{"id":21414,"date":"2025-04-02T14:22:00","date_gmt":"2025-04-02T14:22:00","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=talkers&amp;p=21414"},"modified":"2025-04-02T14:22:00","modified_gmt":"2025-04-02T14:22:00","slug":"chantal-guilmain","status":"publish","type":"talkers","link":"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/","title":{"rendered":"Chantal Guilmain"},"content":{"rendered":"\n<section class=\"mt-2 mb-4 align mb-4 wp-block-oab-two-column-with-speaker-and-text\">\n    <div class=\"container-xxl\">\n        <div class=\"row justify-content-between\">\n            <div class=\"col-md-12 col-lg-7 col-xl-7 order-lg-1 order-sm-2 order-2 oab-two-column-with-speaker-and-text__content-container\">\n                <h1 class=\"oab-two-column-with-speaker-and-text__title\">Face au Brixit, il faut se r\u00e9inventer!<\/h1>\n                <div class=\"oab-two-column-with-speaker-and-text__description\">\n                    Chantal Guilmain, Directrice Digital et Exp\u00e9rience Clients de Mr.Bricolage, nous raconte le chaos du d\u00e9m\u00e9nagement du centre de service client de Reims vers Paris. Alors que tout \u00e9tait organis\u00e9 pour accueillir les salari\u00e9s, les \u00e9quipes ont d\u00e9cid\u00e9 de ne pas suivre&#8230; Le Brixit ! Pourtant, les clients, eux, \u00e9taient toujours l\u00e0 avec leurs questions, leurs probl\u00e8mes de livraison, leurs m\u00e9contentements.<br \/>\n<br \/>\nVite, tr\u00e8s vite, avec le soutien de sa direction, Chantal Guilmain a tout r\u00e9invent\u00e9. Elle a recrut\u00e9 des Customer Happiness managers\/assistants charg\u00e9s d\u2019apporter du bonheur \u00e0 ses clients, revu process et organisation en favorisant l\u2019autonomie de chacun et favoris\u00e9 la sym\u00e9trie de la confiance. En 100 jours, la courbe de satisfaction des clients s\u2019est invers\u00e9e. En 100 jours, le nombre d\u2019e-mails en traitement a \u00e9t\u00e9 divis\u00e9 par 5. En 100 jours, le taux de d\u00e9croch\u00e9s est revenu dans les standards du march\u00e9.                <\/div>\n            <\/div>\n\n\n\n            <div class=\"col-md-12 col-lg-4 col-xl-4 order-lg-2 order-sm-1 order-1\">\n                <div class=\"oab-two-column-with-speaker-and-text__images\">\n\t\t\t\t\t<div class=\"oab-two-column-with-speaker-and-text__bg\"><\/div>\n\t\t\t\t\t<div class=\"oab-two-column-with-speaker-and-text__img-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"oab-two-column-with-speaker-and-text__img\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2022-02-13_FR-The-talk_Speakers-photos_Chantal-Guilmain.jpg\" alt=\"\" title=\"2022-02-13_FR-The-talk_Speakers-photos_Chantal-Guilmain\">\n\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"oab-two-column-with-speaker-and-text__speaker-name\">Chantal Guilmain<\/h2>\n\t\t\t\t\t\t<div class=\"oab-two-column-with-speaker-and-text__speaker-position\">Directrice Digital et Exp\u00e9rience Clients<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"oab-two-column-with-speaker-and-text__logo\"><img decoding=\"async\" src=\"\" alt=\"\" title=\"\"><\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"oab-two-column-with-speaker-and-text__social-media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"oab-two-column-with-speaker-and-text__linkedin-icon\"><a href=\"https:\/\/www.linkedin.com\/in\/chantal-guilmain-6a0353146\/\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/linkedin.svg\" alt=\"Linkedin icon\" title=\"Linkedin icon\"><\/a><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<img decoding=\"async\" class=\"oab-two-column-with-speaker-and-text__icon \" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/Rectangle%2021.png\" alt=\"Pink rectangle\" title=\"Pink rectangle\">\n                <\/div>\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n<\/section>\n\n\n\n\n\n\n<section class=\"mt-2 align wp-block-oab-title-pink\">\n    <div class=\"container-xxl\">\n        <div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-md-12 col-lg-12\">\n\t\t\t\t\t\t\t\t<div class=\"title-pink left-position\">\n\t\t\t\t\t<h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\tRevivez le talk de Chantal Guilmain\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"mt-2 mb-4 align wp-block-oab-video\">\n    <div class=\"container-xxl\">\n        <div class=\"row justify-content-center\">\n            <div class=\"col-12 col-sm-12 col-md-12 col-lg-12 col-xl-12 oab-video__video-container\">\n\t\t\t\t\t<div class=\"oab-video__video\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<iframe class=\"oab-video__video-iframe\" data-cookieconsent=\"marketing\" frameborder=\"0\" allowfullscreen  title=\"The Talk CX 2017 | Chantal Guilmain, Mr Bricolage - Le champ de comp\u00e9tence du t\u00e9l\u00e9conseiller\" width=\"640\" height=\"360\" data-cookieblock-src=\"https:\/\/www.youtube.com\/embed\/0y9_2yDBt48?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div><div class=\"cookieconsent-optout-marketing\">\n                                                            <div class=\"cookieconsent-wrapper\">\n                                                              <div>Veuillez <a>accepter les cookies marketing<\/a> pour regarder la vid\u00e9o.<\/div>\n                                                            <\/div>\n                                                          <\/div>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"mt-2 mb-4 align mb-4 wp-block-oab-two-column-quote-with-video\">\n    <div class=\"container-xxl\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-md-12 col-lg-6 col-xl-6 oab-two-column-quote-with-video__slides-content\">\n\t\t\t\t<h3 class=\"oab-two-column-quote-with-video__title\">Backstage<\/h3>\n\t\t\t\t\t\t\t\t\t\t<div class=\"oab-two-column-quote-with-video__talker_quote\">\u00ab\u00a0Je suis pass\u00e9e par toutes les \u00e9motions\u2026\u00a0\u00bb<\/div>\n\t\t\t\t\t\t<div class=\"oab-two-column-quote-with-video__talker_name\">Chantal Guilmain<\/div>\n\t\t\t\t\t\t<div class=\"oab-two-column-quote-with-video__talker_position\">Directrice Digital et Exp\u00e9rience Clients<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"oab-two-column-quote-with-video__linkedin-icon\"><a href=\"https:\/\/www.linkedin.com\/in\/chantal-guilmain-6a0353146\/\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/linkedin.svg\" alt=\"Linkedin icon\" title=\"Linkedin icon\"><\/a><\/div>\n\t\t\t\t\t\t\n\n\t\t\t<\/div>\n\n\t\t\t<div class=\"col-md-12 col-lg-6 col-xl-6 oab-two-column-quote-with-video__video-container\">\n\t\t\t\t\t\t\t\t<div class=\"oab-two-column-quote-with-video__video\">\n\t\t\t\t\t\t\t\t\t\t\t<iframe class=\"oab-two-column-quote-with-video__video-iframe\" data-cookieconsent=\"marketing\" frameborder=\"0\" allowfullscreen  title=\"The Talk CX 2017 | Backstage - Chantal Guilmain\" width=\"640\" height=\"360\" data-cookieblock-src=\"https:\/\/www.youtube.com\/embed\/xSgqScZDOCs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><div class=\"cookieconsent-optout-marketing\">\n                                                            <div class=\"cookieconsent-wrapper\">\n                                                              <div>Veuillez <a>accepter les cookies marketing<\/a> pour regarder la vid\u00e9o.<\/div>\n                                                            <\/div>\n                                                          <\/div><\/div>\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section class=\"mt-2 align mb-4 wp-block-oab-title-pink\">\n    <div class=\"container-xxl\">\n        <div class=\"row\">\n\t\t\t            <div class=\"col-md-10 offset-md-1 col-lg-10 offset-lg-1\">\n\t\t\t\t\t\t\t\t<div class=\"title-pink \">\n\t\t\t\t\t<h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\tD\u00e9couvrez d&#039;autres Talkers\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"mt-2 align mb-4 wp-block-oab-talks-replay-grid\"  id=\"talkers\">\n\t<div class=\"container-xxl\">\n\t\t<div class=\"row\">\n        \t\t\t\t<div class=\"col-12 col-sm-12 col-md-12 col-lg-12 col-xl-12 oab-talks-replay-grid__content-container\" data-event-title=\"The Talk CX 2017\" data-event-url=\"https:\/\/odigo.com\/fr\/event\/the-talk-cx-2017\/\">\n\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"col-12 col-sm-12 col-md-12 col-lg-6 col-xl-4 oab-talks-replay-grid__content\">\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__images\">\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__img\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2022-02-13_FR-The-talk_Speakers-photos_Chantal-Guilmain.jpg\" alt=\"\" title=\"2022-02-13_FR-The-talk_Speakers-photos_Chantal-Guilmain\">\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__info\">\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_name\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\">Chantal Guilmain<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_position\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\"><\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__logo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__text\">\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\"><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__btn\">\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\">\n\t\t\t\t\t\t\t\t\tEn savoir plus\t\t\t\t\t\t\t\t    <img decoding=\"async\" class=\"oab-talks-replay-grid__icon\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/Union-right.svg\" alt=\"Arrow icon\" title=\"Arrow icon\">\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"col-12 col-sm-12 col-md-12 col-lg-6 col-xl-4 oab-talks-replay-grid__content\">\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__images\">\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__img\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2022-02-13_FR-The-talk_Speakers-photos_Chantal-Guilmain.jpg\" alt=\"\" title=\"2022-02-13_FR-The-talk_Speakers-photos_Chantal-Guilmain\">\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__info\">\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_name\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\">Chantal Guilmain<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_position\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\"><\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__logo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__text\">\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\"><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__btn\">\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\">\n\t\t\t\t\t\t\t\t\tEn savoir plus\t\t\t\t\t\t\t\t    <img decoding=\"async\" class=\"oab-talks-replay-grid__icon\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/Union-right.svg\" alt=\"Arrow icon\" title=\"Arrow icon\">\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"col-12 col-sm-12 col-md-12 col-lg-6 col-xl-4 oab-talks-replay-grid__content\">\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__images\">\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__img\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2022-02-13_FR-The-talk_Speakers-photos_Chantal-Guilmain.jpg\" alt=\"\" title=\"2022-02-13_FR-The-talk_Speakers-photos_Chantal-Guilmain\">\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__info\">\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_name\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\">Chantal Guilmain<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_position\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\"><\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__logo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__text\">\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\"><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__btn\">\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\">\n\t\t\t\t\t\t\t\t\tEn savoir plus\t\t\t\t\t\t\t\t    <img decoding=\"async\" class=\"oab-talks-replay-grid__icon\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/Union-right.svg\" alt=\"Arrow icon\" title=\"Arrow icon\">\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"col-12 col-sm-12 col-md-12 col-lg-6 col-xl-4 oab-talks-replay-grid__content\">\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__images\">\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__img\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2022-02-13_FR-The-talk_Speakers-photos_Chantal-Guilmain.jpg\" alt=\"\" title=\"2022-02-13_FR-The-talk_Speakers-photos_Chantal-Guilmain\">\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__info\">\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_name\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\">Chantal Guilmain<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_position\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\"><\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__logo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__text\">\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\"><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__btn\">\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\">\n\t\t\t\t\t\t\t\t\tEn savoir plus\t\t\t\t\t\t\t\t    <img decoding=\"async\" class=\"oab-talks-replay-grid__icon\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/Union-right.svg\" alt=\"Arrow icon\" title=\"Arrow icon\">\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"col-12 col-sm-12 col-md-12 col-lg-6 col-xl-4 oab-talks-replay-grid__content\">\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__images\">\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__img\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2022-02-13_FR-The-talk_Speakers-photos_Chantal-Guilmain.jpg\" alt=\"\" title=\"2022-02-13_FR-The-talk_Speakers-photos_Chantal-Guilmain\">\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__info\">\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_name\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\">Chantal Guilmain<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_position\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\"><\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__logo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__text\">\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\"><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__btn\">\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\">\n\t\t\t\t\t\t\t\t\tEn savoir plus\t\t\t\t\t\t\t\t    <img decoding=\"async\" class=\"oab-talks-replay-grid__icon\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/Union-right.svg\" alt=\"Arrow icon\" title=\"Arrow icon\">\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"oab-talks-replay-grid__content-prototype\">\n\t\t\t\t\t<div class=\"col-12 col-sm-12 col-md-12 col-lg-6 col-xl-4 oab-talks-replay-grid__content\">\n\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__images\">\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__img\">\n\t\t\t\t\t\t\t\t<a href=\"\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\" alt=\"Talker photo\" title=\"Talker photo\">\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__linkedin-icon\">\n\t\t\t\t\t\t\t\t<a href=\"\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/linkedin.svg\" alt=\"Linkedin icon\" title=\"Linkedin icon\">\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__info\">\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_name\">\n\t\t\t\t\t\t\t\t<a href=\"\"><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_position\">\n\t\t\t\t\t\t\t\t<a href=\"\"><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__logo\">\n\t\t\t\t\t\t\t<a href=\"\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\" alt=\"Talker logo\" title=\"Talker logo\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__text\">\n\t\t\t\t\t\t\t<a href=\"\"><\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__btn\">\n\t\t\t\t\t\t\t<a href=\"\">\n\t\t\t\t\t\t\t\tEn savoir plus\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"oab-talks-replay-grid__icon\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/Union-right.svg\" alt=\"Arrow icon\" title=\"Arrow icon\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n\n\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":21417,"template":"","meta":{"_acf_changed":true,"footnotes":""},"tags":[],"class_list":["post-21414","talkers","type-talkers","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chantal Guilmain - Odigo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/odigo.com\/fr\/talkers\/chantal-guilmain\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chantal Guilmain - Odigo\" \/>\n<meta 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