{"id":21342,"date":"2025-04-02T10:39:46","date_gmt":"2025-04-02T10:39:46","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=talkers&amp;p=21342"},"modified":"2025-04-02T10:39:46","modified_gmt":"2025-04-02T10:39:46","slug":"suzana-cerqueira-2","status":"publish","type":"talkers","link":"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/","title":{"rendered":"Suzana Cerqueira"},"content":{"rendered":"\n<section class=\"mt-2 mb-4 align wp-block-oab-two-column-with-speaker-and-text\">\n    <div class=\"container-xxl\">\n        <div class=\"row justify-content-between\">\n            <div class=\"col-md-12 col-lg-7 col-xl-7 order-lg-1 order-sm-2 order-2 oab-two-column-with-speaker-and-text__content-container\">\n                <h1 class=\"oab-two-column-with-speaker-and-text__title\">G\u00e9rer la relation client avec les artisans<\/h1>\n                <div class=\"oab-two-column-with-speaker-and-text__description\">\n                    Notre \u00e9v\u00e9nement The Talk CX 2023 se termine avec l\u2019intervention de Suzana Cerqueira. Directrice des services et de la relation client chez DSC pour Saint-Gobain, qui g\u00e8re la relation client d\u2019un r\u00e9seau compos\u00e9 de milliers d\u2019artisans du b\u00e2timent.<br \/>\n<br \/>\nPlus qu\u2019une simple relation client, elle g\u00e8re une vraie relation de proximit\u00e9 avec eux.<br \/>\n<br \/>\nSuzana Cerqueira revient sur les difficult\u00e9s et les besoins sp\u00e9cifiques des artisans au quotidien. Dans un second temps, elle expose les actions mises en place par DSC pour relever le d\u00e9fi de la transition \u00e9nerg\u00e9tique, dont les artisans seront bient\u00f4t les acteurs principaux.<br \/>\n<br \/>\nEntre le num\u00e9rique, le changement climatique et les tracas du quotidien, c\u2019est une relation client particuli\u00e8re que Suzana Cerqueira doit g\u00e9rer avec les artisans.                <\/div>\n            <\/div>\n\n\n\n            <div class=\"col-md-12 col-lg-4 col-xl-4 order-lg-2 order-sm-1 order-1\">\n                <div class=\"oab-two-column-with-speaker-and-text__images\">\n\t\t\t\t\t<div class=\"oab-two-column-with-speaker-and-text__bg\"><\/div>\n\t\t\t\t\t<div class=\"oab-two-column-with-speaker-and-text__img-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"oab-two-column-with-speaker-and-text__img\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/suzana-cerqueira-1.png\" alt=\"\" title=\"suzana-cerqueira\">\n\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"oab-two-column-with-speaker-and-text__speaker-name\">Suzana Cerqueira<\/h2>\n\t\t\t\t\t\t<div class=\"oab-two-column-with-speaker-and-text__speaker-position\">Directrice\u00a0des Services et\u00a0de la Relation Client<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"oab-two-column-with-speaker-and-text__logo\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/Logo-Saint-Gobain-Blanc-1.png\" alt=\"\" title=\"Logo-Saint-Gobain-Blanc\"><\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"oab-two-column-with-speaker-and-text__social-media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"oab-two-column-with-speaker-and-text__linkedin-icon\"><a href=\"https:\/\/www.linkedin.com\/in\/suzana-cerqueira-morgado-7b1a752b\/\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/linkedin.svg\" alt=\"Linkedin icon\" title=\"Linkedin icon\"><\/a><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<img decoding=\"async\" class=\"oab-two-column-with-speaker-and-text__icon \" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/Rectangle%2021.png\" alt=\"Pink rectangle\" title=\"Pink rectangle\">\n                <\/div>\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n<\/section>\n\n\n\n\n\n\n<section class=\"mt-2 align wp-block-oab-title-pink\">\n    <div class=\"container-xxl\">\n        <div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-md-12 col-lg-12\">\n\t\t\t\t\t\t\t\t<div class=\"title-pink left-position\">\n\t\t\t\t\t<h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\tRevivez le talk de Suzana Cerqueira\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"mt-2 mb-4 align wp-block-oab-video\">\n    <div class=\"container-xxl\">\n        <div class=\"row justify-content-center\">\n            <div class=\"col-12 col-sm-12 col-md-12 col-lg-12 col-xl-12 oab-video__video-container\">\n\t\t\t\t\t<div class=\"oab-video__video\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<iframe class=\"oab-video__video-iframe\" data-cookieconsent=\"marketing\" frameborder=\"0\" allowfullscreen  title=\"The Talk CX 2023 | Suzana Cerqueira, Saint-Gobain - G\u00e9rer la relation client avec les artisans\" width=\"640\" height=\"360\" data-cookieblock-src=\"https:\/\/www.youtube.com\/embed\/hZQ5n_QZqeo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div><div class=\"cookieconsent-optout-marketing\">\n                                                            <div class=\"cookieconsent-wrapper\">\n                                                              <div>Veuillez <a>accepter les cookies marketing<\/a> pour regarder la vid\u00e9o.<\/div>\n                                                            <\/div>\n                                                          <\/div>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"mt-2 align talker-content wp-block-oab-article-content\">\n    <div class=\"container-xxl\">\n        <div class=\"row\">\n            <div class=\"col-12 col-sm-12 col-md-12 col-lg-12 col-xl-12\">\n                <div class=\"oab-article-content__content\">\n                    <p>Suzana Cerqueira est directrice des services et de la relation client chez DSC, une entit\u00e9 qui regroupe plusieurs enseignes de distribution, sp\u00e9cialistes de la plomberie, du sanitaire et du g\u00e9nie climatique pour le groupe Saint-Gobain.<\/p>\n<p>\u00c0 la t\u00eate d\u2019un r\u00e9seau de milliers d\u2019artisans du b\u00e2timent, elle vient nous parler sur sc\u00e8ne de sa relation particuli\u00e8re avec ses clients.<\/p>\n<p>Tr\u00e8s sollicit\u00e9s et r\u00e9fractaires aux nouvelles technologies, les artisans n\u00e9cessitent chaque jour une attention particuli\u00e8re.<\/p>\n<p>On d\u00e9couvre les sp\u00e9cificit\u00e9s de cette relation de proximit\u00e9 et les d\u00e9fis \u00e0 relever. L\u2019enjeu le plus important est celui de la transition \u00e9nerg\u00e9tique et Suzana Cerqueira doit y pr\u00e9parer les artisans, qui en seront bient\u00f4t les acteurs principaux.<\/p>\n<p>&nbsp;<\/p>\n<h3>Suzana Cerqueira nous parle de la relation client avec les artisans du b\u00e2timent<\/h3>\n<p>&nbsp;<\/p>\n<p>Elle se lance dans la pr\u00e9sentation de la relation client avec les artisans gr\u00e2ce au portrait d\u2019Andr\u00e9, un plombier membre du r\u00e9seau d\u2019artisans de DSC.<\/p>\n<p>\u00c0 54 ans, Andr\u00e9 travaille seul et d\u00e9teste les t\u00e2ches administratives, qu\u2019il d\u00e9l\u00e8gue \u00e0 son \u00e9pouse. Pas habitu\u00e9 au monde digital, il utilise essentiellement son t\u00e9l\u00e9phone pour appeler et il privil\u00e9gie les liens de proximit\u00e9 dans ses contacts habituels avec son fournisseur (DSC) et ses clients.<\/p>\n<p>Depuis la pand\u00e9mie, son activit\u00e9 est prosp\u00e8re. Mais trop sollicit\u00e9, il ne sait pas comment refuser les chantiers. Il opte pour la m\u00e9thode suivante : envoyer un devis exorbitant et hors d\u00e9lai au client et s&rsquo;engager faussement \u00e0 le rappeler.<\/p>\n<p>La situation en Ukraine a aussi directement impact\u00e9 le travail d\u2019Andr\u00e9 avec des hausses tarifaires et des p\u00e9nuries. Comme il ne sait pas comment revoir les devis ou expliquer au client les retards de livraison, il rejette la faute sur son fournisseur.<\/p>\n<p>Suzana Cerqueira r\u00e9sume les difficult\u00e9s des artisans de la mani\u00e8re suivante : ils sont toujours tr\u00e8s occup\u00e9s, se sentent seuls au quotidien et sont toujours en sous-effectif. Ils doivent aussi faire face au poids des normes et n\u2019ont pas encore \u00e9t\u00e9 form\u00e9s pour affronter la transition \u00e9nerg\u00e9tique.<\/p>\n<p>Elle souligne que la relation avec Andr\u00e9 est bas\u00e9e sur la confiance. C\u2019est davantage une relation du quotidien qu\u2019une relation client. DSC offre aux artisans des facilit\u00e9s de paiement, un accompagnement dans chaque nouvelle installation, \u2026<\/p>\n<p>Pour Andr\u00e9, l\u2019agence de DSC est un vrai lieu de vie o\u00f9 il peut utiliser les installations, pour stocker ses produits ou socialiser autour d\u2019un caf\u00e9. C\u2019est aussi un endroit o\u00f9 assister \u00e0 des \u00e9v\u00e9nements, rencontrer d\u2019autres artisans, se former aux nouveaut\u00e9s,&#8230; ou juste partager un moment convivial.<\/p>\n<p>Si g\u00e9rer une relation client quotidienne avec les artisans est essentiel, l\u2019enjeu majeur pour Suzana Cerqueira est la transition \u00e9nerg\u00e9tique.<\/p>\n<p>&nbsp;<\/p>\n<h3>DSC et le d\u00e9fi de la transition \u00e9nerg\u00e9tique<\/h3>\n<p>&nbsp;<\/p>\n<p>Suzana Cerqueira explique que d\u2019ici 2026, les pouvoirs publics pr\u00e9voient la suppression des chaudi\u00e8res \u00e0 gaz et les clients particuliers devront changer d\u2019\u00e9quipement.<\/p>\n<p>C\u2019est un projet d\u2019envergure qui touche 11 millions de foyers et qui va n\u00e9cessiter de recruter 30 000 artisans et d\u2019en former 60 000.<\/p>\n<p>Les artisans doivent se pr\u00e9parer \u00e0 devenir les acteurs de la transition \u00e9nerg\u00e9tique.<\/p>\n<p>C\u2019est surtout les plombiers chauffagistes qui sont concern\u00e9s puisque 77 % de notre consommation \u00e9nerg\u00e9tique est li\u00e9e au chauffage et \u00e0 l&rsquo;eau.<\/p>\n<p>Suzana Cerqueira pr\u00e9cise que sur les 105 000 plombiers-chauffagistes en France, 50 % travaillent avec DSC.<\/p>\n<p>Pour l\u2019heure, les artisans ne sont pas pr\u00eats au changement : trop occup\u00e9s \u00e0 r\u00e9parer les anciennes chaudi\u00e8res, ils souffrent aussi d\u2019un manque d\u2019organisation et de main d&rsquo;\u0153uvre.<\/p>\n<p>Pour Suzana Cerqueira, la situation implique la mise en place d\u2019actions pour favoriser la formation et le recrutement d&rsquo;artisans qualifi\u00e9s.<\/p>\n<p>Le r\u00e9seau DSC offre d&rsquo;accompagner les artisans dans le processus, de les lib\u00e9rer des contraintes administratives et financi\u00e8res et de leur faciliter l\u2019acc\u00e8s \u00e0 la formation.<\/p>\n<p>Gr\u00e2ce \u00e0 l\u2019\u00e9cole \u201c19 degr\u00e9s g\u00e9nie climatique\u201d, les jeunes qui ont entre 18 et 30 ans peuvent se former au m\u00e9tier de plombier-chauffagiste.<\/p>\n<p>Le r\u00f4le de Suzana Cerqueira est essentiel dans la gestion de la relation client avec les artisans. D\u2019une part, sa mission consiste \u00e0 r\u00e9inventer la relation client pour passer d\u2019une relation court terme quotidienne \u00e0 une relation moyen terme quasi vitale. D\u2019autre part, son objectif est aussi de changer la vision du m\u00e9tier de chauffagiste-plombier qui est l\u2019un des professionnels les plus utiles et importants des ann\u00e9es \u00e0 venir.<\/p>\n<p>D\u00e9couvrez l\u2019int\u00e9gralit\u00e9 du Talk de Suzana Cerqueira.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"mt-2 mb-4 align wp-block-oab-two-column-quote-with-video\">\n    <div class=\"container-xxl\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-md-12 col-lg-6 col-xl-6 oab-two-column-quote-with-video__slides-content\">\n\t\t\t\t<h3 class=\"oab-two-column-quote-with-video__title\">Backstage<\/h3>\n\t\t\t\t\t\t\t\t\t\t<div class=\"oab-two-column-quote-with-video__talker_quote\">\u00ab\u00a0On met tout en oeuvre pour que nos artisans restent performants et connect\u00e9s\u00a0\u00bb<\/div>\n\t\t\t\t\t\t<div class=\"oab-two-column-quote-with-video__talker_name\">Suzana Cerqueira<\/div>\n\t\t\t\t\t\t<div class=\"oab-two-column-quote-with-video__talker_position\">Directrice\u00a0des Services et\u00a0de la Relation Client<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"oab-two-column-quote-with-video__linkedin-icon\"><a href=\"https:\/\/www.linkedin.com\/in\/suzana-cerqueira-morgado-7b1a752b\/\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/linkedin.svg\" alt=\"Linkedin icon\" title=\"Linkedin icon\"><\/a><\/div>\n\t\t\t\t\t\t\n\n\t\t\t<\/div>\n\n\t\t\t<div class=\"col-md-12 col-lg-6 col-xl-6 oab-two-column-quote-with-video__video-container\">\n\t\t\t\t\t\t\t\t<div class=\"oab-two-column-quote-with-video__video\">\n\t\t\t\t\t\t\t\t\t\t\t<iframe class=\"oab-two-column-quote-with-video__video-iframe\" data-cookieconsent=\"marketing\" frameborder=\"0\" allowfullscreen  title=\"The Talk CX 2023 | Backstage - Suzana Cerqueira\" width=\"640\" height=\"360\" data-cookieblock-src=\"https:\/\/www.youtube.com\/embed\/51SdANa-ceY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><div class=\"cookieconsent-optout-marketing\">\n                                                            <div class=\"cookieconsent-wrapper\">\n                                                              <div>Veuillez <a>accepter les cookies marketing<\/a> pour regarder la vid\u00e9o.<\/div>\n                                                            <\/div>\n                                                          <\/div><\/div>\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section class=\"mt-2 align mb-4 wp-block-oab-title-pink\">\n    <div class=\"container-xxl\">\n        <div class=\"row\">\n\t\t\t            <div class=\"col-md-10 offset-md-1 col-lg-10 offset-lg-1\">\n\t\t\t\t\t\t\t\t<div class=\"title-pink \">\n\t\t\t\t\t<h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\tD\u00e9couvrez d&#039;autres Talkers\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"mt-2 align mb-4 wp-block-oab-talks-replay-grid\"  id=\"talkers\">\n\t<div class=\"container-xxl\">\n\t\t<div class=\"row\">\n        \t\t\t\t<div class=\"col-12 col-sm-12 col-md-12 col-lg-12 col-xl-12 oab-talks-replay-grid__content-container\" data-event-title=\"The Talk CX 2023\" data-event-url=\"https:\/\/odigo.com\/fr\/event\/the-talk-cx-2023\/\">\n\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"col-12 col-sm-12 col-md-12 col-lg-6 col-xl-4 oab-talks-replay-grid__content\">\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__images\">\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__img\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/suzana-cerqueira-1.png\" alt=\"\" title=\"suzana-cerqueira\">\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__info\">\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_name\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\">Suzana Cerqueira<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_position\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\"><\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__logo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__text\">\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\"><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__btn\">\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\">\n\t\t\t\t\t\t\t\t\tEn savoir plus\t\t\t\t\t\t\t\t    <img decoding=\"async\" class=\"oab-talks-replay-grid__icon\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/Union-right.svg\" alt=\"Arrow icon\" title=\"Arrow icon\">\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"col-12 col-sm-12 col-md-12 col-lg-6 col-xl-4 oab-talks-replay-grid__content\">\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__images\">\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__img\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/suzana-cerqueira-1.png\" alt=\"\" title=\"suzana-cerqueira\">\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__info\">\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_name\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\">Suzana Cerqueira<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_position\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\"><\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__logo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__text\">\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\"><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__btn\">\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\">\n\t\t\t\t\t\t\t\t\tEn savoir plus\t\t\t\t\t\t\t\t    <img decoding=\"async\" class=\"oab-talks-replay-grid__icon\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/Union-right.svg\" alt=\"Arrow icon\" title=\"Arrow icon\">\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"col-12 col-sm-12 col-md-12 col-lg-6 col-xl-4 oab-talks-replay-grid__content\">\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__images\">\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__img\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/suzana-cerqueira-1.png\" alt=\"\" title=\"suzana-cerqueira\">\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__info\">\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_name\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\">Suzana Cerqueira<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_position\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\"><\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__logo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__text\">\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\"><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__btn\">\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\">\n\t\t\t\t\t\t\t\t\tEn savoir plus\t\t\t\t\t\t\t\t    <img decoding=\"async\" class=\"oab-talks-replay-grid__icon\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/Union-right.svg\" alt=\"Arrow icon\" title=\"Arrow icon\">\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"col-12 col-sm-12 col-md-12 col-lg-6 col-xl-4 oab-talks-replay-grid__content\">\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__images\">\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__img\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/suzana-cerqueira-1.png\" alt=\"\" title=\"suzana-cerqueira\">\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__info\">\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_name\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\">Suzana Cerqueira<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_position\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\"><\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__logo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__text\">\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\"><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__btn\">\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\">\n\t\t\t\t\t\t\t\t\tEn savoir plus\t\t\t\t\t\t\t\t    <img decoding=\"async\" class=\"oab-talks-replay-grid__icon\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/Union-right.svg\" alt=\"Arrow icon\" title=\"Arrow icon\">\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"col-12 col-sm-12 col-md-12 col-lg-6 col-xl-4 oab-talks-replay-grid__content\">\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__images\">\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__img\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/suzana-cerqueira-1.png\" alt=\"\" title=\"suzana-cerqueira\">\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__info\">\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_name\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\">Suzana Cerqueira<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_position\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\"><\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__logo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__text\">\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\"><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__btn\">\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/suzana-cerqueira-2\/\">\n\t\t\t\t\t\t\t\t\tEn savoir plus\t\t\t\t\t\t\t\t    <img decoding=\"async\" class=\"oab-talks-replay-grid__icon\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/Union-right.svg\" alt=\"Arrow icon\" title=\"Arrow icon\">\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"oab-talks-replay-grid__content-prototype\">\n\t\t\t\t\t<div class=\"col-12 col-sm-12 col-md-12 col-lg-6 col-xl-4 oab-talks-replay-grid__content\">\n\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__images\">\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__img\">\n\t\t\t\t\t\t\t\t<a href=\"\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\" alt=\"Talker photo\" title=\"Talker photo\">\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__linkedin-icon\">\n\t\t\t\t\t\t\t\t<a href=\"\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/linkedin.svg\" alt=\"Linkedin icon\" title=\"Linkedin icon\">\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__info\">\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_name\">\n\t\t\t\t\t\t\t\t<a href=\"\"><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_position\">\n\t\t\t\t\t\t\t\t<a href=\"\"><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__logo\">\n\t\t\t\t\t\t\t<a href=\"\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\" alt=\"Talker logo\" title=\"Talker logo\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__text\">\n\t\t\t\t\t\t\t<a href=\"\"><\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__btn\">\n\t\t\t\t\t\t\t<a href=\"\">\n\t\t\t\t\t\t\t\tEn savoir plus\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"oab-talks-replay-grid__icon\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/Union-right.svg\" alt=\"Arrow icon\" title=\"Arrow icon\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n\n\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":21338,"template":"","meta":{"_acf_changed":true,"footnotes":""},"tags":[],"class_list":["post-21342","talkers","type-talkers","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Suzana Cerqueira - Odigo<\/title>\n<meta name=\"robots\" content=\"index, follow, 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