Premium dashboard
- AI & Analytics
- Intégration réalisée par Odigo
Informations
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With Premium Dashboard, Odigo provides tailor-made dashboards to monitor customer service activities. It is packaged as a complete end-to-end service, covering scoping, design, implementation and run. Based on the Qlik Sense Technology dashboards ensure high-level performances and convenient user interface.
Avantages
- Reliable data for reporting & analysis
- Customized views of customer service activities
- Transform raw data into learnings & actions
- Interactive dashboards to take advantage of your interaction data
- Available on any devices through design responsiveness
Caractéristiques
Data sources
Multi-channel, 360° view and customer journey. External data integration capability
Filtering
Define and adjust the analysis perimeter, navigate through dimensions to explore your data and drill-down to the most granular level
Graphical analysis
Quickly find your way through data, compare KPIs and find correlations, watch the evolution over time
Data Segmentation
Define who can access to which dashboard and data
(Private / Public) Bookmarks
Save selected dimensions as bookmark to save time in your daily monitoring
Export and Storytelling
Exportable dashboards, KPIs and charts (as .xlsx, .jpeg, or .PDF) and PowerPoint document generation (with charts and comments integration)
Médias
Exemple of FCR tracking
Exemple traking FCR against call duration
Dashboard overview
Typical exemple of activity overview