{"id":23709,"date":"2025-11-05T09:35:34","date_gmt":"2025-11-05T09:35:34","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=webinar&#038;p=23709"},"modified":"2026-03-25T08:27:16","modified_gmt":"2026-03-25T07:27:16","slug":"comment-lagentic-ai-reinvente-lexperience-client-et-transforme-vos-equipes","status":"publish","type":"webinar","link":"https:\/\/odigo.com\/fr\/webinar\/comment-lagentic-ai-reinvente-lexperience-client-et-transforme-vos-equipes\/","title":{"rendered":"Comment l&rsquo;Agentic AI r\u00e9invente l&rsquo;exp\u00e9rience client et transforme vos \u00e9quipes ?"},"content":{"rendered":"    <section\n        class=\"  section article-body webinar-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u00c0 l\u2019\u00e8re de <\/strong>l\u2019Agentic AI<strong>, l\u2019intelligence artificielle conversationnelle d\u00e9passe le simple cadre de l\u2019automatisation pour devenir un v\u00e9ritable levier d\u2019exp\u00e9rience pour vos clients et collaborateurs.<\/strong><\/h3>\n\n\n\n<p>Comment les&nbsp;<strong>Agents IA<\/strong>&nbsp;peuvent-ils transformer la relation client ? Quelles sont les m\u00e9thodes efficaces pour les d\u00e9ployer ?<br>Et comment&nbsp;<strong>l\u2019analyse fine des conversations<\/strong>&nbsp;permet-elle d\u2019enrichir en continu la performance des interactions ?<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Au programme<\/strong> :<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Qu\u2019est ce qu\u2019un&nbsp;<strong>Agent IA<\/strong>&nbsp;\ud83e\udd16&nbsp;?<\/li>\n\n\n\n<li>Comment les bots vocaux autonomes red\u00e9finissent les parcours clients ?<\/li>\n\n\n\n<li>Les&nbsp;<strong>bonnes pratiques<\/strong>&nbsp;pour d\u00e9ployer des Agents IA (cas d\u2019usage, documentation, tests, analyses, \u2026)<\/li>\n\n\n\n<li>\ud83d\udcca&nbsp;Exploiter&nbsp;<strong>l\u2019analyse conversationnelle&nbsp;<\/strong>pour identifier les irritants, mesurer la satisfaction et am\u00e9liorer la qualit\u00e9 de service<\/li>\n\n\n\n<li>\ud83c\udfac&nbsp;<strong>D\u00e9monstrations vid\u00e9os exclusives<\/strong>&nbsp;des solutions en action<\/li>\n\n\n\n<li>\ud83d\udcac&nbsp;<strong>Session de Q&amp;A en direct (11h30 &#8211; 11h45)<\/strong>&nbsp;pour r\u00e9pondre \u00e0 toutes vos questions.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>\ud83d\udc49&nbsp;Rejoignez&nbsp;<strong>ILLUIN Technology<\/strong>&nbsp;et&nbsp;<strong>Odigo<\/strong>&nbsp;le&nbsp;<strong>jeudi 27 novembre 2025, de 11h00 \u00e0 11h45<\/strong>, pour une session exclusive d\u00e9di\u00e9e \u00e0 ces briques technologiques et \u00e0 leur d\u00e9ploiement au c\u0153ur des centres de contacts nouvelle g\u00e9n\u00e9ration.<\/p>\n\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"author":1,"featured_media":23731,"template":"","meta":{"_acf_changed":false,"footnotes":"","country":"","city":"","date":"30 ao\u00fbt 2022","page":"","registration":""},"tags":[],"topic":[],"class_list":["post-23709","webinar","type-webinar","status-publish","has-post-thumbnail","hentry"],"acf":{"date-du-webinar":"20260304","webinar_start_date":"2025-11-27 10:00:00","webinar_end_date":"2025-11-27 10:45:00","webinar_street":"","webinar_city":"","webinar_country":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>[Webinar] Comment l&#039;Agentic AI r\u00e9invente l&#039;exp\u00e9rience client<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez lors de notre webinar comment l&#039;IA conversationnelle d\u00e9passe le cadre de l\u2019automatisation avec Agentic AI.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/odigo.com\/fr\/webinar\/comment-lagentic-ai-reinvente-lexperience-client-et-transforme-vos-equipes\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[Webinar] Comment l&#039;Agentic AI r\u00e9invente l&#039;exp\u00e9rience client\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez lors de notre webinar comment l&#039;IA conversationnelle d\u00e9passe le cadre de l\u2019automatisation avec Agentic AI.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/odigo.com\/fr\/webinar\/comment-lagentic-ai-reinvente-lexperience-client-et-transforme-vos-equipes\/\" \/>\n<meta property=\"og:site_name\" content=\"Odigo\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-25T07:27:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/11\/2024-FR-Flashcard-Meet-Up-Herve-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/webinar\\\/comment-lagentic-ai-reinvente-lexperience-client-et-transforme-vos-equipes\\\/\",\"url\":\"https:\\\/\\\/odigo.com\\\/fr\\\/webinar\\\/comment-lagentic-ai-reinvente-lexperience-client-et-transforme-vos-equipes\\\/\",\"name\":\"[Webinar] Comment l'Agentic AI r\u00e9invente l'exp\u00e9rience client\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/webinar\\\/comment-lagentic-ai-reinvente-lexperience-client-et-transforme-vos-equipes\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/webinar\\\/comment-lagentic-ai-reinvente-lexperience-client-et-transforme-vos-equipes\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/2024-FR-Flashcard-Meet-Up-Herve-1.jpg\",\"datePublished\":\"2025-11-05T09:35:34+00:00\",\"dateModified\":\"2026-03-25T07:27:16+00:00\",\"description\":\"D\u00e9couvrez lors de notre webinar comment l'IA conversationnelle d\u00e9passe le cadre de l\u2019automatisation avec Agentic AI.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/webinar\\\/comment-lagentic-ai-reinvente-lexperience-client-et-transforme-vos-equipes\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/odigo.com\\\/fr\\\/webinar\\\/comment-lagentic-ai-reinvente-lexperience-client-et-transforme-vos-equipes\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/webinar\\\/comment-lagentic-ai-reinvente-lexperience-client-et-transforme-vos-equipes\\\/#primaryimage\",\"url\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/2024-FR-Flashcard-Meet-Up-Herve-1.jpg\",\"contentUrl\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/2024-FR-Flashcard-Meet-Up-Herve-1.jpg\",\"width\":1280,\"height\":720},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/webinar\\\/comment-lagentic-ai-reinvente-lexperience-client-et-transforme-vos-equipes\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/odigo.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Webinaires\",\"item\":\"https:\\\/\\\/odigo.com\\\/fr\\\/webinar\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Comment l&#8217;Agentic AI r\u00e9invente l&#8217;exp\u00e9rience client et transforme vos \u00e9quipes ?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/odigo.com\\\/fr\\\/\",\"name\":\"Odigo\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/odigo.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#organization\",\"name\":\"Odigo\",\"url\":\"https:\\\/\\\/odigo.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/logo-odigo.svg\",\"contentUrl\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/logo-odigo.svg\",\"width\":142,\"height\":63,\"caption\":\"Odigo\"},\"image\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"[Webinar] Comment l'Agentic AI r\u00e9invente l'exp\u00e9rience client","description":"D\u00e9couvrez lors de notre webinar comment l'IA conversationnelle d\u00e9passe le cadre de l\u2019automatisation avec Agentic AI.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/odigo.com\/fr\/webinar\/comment-lagentic-ai-reinvente-lexperience-client-et-transforme-vos-equipes\/","og_locale":"fr_FR","og_type":"article","og_title":"[Webinar] Comment l'Agentic AI r\u00e9invente l'exp\u00e9rience client","og_description":"D\u00e9couvrez lors de notre webinar comment l'IA conversationnelle d\u00e9passe le cadre de l\u2019automatisation avec Agentic AI.","og_url":"https:\/\/odigo.com\/fr\/webinar\/comment-lagentic-ai-reinvente-lexperience-client-et-transforme-vos-equipes\/","og_site_name":"Odigo","article_modified_time":"2026-03-25T07:27:16+00:00","og_image":[{"width":1280,"height":720,"url":"https:\/\/odigo.com\/wp-content\/uploads\/2025\/11\/2024-FR-Flashcard-Meet-Up-Herve-1.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/odigo.com\/fr\/webinar\/comment-lagentic-ai-reinvente-lexperience-client-et-transforme-vos-equipes\/","url":"https:\/\/odigo.com\/fr\/webinar\/comment-lagentic-ai-reinvente-lexperience-client-et-transforme-vos-equipes\/","name":"[Webinar] Comment l'Agentic AI r\u00e9invente l'exp\u00e9rience client","isPartOf":{"@id":"https:\/\/odigo.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/odigo.com\/fr\/webinar\/comment-lagentic-ai-reinvente-lexperience-client-et-transforme-vos-equipes\/#primaryimage"},"image":{"@id":"https:\/\/odigo.com\/fr\/webinar\/comment-lagentic-ai-reinvente-lexperience-client-et-transforme-vos-equipes\/#primaryimage"},"thumbnailUrl":"https:\/\/odigo.com\/wp-content\/uploads\/2025\/11\/2024-FR-Flashcard-Meet-Up-Herve-1.jpg","datePublished":"2025-11-05T09:35:34+00:00","dateModified":"2026-03-25T07:27:16+00:00","description":"D\u00e9couvrez lors de notre webinar comment l'IA conversationnelle d\u00e9passe le cadre de l\u2019automatisation avec Agentic AI.","breadcrumb":{"@id":"https:\/\/odigo.com\/fr\/webinar\/comment-lagentic-ai-reinvente-lexperience-client-et-transforme-vos-equipes\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/odigo.com\/fr\/webinar\/comment-lagentic-ai-reinvente-lexperience-client-et-transforme-vos-equipes\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/odigo.com\/fr\/webinar\/comment-lagentic-ai-reinvente-lexperience-client-et-transforme-vos-equipes\/#primaryimage","url":"https:\/\/odigo.com\/wp-content\/uploads\/2025\/11\/2024-FR-Flashcard-Meet-Up-Herve-1.jpg","contentUrl":"https:\/\/odigo.com\/wp-content\/uploads\/2025\/11\/2024-FR-Flashcard-Meet-Up-Herve-1.jpg","width":1280,"height":720},{"@type":"BreadcrumbList","@id":"https:\/\/odigo.com\/fr\/webinar\/comment-lagentic-ai-reinvente-lexperience-client-et-transforme-vos-equipes\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/odigo.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Webinaires","item":"https:\/\/odigo.com\/fr\/webinar\/"},{"@type":"ListItem","position":3,"name":"Comment l&#8217;Agentic AI r\u00e9invente l&#8217;exp\u00e9rience client et transforme vos \u00e9quipes ?"}]},{"@type":"WebSite","@id":"https:\/\/odigo.com\/fr\/#website","url":"https:\/\/odigo.com\/fr\/","name":"Odigo","description":"","publisher":{"@id":"https:\/\/odigo.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/odigo.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/odigo.com\/fr\/#organization","name":"Odigo","url":"https:\/\/odigo.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/odigo.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/logo-odigo.svg","contentUrl":"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/logo-odigo.svg","width":142,"height":63,"caption":"Odigo"},"image":{"@id":"https:\/\/odigo.com\/fr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/webinar\/23709","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/webinar"}],"about":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/types\/webinar"}],"author":[{"embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":20,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/webinar\/23709\/revisions"}],"predecessor-version":[{"id":1008583,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/webinar\/23709\/revisions\/1008583"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/media\/23731"}],"wp:attachment":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/media?parent=23709"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/tags?post=23709"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/topic?post=23709"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}