{"id":17898,"date":"2023-12-12T14:40:18","date_gmt":"2023-12-12T14:40:18","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=webinar&#038;p=17898"},"modified":"2026-03-25T08:30:16","modified_gmt":"2026-03-25T07:30:16","slug":"ia-generative-data-comment-les-utiliser-pour-votre-relation-client","status":"publish","type":"webinar","link":"https:\/\/odigo.com\/fr\/webinar\/ia-generative-data-comment-les-utiliser-pour-votre-relation-client\/","title":{"rendered":"[REPLAY] IA g\u00e9n\u00e9rative &amp; Data : comment les utiliser pour votre relation client ?\u200b"},"content":{"rendered":"    <section\n        class=\"  section article-body webinar-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p>Recevez d\u00e8s \u00e0 pr\u00e9sent le replay du <strong>webinar \u00ab\u00a0IA g\u00e9n\u00e9rative &amp; Data : comment les utiliser pour votre relation client ?<\/strong>\u00a0\u00bb <\/p>\n\n\n\n<p><strong>Merci de remplir ce formulaire pour recevoir le replay du webinar : <\/strong><\/p>\n\n\n\n<div class=\"d365-mkt-config\" data-website-id=\"UFP5gNtgIdqLmZOcJh3h1trEPVV83JTvkRdjKA31Obc\" data-hostname=\"d157d94f2e37496f936f815830f379c7.svc.dynamics.com\"> <\/div> <div data-form-block-id=\"b3d9365b-b59d-ee11-a569-6045bd1aab90\"><\/div>\n\n\n\n<p><strong>50%&nbsp;<\/strong>des employ\u00e9s de la&nbsp;genZ&nbsp;estiment que leur productivit\u00e9&nbsp;pourrait \u00eatre multipli\u00e9e par deux ou&nbsp;trois gr\u00e2ce \u00e0 l&rsquo;IA g\u00e9n\u00e9rative selon une \u00e9tude Sortlist.<\/p>\n\n\n\n<p>Dans le cadre d&rsquo;une conversation avec un client, le&nbsp;travail d&rsquo;un agent consiste \u00e0&nbsp;r\u00e9pondre \u00e0 une ou plusieurs demandes, dans un contexte pr\u00e9cis (celui du client), en tenant compte d&rsquo;une base de connaissances.<\/p>\n\n\n\n<p>Dans le contexte du travail d&rsquo;un agent en conversation avec un client, l&rsquo;utilisation de l&rsquo;intelligence artificielle g\u00e9n\u00e9rative pourrait jouer un r\u00f4le significatif.&nbsp;<\/p>\n\n\n\n<p><strong>Au programme de ce webinar<\/strong> :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Introduction : contexte et enjeux<\/li>\n\n\n\n<li>Pr\u00e9sentation &amp; rappel des technologies d&rsquo;IA<\/li>\n\n\n\n<li>Opportunit\u00e9s pour la relation client<\/li>\n\n\n\n<li>D\u00e9monstrations<\/li>\n\n\n\n<li>Session Questions\/R\u00e9ponses<\/li>\n<\/ul>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"author":1,"featured_media":19198,"template":"","meta":{"_acf_changed":false,"footnotes":"","country":"","city":"","date":"30 ao\u00fbt 2022","page":"","registration":""},"tags":[58,196],"topic":[],"class_list":["post-17898","webinar","type-webinar","status-publish","has-post-thumbnail","hentry","tag-customer-experience","tag-mise-en-avant"],"acf":{"date-du-webinar":"20240109","webinar_start_date":"2024-01-09 10:00:00","webinar_end_date":"2024-01-09 00:00:00","webinar_street":"","webinar_city":"","webinar_country":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>[REPLAY] IA g\u00e9n\u00e9rative &amp; 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