{"id":2646,"date":"2021-04-18T20:33:38","date_gmt":"2021-04-18T20:33:38","guid":{"rendered":"https:\/\/www.odigo.com\/?post_type=use-case&#038;p=2646"},"modified":"2026-03-28T00:39:28","modified_gmt":"2026-03-27T23:39:28","slug":"integration-avec-des-bots-tiers","status":"publish","type":"use-case","link":"https:\/\/odigo.com\/fr\/use-case\/integration-avec-des-bots-tiers\/","title":{"rendered":"Tirez profit de votre IA existante : int\u00e9grez-la \u00e0 une solution CCaaS qui g\u00e8re de mani\u00e8re coh\u00e9rente les interactions clients"},"content":{"rendered":"<section class=\"intro-badges\">\n\t      <div class=\"container\">\n\t        <div class=\"row\">\n\t          <div class=\"col-lg-8\">\n\t            <div class=\"subtitle1\">Optimisez les interactions avec vos clients. Offrez une exp\u00e9rience client de bout en bout sur tous les canaux gr\u00e2ce \u00e0 une plateforme unique qui int\u00e8gre une IA tierce \u00e0 celle d\u2019Odigo pour des conversations coh\u00e9rentes.<\/div>\n\t          <\/div>\n\t          <div class=\"col-lg-4\">\n\t            <img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/04\/2021-04-29_Odigo.com-v2_Photo-library_L2-Use-cases_image-5_458x266px_RGB_MAK-1-1-1.jpg\" alt=\"Tirez profit de votre IA existante : int\u00e9grez-la \u00e0 une solution CCaaS qui g\u00e8re de mani\u00e8re coh\u00e9rente les interactions clients\" \/>\n\t          <\/div>\n\t        <\/div>\n\t      <\/div>\n\t    <\/section>\n    \n\n    <section\n        class=\"  section article-body use-case-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<h2 class=\"wp-block-heading\" id=\"h-the-overview\">Le contexte<\/h2>\n\n\n\n<p>Un acteur majeur de l\u2019assurance sant\u00e9 souhaite accro\u00eetre le r\u00f4le de l\u2019IA dans son service client. Il a d\u00e9ploy\u00e9 avec succ\u00e8s un chatbot l\u2019ann\u00e9e pr\u00e9c\u00e9dente et ne souhaite pas perdre cet investissement. L\u2019assureur souhaite en revanche int\u00e9grer son IA existante \u00e0 une solution omnicanale de bout en bout, propos\u00e9e par un leader du march\u00e9 du Contact Center as a Service (CCaaS). L\u2019objectif est d\u2019automatiser davantage les t\u00e2ches simples en proposant des options de self-service, ce qui permet aux conseillers de se concentrer sur les interactions \u00e0 forte valeur ajout\u00e9e.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-challenge\">Le challenge<\/h2>\n\n\n\n<p>Proposer des interactions coh\u00e9rentes entre les clients, les bots et les conseillers sur tous les canaux, qui unifient les diff\u00e9rentes solutions et les outils d\u2019exp\u00e9rience client pour plus de fluidit\u00e9 dans le transfert des informations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-solution\">La solution<\/h2>\n\n\n\n<p>Odigo garantit la coh\u00e9rence globale des conversations en int\u00e9grant ses solutions \u00e0 l\u2019\u00e9cosyst\u00e8me d\u2019exp\u00e9rience client d\u2019une organisation avec une IA conversationnelle tierce dot\u00e9e de capacit\u00e9s avanc\u00e9es de natural language processing (NLP).<\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    \n\n\n<section class=\"wp-block-odigo-blocks-process-vertical undefined section\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"process--vertical\"><div data-step=\"0\" class=\"process-block\"><div class=\"process-number\">1<\/div><div><div class=\"process-name\"><\/div><div class=\"process-desc\">L\u2019IA d\u2019Odigo permet de qualifier une interaction lors du premier contact avec le client et engage la conversation.<\/div><\/div><\/div><div data-step=\"1\" class=\"process-block\"><div class=\"process-number\">2<\/div><div><div class=\"process-name\"><\/div><div class=\"process-desc\">En transf\u00e9rant le contexte des conversations, tout ou partie du sc\u00e9nario de conversation est d\u00e9l\u00e9gu\u00e9 \u00e0 des bots tiers via une connexion s\u00e9curis\u00e9e.<\/div><\/div><\/div><div data-step=\"2\" class=\"process-block\"><div class=\"process-number\">3<\/div><div><div class=\"process-name\"><\/div><div class=\"process-desc\">Le transfert d\u2019une conversation vers un bot tiers n\u2019emp\u00eache pas l\u2019escalade aupr\u00e8s d\u2019un conseiller pour une exp\u00e9rience plus fluide gr\u00e2ce \u00e0 Odigo.<\/div><\/div><\/div><div data-step=\"3\" class=\"process-block\"><div class=\"process-number\">4<\/div><div><div class=\"process-name\"><\/div><div class=\"process-desc\">Un gestionnaire de dialogue permet d\u2019int\u00e9grer des mod\u00e8les de natural language understanding (NLU).<\/div><\/div><\/div><div data-step=\"4\" class=\"process-block\"><div class=\"process-number\">5<\/div><div><div class=\"process-name\"><\/div><div class=\"process-desc\">L\u2019ouverture de l\u2019infrastructure technique d\u2019Odigo permet de compl\u00e9ter la compr\u00e9hension du langage naturel d\u2019Odigo par une IA tierce.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n    <section\n        class=\"  section article-body use-case-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<h2 class=\"wp-block-heading\" id=\"h-the-benefits\">Les avantages<\/h2>\n\n\n\n<section class=\"section section--grid-images undefined\" class=\"wp-block-odigo-blocks-three-col-grid-with-image\"><div class=\"container\"><div class=\"row row-boxes\"><div data-box=\"0\" class=\"col-md-6 col-lg-4\"><div class=\"box box--regular\"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/04\/2021-04_16_Odigo-com-v2_Webpage-icons_bot_6.png\" alt=\"\"\/><\/div><span class=\"box-title\">Maximisation des investissements en IA<\/span><\/div><\/div><div data-box=\"1\" class=\"col-md-6 col-lg-4\"><div class=\"box box--regular\"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/04\/2021-04-22_Odigo_Webpage_Icons_104x104px_Opt1_v1_Draft_DS_cloud-82.png\" alt=\"\"\/><\/div><span class=\"box-title\">Int\u00e9gration harmonieuse avec Dialogflow de Google et Watson d\u2019IBM<\/span><\/div><\/div><div data-box=\"2\" class=\"col-md-6 col-lg-4\"><div class=\"box box--regular\"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/04\/2021-03-29_Odigo_Webpage_Icons_104x104px_Opt1_v1_Draft_MP_ai-62.png\" alt=\"\"\/><\/div><span class=\"box-title\">Exp\u00e9riences de bout en bout bas\u00e9es sur l\u2019IA<\/span><\/div><\/div><\/div><\/div><\/section>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"excerpt":{"rendered":"<p>Optimisez les interactions avec vos clients. Offrez une exp\u00e9rience client de bout en bout sur tous les canaux gr\u00e2ce \u00e0 une plateforme unique qui int\u00e8gre une IA tierce \u00e0 celle d\u2019Odigo pour des conversations coh\u00e9rentes.<\/p>\n","protected":false},"author":1,"featured_media":7182,"template":"","meta":{"_acf_changed":false,"footnotes":"","reading_time":"4min"},"tags":[48,76],"industry":[],"topic":[],"class_list":["post-2646","use-case","type-use-case","status-publish","has-post-thumbnail","hentry","tag-bots","tag-natural-language-processing"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Etude de cas Odigo - Tirez profit de votre IA existante<\/title>\n<meta name=\"description\" content=\"Tirez profit de votre IA existante : int\u00e9grez-la \u00e0 une solution CCaaS qui g\u00e8re de mani\u00e8re coh\u00e9rente les interactions clients\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/odigo.com\/fr\/use-case\/integration-avec-des-bots-tiers\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Etude de cas Odigo - 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