{"id":195879,"date":"2022-06-16T10:20:01","date_gmt":"2022-06-16T10:20:01","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=webinar&#038;p=11691"},"modified":"2026-03-25T10:00:14","modified_gmt":"2026-03-25T09:00:14","slug":"creez-la-relation-du-futur-avec-odigo-virtual-agent","status":"publish","type":"webinar","link":"https:\/\/odigo.com\/fr\/webinar\/creez-la-relation-du-futur-avec-odigo-virtual-agent\/","title":{"rendered":"Cr\u00e9ez la relation client du futur avec Odigo Virtual Agent"},"content":{"rendered":"    <section\n        class=\"  section article-body webinar-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p><strong><a href=\"https:\/\/odigo.com\/fr-fr\/produits\/automatisation-intelligence-artificielle\/bot-omnicanal\/\">Odigo Virtual Agent<\/a> est une solution d&rsquo;intelligence artificielle conversationnelle int\u00e9gr\u00e9e dans notre suite CCaaS (Contact Center as a Service) qui permet d\u2019automatiser l\u2019accueil et le traitement de vos appels, et d\u2019am\u00e9liorer l\u2019exp\u00e9rience c\u00f4t\u00e9 client et c\u00f4t\u00e9 conseiller.&nbsp;<\/strong><\/p>\n\n\n\n<p>L&rsquo;intelligence artificielle est un levier majeur d&rsquo;optimisation de la relation client.  <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><a href=\"https:\/\/odigo.com\/fr-fr\/blog-et-ressources\/ressource\/ameliorer-lexperience-client-grace-a-lia-et-au-nlp\/\">89 % des entreprises europ\u00e9ennes qui ont investi dans des solutions d&rsquo;IA ont d\u00e9clar\u00e9 avoir r\u00e9ussi \u00e0 am\u00e9liorer leur exp\u00e9rience client et souhaitent investir davantage.<\/a><\/p>\n<\/blockquote>\n\n\n\n<p class=\"has-small-font-size\"><span style=\"text-decoration: underline\">Source<\/span> : Rapport Davies Hickam \u00ab\u00a0<strong>Comment Am\u00e9liorer l\u2019exp\u00e9rience client gr\u00e2ce \u00e0 l\u2019IA et au NLP&nbsp;<\/strong>?\u00a0\u00bb<\/p>\n\n\n\n<p>Depuis de nombreuses ann\u00e9es, les bots et les outils de self-service d&rsquo;Odigo n&rsquo;ont cess\u00e9 de prouver leur efficacit\u00e9 aupr\u00e8s de nos clients, notamment sur :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L&rsquo;am\u00e9lioration de la qualit\u00e9 de service en r\u00e9duisant l&rsquo;effort client<\/li>\n\n\n\n<li>Le perfectionnement de l&rsquo;efficacit\u00e9 op\u00e9rationnelle <\/li>\n\n\n\n<li>La valorisation le quotidien des conseillers <\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Automatiser jusqu&rsquo;\u00e0 30 % des appels avec de l&rsquo;IA conversationnelle<\/h3>\n\n\n\n<p>Odigo Virtual Agent donne \u00e0 chaque service client la possibilit\u00e9 d&rsquo;identifier et de traiter efficacement les appels des clients en temps r\u00e9el et de les diriger vers les conseillers les plus \u00e0 m\u00eame d&rsquo;y r\u00e9pondre. Notre solution permet \u00e9galement de c\u00e9der les demandes r\u00e9currentes et de faible valeur aux bots, afin que les conseillers puissent se concentrer sur des conversations \u00e0 forte valeur ajout\u00e9e qui n\u00e9cessitent leurs comp\u00e9tences et leur empathie.&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Quels sont les avantages \u00e0 recourir \u00e0 Odigo Virtual Agent ?&nbsp;&nbsp;<\/h3>\n\n\n\n<p>Des \u00e9tudes sectorielles d\u00e9montrent que l&rsquo;utilisation d&rsquo;agents virtuels :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>augmente la satisfaction des conseillers de 9 %,<\/li>\n\n\n\n<li>diminue de 18 % le co\u00fbt par contact <\/li>\n\n\n\n<li>am\u00e9liore de 12 % la satisfaction client.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>D\u00e9couvrez comment <strong>Odigo Virtual Agent<\/strong> pourrait s&rsquo;int\u00e9grer \u00e0 une solution de centre de contacts ?  <\/p>\n\n\n    <section>\n        <div class=\"buttons-block\">\n            <div class=\"container\">\n                <div class=\"buttons buttons--horizontal\">\n                    <a class=\"button-icon\" href=\"https:\/\/odigo.com\/fr-fr\/demande-de-demo\/\" id=\"tracking\">Prendre rendez-vous<\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\t\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"author":1,"featured_media":11692,"template":"","meta":{"_acf_changed":false,"footnotes":"","country":"","city":"","date":"30 ao\u00fbt 2022","page":"","registration":""},"tags":[],"topic":[],"class_list":["post-195879","webinar","type-webinar","status-publish","has-post-thumbnail","hentry"],"acf":{"date-du-webinar":null,"webinar_start_date":"2022-11-22 09:56:00","webinar_end_date":"","webinar_street":"","webinar_city":"","webinar_country":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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