retail<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"label\">Markets: <\/div>\n\t\t\t\t\t\t\t<div class=\"value\">Europa<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t","protected":false},"excerpt":{"rendered":"<p>KparK se rapproche de ses clients gr\u00e2ce aux solutions digitales d\u2019Odigo<\/p>\n","protected":false},"author":1,"featured_media":1004597,"template":"","meta":{"_acf_changed":false,"footnotes":"","reading_time":""},"tags":[53],"region":[137],"industry":[163],"topic":[],"class_list":["post-2575","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","tag-clients-quote","region-france","industry-retail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>T\u00e9moignage de KparK sur la solution Odigo<\/title>\n<meta name=\"description\" content=\"KparK se rapproche de ses clients gr\u00e2ce aux solutions digitales d\u2019Odigo\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/odigo.com\/fr\/success-story\/kpark\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" 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