Odigo Archives - Odigo

Salesforce connector

mbrozek — Tue, 20 May 2025 15:08:18 +0000

Odigo integration with Salesforce’s CRM enables a memorable experience for both customers and agents that leverages unified smart routing regardless of the channel for increased customer satisfaction. Combining Odigo and Salesforce leads to better customer experience with Open CTI and Service Cloud Voice

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PCI Pal IVR Payments

mbrozek — Tue, 20 May 2025 15:05:08 +0000

With the ever-growing demand from omnichannel payments, customers increasingly expect businesses to provide multiple payment and engagement option. PCI Pal’s IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website.

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PCI Pal Digital

mbrozek — Tue, 20 May 2025 15:04:44 +0000

PCI Pal Digital provides a true omnichannel solution enabling you to take secure payments across digital engagement channels. This functionality is available from within the PCI Pal platform that provides our Agent Assist and IVR secure payment products, so your agents have access to take payments from customers through any channel.

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PCI Pal Agent Assist

mbrozek — Tue, 20 May 2025 15:00:41 +0000

Agents use PCI Pal's Agent Assist on live calls to capture card information securely, while maintaining conversation with the customer at all times.

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Verint Workforce Engagement

mbrozek — Tue, 20 May 2025 14:54:04 +0000

With Odigo CCaS, benefit from Verint’s Workforce Engagement (WFE) solutions to improve overall performance. Turn your agents into ambassadors with Verint Quality Management application. Raise your productivity and offer more convenience and flexibility to your agents with Verint Workforce Management application.

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SMS

mbrozek — Tue, 20 May 2025 14:50:48 +0000

SMS is much popular and used for both interpersonal communications and mass campaigns. Odigo allows you to use SMS from the agent console to engage individual conversations with your customers. Odigo also proposes massive campaign management capabilities with our Campaign service.

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IBM Watson

mbrozek — Tue, 20 May 2025 14:23:06 +0000

Odigo omnichannel bot can seamlessly integrate IBM Watson advanced conversational AI to support customer self-service. The openness of Odigo’s platform enables infusing the latest AI capabilities from IBM into Odigo’s leading CCaaS solution.

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Google Dialogflow

mbrozek — Tue, 20 May 2025 14:22:41 +0000

Odigo Omnichannel Bot benefits from Google Dialogflow CX’s Natural Language Understanding capabilities to provide the conversational experiences customers expect. The openness of Odigo’s platform allows leveraging the latest AI innovation from Google Cloud, while benefiting from an end-to-end, leading CCaaS solution.

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Microsoft Teams connector

mbrozek — Tue, 20 May 2025 14:22:16 +0000

Odigo integration with MS Teams enables contact centers’ agents to access a collaborative platform that centralises and fluidifies the exchanges of work teams with real-time conversations. The two integrations of Odigo and MS Teams lead to better CX with a seamless connector.

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Google CCAI

mbrozek — Tue, 20 May 2025 14:21:52 +0000

Odigo Omnichannel Bot benefits from Google’s groundbreaking CCAI technologies to provide the conversational experiences customers expect with state-of-the-art transcription accuracy and high-fidelity speech, to meet your customers globally.

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