{"id":11060,"date":"2022-04-05T11:00:00","date_gmt":"2022-04-05T11:00:00","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=webinar&#038;p=11060"},"modified":"2026-03-25T10:04:13","modified_gmt":"2026-03-25T09:04:13","slug":"lintegration-de-la-voix-dans-un-parcours-omnicanal-pour-une-experience-client-optimale","status":"publish","type":"webinar","link":"https:\/\/odigo.com\/fr\/webinar\/lintegration-de-la-voix-dans-un-parcours-omnicanal-pour-une-experience-client-optimale\/","title":{"rendered":"L\u2019int\u00e9gration de la voix dans un parcours omnicanal pour une exp\u00e9rience client optimale !"},"content":{"rendered":"    <section\n        class=\"  section article-body webinar-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p>A l\u2019heure o\u00f9 le digital est devenu un r\u00e9flexe pour bon nombre de clients, le canal t\u00e9l\u00e9phonique n\u2019en demeure pas moins toujours pl\u00e9biscit\u00e9. Il demeure en effet encore in\u00e9gal\u00e9 lorsqu\u2019il faut conjuguer personnalisation, prise en charge de questions complexes et r\u00e9assurance. A la cl\u00e9 pour les directions de la relation clients ? Une meilleure satisfaction et fid\u00e9lisation des clients, et des enjeux d\u2019optimisation de leurs co\u00fbts de service client et de satisfaction des agents.<\/p>\n\n\n\n<p>Les entreprises doivent ainsi pouvoir se doter d\u2019une application qui combine en&nbsp;<strong>une seule interface toutes les<\/strong>&nbsp;<strong>fonctionnalit\u00e9s d\u2019un CRM, la gestion de l\u2019ensemble des interactions digitales, la puissance d\u2019une solution de relation t\u00e9l\u00e9phonique avec des capacit\u00e9s d\u2019automatisation et de recommandations pour traiter plus efficacement les demandes<\/strong>, quel que soit le canal de communication. C\u2019est ce que propose Salesforce avec son offre Service Cloud Voice qui permet d\u2019associer la voix \u00e0 l\u2019ensemble des interactions omnicanales et donn\u00e9es clients au sein de la console Service Cloud. Odigo,&nbsp;<em>Telephony Partner Service Cloud Voice<\/em>&nbsp;de Salesforce, int\u00e8gre nativement la voix \u00e0 la console Salesforce tout en apportant ses solutions avanc\u00e9es de collecte, qualification et&nbsp;<em>routing<\/em>&nbsp;des appels.<br><br><strong>Odigo, en partenariat avec Salesforce, organise un webinar le 21 avril 2022<\/strong>, pour pr\u00e9senter plus en d\u00e9tail les nombreux avantages de l\u2019une des solutions les plus performante du march\u00e9.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1022\" height=\"300\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/04\/MicrosoftTeams-image-19.png?w=960\" alt=\"\" class=\"wp-image-11081\" style=\"width:379px;height:110px\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/04\/MicrosoftTeams-image-19.png 1022w, https:\/\/odigo.com\/wp-content\/uploads\/2022\/04\/MicrosoftTeams-image-19-300x88.png 300w, https:\/\/odigo.com\/wp-content\/uploads\/2022\/04\/MicrosoftTeams-image-19-768x225.png 768w\" sizes=\"(max-width: 1022px) 100vw, 1022px\" \/><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Au programme<\/strong> :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accueil et pr\u00e9sentation de l\u2019agenda<\/li>\n\n\n\n<li>T\u00e9moignage client de PMU sur les enjeux de la relation client en 2022<\/li>\n\n\n\n<li>\u00c9changes entre experts Salesforce et Odigo sur les derni\u00e8res innovations<\/li>\n\n\n\n<li>D\u00e9monstration de la solution Odigo for Service Cloud Voice<\/li>\n\n\n\n<li>Conclusion et Q&amp;Av<\/li>\n<\/ul>\n\n\n\n<p><strong>Nos intervenants<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>S\u00e9bastien PASSEDOUET<\/strong>, Directeur des Services et de la Relation Client, <strong>PMU<\/strong><\/li>\n\n\n\n<li><strong>Am\u00e9lie GUERMONPREZ<\/strong>,&nbsp;Service Cloud Specialist, <strong>Salesforce<\/strong><\/li>\n\n\n\n<li><strong>Thibault GILARDONI<\/strong>, Sp\u00e9cialiste Int\u00e9gration CRM, <strong>Odigo<\/strong><\/li>\n\n\n\n<li><strong>Guillaume DE LA CELLE<\/strong>, Partner Manager,<strong> Odigo<\/strong><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Vous avez des questions additionnelles ?<\/strong><\/p>\n\n\n\n<p>Vous voulez en savoir plus sur la valeur combin\u00e9e des offres Odigo Contact Center et Salesforce Service Cloud&nbsp;? Vous avez d&rsquo;autres questions?&nbsp;<\/p>\n\n\n\n<p>Nous restons \u00e0 votre disposition ! N&rsquo;h\u00e9sitez pas \u00e0 nous contacter et prendre rendez-vous&nbsp;: <\/p>\n\n\n    <section>\n        <div class=\"buttons-block\">\n            <div class=\"container\">\n                <div class=\"buttons buttons--horizontal\">\n                    <a class=\"button-icon\" href=\"https:\/\/odigo.com\/fr-fr\/demande-de-demo\/\" id=\"tracking\">Prendre rendez-vous<\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\t\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"author":1,"featured_media":10862,"template":"","meta":{"_acf_changed":false,"footnotes":"","country":"","city":"","date":"21 avril 2022","page":"","registration":""},"tags":[],"topic":[],"class_list":["post-11060","webinar","type-webinar","status-publish","has-post-thumbnail","hentry"],"acf":{"date-du-webinar":null,"webinar_start_date":"2022-08-21 13:27:14","webinar_end_date":"","webinar_street":"","webinar_city":"","webinar_country":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>L\u2019int\u00e9gration de la voix dans un parcours omnicanal pour une exp\u00e9rience client optimale ! - Odigo<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L\u2019int\u00e9gration de la voix dans un parcours omnicanal pour une exp\u00e9rience client optimale ! - Odigo\" \/>\n<meta property=\"og:url\" content=\"https:\/\/odigo.com\/fr\/webinar\/lintegration-de-la-voix-dans-un-parcours-omnicanal-pour-une-experience-client-optimale\/\" \/>\n<meta property=\"og:site_name\" content=\"Odigo\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-25T09:04:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/03\/2022-03-08_Campaigns_FR_Salesforce_2022_Picture_600x400px_AS.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/webinar\\\/lintegration-de-la-voix-dans-un-parcours-omnicanal-pour-une-experience-client-optimale\\\/\",\"url\":\"https:\\\/\\\/odigo.com\\\/fr\\\/webinar\\\/lintegration-de-la-voix-dans-un-parcours-omnicanal-pour-une-experience-client-optimale\\\/\",\"name\":\"L\u2019int\u00e9gration de la voix dans un parcours omnicanal pour une exp\u00e9rience client optimale ! 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