{"id":21423,"date":"2025-04-02T14:37:38","date_gmt":"2025-04-02T14:37:38","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=talkers&amp;p=21423"},"modified":"2025-04-02T14:37:38","modified_gmt":"2025-04-02T14:37:38","slug":"vincent-gufflet","status":"publish","type":"talkers","link":"https:\/\/odigo.com\/fr\/talkers\/vincent-gufflet\/","title":{"rendered":"Vincent Gufflet"},"content":{"rendered":"\n<section class=\"mt-2 mb-4 align mb-4 wp-block-oab-two-column-with-speaker-and-text\">\n    <div class=\"container-xxl\">\n        <div class=\"row justify-content-between\">\n            <div class=\"col-md-12 col-lg-7 col-xl-7 order-lg-1 order-sm-2 order-2 oab-two-column-with-speaker-and-text__content-container\">\n                <h1 class=\"oab-two-column-with-speaker-and-text__title\">Le client peut avoir factuellement tort\u2026 et \u00e9motionnellement raison!<\/h1>\n                <div class=\"oab-two-column-with-speaker-and-text__description\">\n                    Ouvrir la bo\u00eete noire de la relation client \u2013 pas celle du fameux contrat de confiance qui date de 43 ans, mais celles des conversations t\u00e9l\u00e9phoniques des clients de son entreprise \u2013 n\u2019est pas une mince affaire. Il faut dire que ce n\u2019est pas une petite bo\u00eete&#8230; Darty re\u00e7oit 7 millions d\u2019appels par an et ils sont tous enregistr\u00e9s. Parmi ceux-ci, un certain nombre provient malheureusement de clients en col\u00e8re.<br \/>\n<br \/>\nEn se penchant sur les loup\u00e9s dans le parcours client, il est possible de revoir des process, et de petits d\u00e9tails qui vont grandement am\u00e9liorer l\u2019exp\u00e9rience client. La phrase \u00e0 m\u00e9diter du jour : Le client peut avoir factuellement tort\u2026 et \u00e9motionnellement raison !                <\/div>\n            <\/div>\n\n\n\n            <div class=\"col-md-12 col-lg-4 col-xl-4 order-lg-2 order-sm-1 order-1\">\n                <div class=\"oab-two-column-with-speaker-and-text__images\">\n\t\t\t\t\t<div class=\"oab-two-column-with-speaker-and-text__bg\"><\/div>\n\t\t\t\t\t<div class=\"oab-two-column-with-speaker-and-text__img-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"oab-two-column-with-speaker-and-text__img\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2022-02-13_FR-The-talk_Speakers-photos_Vincent-Gufflet.jpg\" alt=\"\" title=\"2022-02-13_FR-The-talk_Speakers-photos_Vincent-Gufflet\">\n\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"oab-two-column-with-speaker-and-text__speaker-name\">Vincent Gufflet<\/h2>\n\t\t\t\t\t\t<div class=\"oab-two-column-with-speaker-and-text__speaker-position\">Directeur G\u00e9n\u00e9ral Activit\u00e9 Services<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"oab-two-column-with-speaker-and-text__logo\"><img decoding=\"async\" src=\"\" alt=\"\" title=\"\"><\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"oab-two-column-with-speaker-and-text__social-media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"oab-two-column-with-speaker-and-text__linkedin-icon\"><a href=\"https:\/\/www.linkedin.com\/in\/vincent-gufflet-40b5554\/\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/linkedin.svg\" alt=\"Linkedin icon\" title=\"Linkedin icon\"><\/a><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<img decoding=\"async\" class=\"oab-two-column-with-speaker-and-text__icon \" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/Rectangle%2021.png\" alt=\"Pink rectangle\" title=\"Pink rectangle\">\n                <\/div>\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n<\/section>\n\n\n\n\n\n\n<section class=\"mt-2 align wp-block-oab-title-pink\">\n    <div class=\"container-xxl\">\n        <div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-md-12 col-lg-12\">\n\t\t\t\t\t\t\t\t<div class=\"title-pink left-position\">\n\t\t\t\t\t<h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\tRevivez le talk de Vincent Gufflet\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"mt-2 mb-4 align wp-block-oab-video\">\n    <div class=\"container-xxl\">\n        <div class=\"row justify-content-center\">\n            <div class=\"col-12 col-sm-12 col-md-12 col-lg-12 col-xl-12 oab-video__video-container\">\n\t\t\t\t\t<div class=\"oab-video__video\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<iframe class=\"oab-video__video-iframe\" data-cookieconsent=\"marketing\" frameborder=\"0\" allowfullscreen  title=\"The Talk CX 2016 | Vincent Gufflet, Darty - Am\u00e9liorer la relation client\" width=\"640\" height=\"360\" data-cookieblock-src=\"https:\/\/www.youtube.com\/embed\/U2iRAlZe28M?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div><div class=\"cookieconsent-optout-marketing\">\n                                                            <div class=\"cookieconsent-wrapper\">\n                                                              <div>Veuillez <a>accepter les cookies marketing<\/a> pour regarder la vid\u00e9o.<\/div>\n                                                            <\/div>\n                                                          <\/div>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"mt-2 mb-4 align mb-4 wp-block-oab-two-column-quote-with-video\">\n    <div class=\"container-xxl\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-md-12 col-lg-6 col-xl-6 oab-two-column-quote-with-video__slides-content\">\n\t\t\t\t<h3 class=\"oab-two-column-quote-with-video__title\">Backstage<\/h3>\n\t\t\t\t\t\t\t\t\t\t<div class=\"oab-two-column-quote-with-video__talker_quote\">\u00ab\u00a0Je recommanderais The Talk \u00e0 un tr\u00e8s bon ami ou alors \u00e0 mon pire ennemi.\u00a0\u00bb<\/div>\n\t\t\t\t\t\t<div class=\"oab-two-column-quote-with-video__talker_name\">Vincent Gufflet<\/div>\n\t\t\t\t\t\t<div class=\"oab-two-column-quote-with-video__talker_position\">Directeur G\u00e9n\u00e9ral Activit\u00e9 Services<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"oab-two-column-quote-with-video__linkedin-icon\"><a href=\"https:\/\/www.linkedin.com\/in\/vincent-gufflet-40b5554\/\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/linkedin.svg\" alt=\"Linkedin icon\" title=\"Linkedin icon\"><\/a><\/div>\n\t\t\t\t\t\t\n\n\t\t\t<\/div>\n\n\t\t\t<div class=\"col-md-12 col-lg-6 col-xl-6 oab-two-column-quote-with-video__video-container\">\n\t\t\t\t\t\t\t\t<div class=\"oab-two-column-quote-with-video__video\">\n\t\t\t\t\t\t\t\t\t\t\t<iframe class=\"oab-two-column-quote-with-video__video-iframe\" data-cookieconsent=\"marketing\" frameborder=\"0\" allowfullscreen  title=\"The Talk CX 2016 | Backstage - Vincent Guflet\" width=\"640\" height=\"360\" data-cookieblock-src=\"https:\/\/www.youtube.com\/embed\/OvX2n_G3_QI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><div class=\"cookieconsent-optout-marketing\">\n                                                            <div class=\"cookieconsent-wrapper\">\n                                                              <div>Veuillez <a>accepter les cookies marketing<\/a> pour regarder la vid\u00e9o.<\/div>\n                                                            <\/div>\n                                                          <\/div><\/div>\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section class=\"mt-2 align mb-4 wp-block-oab-title-pink\">\n    <div class=\"container-xxl\">\n        <div class=\"row\">\n\t\t\t            <div class=\"col-md-10 offset-md-1 col-lg-10 offset-lg-1\">\n\t\t\t\t\t\t\t\t<div class=\"title-pink \">\n\t\t\t\t\t<h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\tD\u00e9couvrez d&#039;autres Talkers\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\r\n<section class=\"mt-2 align mb-4 wp-block-oab-talks-replay-grid\"  id=\"talkers\">\r\n\t<div class=\"container-xxl\">\r\n\t\t<div class=\"row\">\r\n        \t\t\t\t<div class=\"col-12 col-sm-12 col-md-12 col-lg-12 col-xl-12 oab-talks-replay-grid__content-container\" data-event-title=\"The Talk CX 2016\" data-event-url=\"https:\/\/odigo.com\/fr\/event\/the-talk-cx-2016\/\">\r\n\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"col-12 col-sm-12 col-md-12 col-lg-6 col-xl-4 oab-talks-replay-grid__content\">\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__images\">\r\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__img\">\r\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/vincent-gufflet\/\">\r\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2022-02-13_FR-The-talk_Speakers-photos_Vincent-Gufflet.jpg\" alt=\"\" title=\"2022-02-13_FR-The-talk_Speakers-photos_Vincent-Gufflet\">\r\n\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__linkedin-icon\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/in\/vincent-gufflet-40b5554\/\" target=\"_blank\">\r\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/linkedin.svg\" alt=\"Linkedin icon\" title=\"Linkedin icon\">\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__info\">\r\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_name\">\r\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/vincent-gufflet\/\">Vincent Gufflet<\/a>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_position\">\r\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/vincent-gufflet\/\">Directeur G\u00e9n\u00e9ral Activit\u00e9 Services<\/a>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__logo\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/vincent-gufflet\/\">\r\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\" alt=\"\" title=\"\">\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__text\">\r\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/vincent-gufflet\/\">Le client peut avoir factuellement tort\u2026 et \u00e9motionnellement raison!<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__btn\">\r\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/vincent-gufflet\/\">\r\n\t\t\t\t\t\t\t\t\tEn savoir plus\t\t\t\t\t\t\t\t    <img decoding=\"async\" class=\"oab-talks-replay-grid__icon\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/Union-right.svg\" alt=\"Arrow icon\" title=\"Arrow icon\">\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"col-12 col-sm-12 col-md-12 col-lg-6 col-xl-4 oab-talks-replay-grid__content\">\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__images\">\r\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__img\">\r\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/fabienne-roy\/\">\r\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2022-02-09_FR-The-talk_Speakers-photos_Fabienne-Roy-1.jpg\" alt=\"\" title=\"2022-02-09_FR-The-talk_Speakers-photos_Fabienne-Roy-1\">\r\n\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__linkedin-icon\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/in\/fabienne-roy-942a592a\/\" target=\"_blank\">\r\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/linkedin.svg\" alt=\"Linkedin icon\" title=\"Linkedin icon\">\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__info\">\r\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_name\">\r\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/fabienne-roy\/\">Fabienne Roy<\/a>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_position\">\r\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/fabienne-roy\/\">Head of Skills &amp; Technical Resources<\/a>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__logo\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/fabienne-roy\/\">\r\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\" alt=\"\" title=\"\">\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__text\">\r\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/fabienne-roy\/\">Le neuromarketing de la voix, ce n\u2019est pas de la science-fiction<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__btn\">\r\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/fabienne-roy\/\">\r\n\t\t\t\t\t\t\t\t\tEn savoir plus\t\t\t\t\t\t\t\t    <img decoding=\"async\" class=\"oab-talks-replay-grid__icon\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/Union-right.svg\" alt=\"Arrow icon\" title=\"Arrow icon\">\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"col-12 col-sm-12 col-md-12 col-lg-6 col-xl-4 oab-talks-replay-grid__content\">\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__images\">\r\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__img\">\r\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/natacha-schreiber\/\">\r\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2022-02-06_FR-The-talk_Speakers-photos_2016_Natacha_SCHREIBER.jpg\" alt=\"\" title=\"2022-02-06_FR-The-talk_Speakers-photos_2016_Natacha_SCHREIBER\">\r\n\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__linkedin-icon\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/in\/natacha-schreiber-31584319\/\" target=\"_blank\">\r\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/linkedin.svg\" alt=\"Linkedin icon\" title=\"Linkedin icon\">\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__info\">\r\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_name\">\r\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/natacha-schreiber\/\">Natacha Schreiber<\/a>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_position\">\r\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/natacha-schreiber\/\">Directrice adjointe Direction Distribution<\/a>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__logo\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/natacha-schreiber\/\">\r\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\" alt=\"\" title=\"\">\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__text\">\r\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/natacha-schreiber\/\">Qui a vraiment envie de jouer \u00e0 Minority Report avec son banquier?<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__btn\">\r\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/natacha-schreiber\/\">\r\n\t\t\t\t\t\t\t\t\tEn savoir plus\t\t\t\t\t\t\t\t    <img decoding=\"async\" class=\"oab-talks-replay-grid__icon\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/Union-right.svg\" alt=\"Arrow icon\" title=\"Arrow icon\">\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"col-12 col-sm-12 col-md-12 col-lg-6 col-xl-4 oab-talks-replay-grid__content\">\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__images\">\r\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__img\">\r\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/anne-leone-campanella\/\">\r\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2022-02-06_FR-The-talk_Speakers-photos_2016_Anne-Leone-CAMPANELLA.jpg\" alt=\"\" title=\"2022-02-06_FR-The-talk_Speakers-photos_2016_Anne-Leone-CAMPANELLA\">\r\n\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__linkedin-icon\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/in\/alcampanella\/\" target=\"_blank\">\r\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/linkedin.svg\" alt=\"Linkedin icon\" title=\"Linkedin icon\">\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__info\">\r\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_name\">\r\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/anne-leone-campanella\/\">Anne-L\u00e9one Campanella<\/a>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_position\">\r\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/anne-leone-campanella\/\">Directrice de l&#039;Exp\u00e9rience Utilisateurs Externe et du Digital<\/a>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__logo\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/anne-leone-campanella\/\">\r\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\" alt=\"\" title=\"\">\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__text\">\r\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/anne-leone-campanella\/\">P\u00f4le emploi, c\u2019est aussi quand on travaille<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__btn\">\r\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/anne-leone-campanella\/\">\r\n\t\t\t\t\t\t\t\t\tEn savoir plus\t\t\t\t\t\t\t\t    <img decoding=\"async\" class=\"oab-talks-replay-grid__icon\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/Union-right.svg\" alt=\"Arrow icon\" title=\"Arrow icon\">\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"col-12 col-sm-12 col-md-12 col-lg-6 col-xl-4 oab-talks-replay-grid__content\">\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__images\">\r\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__img\">\r\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/isabelle-rault-diame\/\">\r\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2022-02-06_FR-The-talk_Speakers-photos_2016_Isabelle_REULT-DIAME.jpg\" alt=\"\" title=\"2022-02-06_FR-The-talk_Speakers-photos_2016_Isabelle_REULT-DIAME\">\r\n\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__linkedin-icon\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/in\/isabelle-rault-diam%C3%A9-89879029\/\" target=\"_blank\">\r\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/linkedin.svg\" alt=\"Linkedin icon\" title=\"Linkedin icon\">\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__info\">\r\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_name\">\r\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/isabelle-rault-diame\/\">Isabelle Rault-Diam\u00e9<\/a>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_position\">\r\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/isabelle-rault-diame\/\">Directrice Relation Client<\/a>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__logo\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/talkers\/isabelle-rault-diame\/\">\r\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\" alt=\"\" title=\"\">\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__text\">\r\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/isabelle-rault-diame\/\">L\u2019enveloppe bleue qui a tout chang\u00e9<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__btn\">\r\n\t\t\t\t\t\t\t\t<a\thref=\"https:\/\/odigo.com\/fr\/talkers\/isabelle-rault-diame\/\">\r\n\t\t\t\t\t\t\t\t\tEn savoir plus\t\t\t\t\t\t\t\t    <img decoding=\"async\" class=\"oab-talks-replay-grid__icon\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/Union-right.svg\" alt=\"Arrow icon\" title=\"Arrow icon\">\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"oab-talks-replay-grid__content-prototype\">\r\n\t\t\t\t\t<div class=\"col-12 col-sm-12 col-md-12 col-lg-6 col-xl-4 oab-talks-replay-grid__content\">\r\n\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__images\">\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__img\">\r\n\t\t\t\t\t\t\t\t<a href=\"\">\r\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\" alt=\"Talker photo\" title=\"Talker photo\">\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__linkedin-icon\">\r\n\t\t\t\t\t\t\t\t<a href=\"\" target=\"_blank\">\r\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/linkedin.svg\" alt=\"Linkedin icon\" title=\"Linkedin icon\">\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__info\">\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_name\">\r\n\t\t\t\t\t\t\t\t<a href=\"\"><\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__talker_position\">\r\n\t\t\t\t\t\t\t\t<a href=\"\"><\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__logo\">\r\n\t\t\t\t\t\t\t<a href=\"\">\r\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\" alt=\"Talker logo\" title=\"Talker logo\">\r\n\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__text\">\r\n\t\t\t\t\t\t\t<a href=\"\"><\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"oab-talks-replay-grid__btn\">\r\n\t\t\t\t\t\t\t<a href=\"\">\r\n\t\t\t\t\t\t\t\tEn savoir plus\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"oab-talks-replay-grid__icon\" src=\"https:\/\/odigo.com\/wp-content\/plugins\/odigo-acf-blocks\/img\/Union-right.svg\" alt=\"Arrow icon\" title=\"Arrow icon\">\r\n\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n<\/section>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":21426,"template":"","meta":{"_acf_changed":true,"footnotes":""},"tags":[],"class_list":["post-21423","talkers","type-talkers","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Vincent Gufflet - Odigo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/odigo.com\/fr\/talkers\/vincent-gufflet\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vincent Gufflet - 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