{"id":2650,"date":"2021-04-18T20:50:40","date_gmt":"2021-04-18T20:50:40","guid":{"rendered":"https:\/\/www.odigo.com\/?post_type=use-case&#038;p=2650"},"modified":"2026-03-28T00:38:00","modified_gmt":"2026-03-27T23:38:00","slug":"gerez-facilement-vos-problematiques-devolutivite-et-de-maniere-rentable-grace-au-cloud","status":"publish","type":"use-case","link":"https:\/\/odigo.com\/fr\/use-case\/gerez-facilement-vos-problematiques-devolutivite-et-de-maniere-rentable-grace-au-cloud\/","title":{"rendered":"G\u00e9rez facilement vos probl\u00e9matiques d&rsquo;\u00e9volutivit\u00e9 et de mani\u00e8re rentable gr\u00e2ce au cloud."},"content":{"rendered":"<section class=\"intro-badges\">\n\t      <div class=\"container\">\n\t        <div class=\"row\">\n\t          <div class=\"col-lg-8\">\n\t            <div class=\"subtitle1\">R\u00e9pondre rapidement \u00e0 la demande tout en contr\u00f4lant les co\u00fbts devient crucial pour les organisations qui doivent jongler entre des pics et des creux de trafic. Le cloud propose une plateforme robuste qui combine s\u00e9curit\u00e9 et fiabilit\u00e9. Gr\u00e2ce \u00e0 sa flexibilit\u00e9, une organisation est assur\u00e9e de maximiser ses ressources et son efficacit\u00e9 op\u00e9rationnelle \u00e0 tout moment.<\/div>\n\t          <\/div>\n\t          <div class=\"col-lg-4\">\n\t            <img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/04\/2021-04-29_Odigo.com-v2_Photo-library_L2-Use-cases_image-2_458x266px_RGB_MAK-1.jpg\" alt=\"G\u00e9rez facilement vos probl\u00e9matiques d&#039;\u00e9volutivit\u00e9 et de mani\u00e8re rentable gr\u00e2ce au cloud\" \/>\n\t          <\/div>\n\t        <\/div>\n\t      <\/div>\n\t    <\/section>\n    \n\n    <section\n        class=\"  section article-body use-case-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<h2 class=\"wp-block-heading\" id=\"h-the-overview\">Le contexte<\/h2>\n\n\n\n<p>Un acteur majeur de l\u2019assurance maladie souhaite op\u00e9rer une transition de ses syst\u00e8mes existants vers le <a href=\"https:\/\/odigo.com\/fr-fr\/produits\/plateforme-cloud\/\" target=\"_blank\" rel=\"noreferrer noopener\">cloud<\/a> pour pr\u00e9parer l\u2019avenir de ses activit\u00e9s. La pand\u00e9mie de Covid-19 a mis en \u00e9vidence l\u2019utilit\u00e9 des mod\u00e8les de travail flexibles et la n\u00e9cessit\u00e9 d\u2019\u00eatre agile pour r\u00e9agir rapidement aux situations impr\u00e9vues. Une telle \u00e9volution de ses ressources \u00e0 court terme rev\u00eat une grande importance pour cette organisation, et la migration vers le cloud est essentielle.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-challenge\">Le challenge<\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Assurer la continuit\u00e9 de service tout en renfor\u00e7ant les capacit\u00e9s de t\u00e9l\u00e9travail pour les conseillers.<\/p>\n\n\n\n<p>L\u2019acteur d\u2019assurance maladie souhaite&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00catre en capacit\u00e9 de moduler les ressources en fonction de la demande,<\/li>\n\n\n\n<li>Trouver une solution CCaaS qui s\u2019adapte \u00e0 son nouveau mod\u00e8le de travail hybride et qui offre aux conseillers la possibilit\u00e9 de travailler hors site,<\/li>\n\n\n\n<li>\u00catre pr\u00eat \u00e0 faire face \u00e0 toute crise inattendue ou \u00e0 tout pic impr\u00e9vu de trafic client.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-solution\">La solution<\/h2>\n\n\n\n<p class=\"subtitle1\">Les strat\u00e9gies de migration vers le <a href=\"https:\/\/odigo.com\/fr-fr\/produits\/plateforme-cloud\/\" target=\"_blank\" rel=\"noreferrer noopener\">cloud<\/a> doivent \u00eatre pr\u00e9cis\u00e9ment adapt\u00e9es aux besoins et aux objectifs d\u2019une organisation.<\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    \n\n\n<section class=\"wp-block-odigo-blocks-process-vertical undefined section\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"process--vertical\"><div data-step=\"0\" class=\"process-block\"><div class=\"process-number\">1<\/div><div><div class=\"process-name\">\u00c9tape 1\u00a0: Immersion<\/div><div class=\"process-desc\">Processus qui mobilise les \u00e9quipes commerciales et informatiques. Il permet d\u2019obtenir une compr\u00e9hension compl\u00e8te des enjeux et d\u2019adapter les solutions cloud aux besoins de l\u2019organisation.<\/div><\/div><\/div><div data-step=\"1\" class=\"process-block\"><div class=\"process-number\">2<\/div><div><div class=\"process-name\">\u00c9tape 2\u00a0: Identification\u00a0<\/div><div class=\"process-desc\">Ajustement des processus cl\u00e9s pour que la migration vers le cloud permette une int\u00e9gration sans couture aux applications m\u00e9tier existantes gr\u00e2ce \u00e0 un large \u00e9ventail d\u2019API.<\/div><\/div><\/div><div data-step=\"2\" class=\"process-block\"><div class=\"process-number\">3<\/div><div><div class=\"process-name\">\u00c9tape 3\u00a0: Test<\/div><div class=\"process-desc\">N\u00e9cessit\u00e9 de s\u2019assurer qu\u2019une solution CCaaS saura satisfaire les exigences en mati\u00e8re d\u2019exp\u00e9rience client et les objectifs commerciaux.<\/div><\/div><\/div><div data-step=\"3\" class=\"process-block\"><div class=\"process-number\">4<\/div><div><div class=\"process-name\">\u00c9tape 4\u00a0: D\u00e9ploiement<\/div><div class=\"process-desc\">La phase finale de la migration ne commence qu\u2019une fois la solution CCaaS enti\u00e8rement test\u00e9e et int\u00e9gr\u00e9e.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n    <section\n        class=\"  section article-body use-case-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<h2 class=\"wp-block-heading\" id=\"h-the-benefits\">Les avantages<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<section class=\"section section--grid-images undefined\" class=\"wp-block-odigo-blocks-three-col-grid-with-image\"><div class=\"container\"><div class=\"row row-boxes\"><div data-box=\"0\" class=\"col-md-6 col-lg-4\"><div class=\"box box--regular\"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/04\/2021-03-10_Odigo_Webpage_Icons_104x104px_Opt1_v1_Draft_MP_Voice-11.png\" alt=\"\"\/><\/div><span class=\"box-title\">Centre de contacts r\u00e9silient 24\/7<\/span><\/div><\/div><div data-box=\"1\" class=\"col-md-6 col-lg-4\"><div class=\"box box--regular\"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/04\/2021-03-12_Odigo_Webpage_Icons_104x104px_Opt1_v1_Draft_DS-Voice_02.png\" alt=\"\"\/><\/div><span class=\"box-title\">Absorption facile des pics<\/span><\/div><\/div><div data-box=\"2\" class=\"col-md-6 col-lg-4\"><div class=\"box box--regular\"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/04\/2021-03-10_Odigo_Webpage_Icons_104x104px_Opt1_v1_Draft_MP_Voice-12.png\" alt=\"\"\/><\/div><span class=\"box-title\">Conseillers pr\u00e9par\u00e9s au t\u00e9l\u00e9travail<\/span><\/div><\/div><\/div><\/div><\/section>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"excerpt":{"rendered":"<p>R\u00e9pondre rapidement \u00e0 la demande tout en contr\u00f4lant les co\u00fbts devient crucial pour les organisations qui doivent jongler entre des pics et des creux de trafic. Le cloud propose une plateforme robuste qui combine s\u00e9curit\u00e9 et fiabilit\u00e9. Gr\u00e2ce \u00e0 sa flexibilit\u00e9, une organisation est assur\u00e9e de maximiser ses ressources et son efficacit\u00e9 op\u00e9rationnelle \u00e0 tout moment.<\/p>\n","protected":false},"author":1,"featured_media":7194,"template":"","meta":{"_acf_changed":false,"footnotes":"","reading_time":"4min"},"tags":[42,54],"industry":[],"topic":[],"class_list":["post-2650","use-case","type-use-case","status-publish","has-post-thumbnail","hentry","tag-api","tag-cloud"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Odigo vous accompagne dans la migration vers le cloud<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez les avantages de la migration vers le cloud. 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