Salesforce connector
- CRM & BPM
- Intégration réalisée par Odigo
Informations
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Odigo integration with Salesforce’s CRM enables a memorable experience for both customers and agents that leverages unified smart routing regardless of the channel for increased customer satisfaction. Combining Odigo and Salesforce leads to better customer experience with Open CTI and Service Cloud Voice
Avantages
- Match clients with the right agent at the right time with the right skills
- Maintain a high level of QoS by providing a consistent customer experience across all touch points
- Improve business performance with AI powered qualifications
- Multiply the employees’ efficiency and reach new ROIs
- Offer the best CX with close partnership since 2013
Caractéristiques
Open solution
Multiply the employees’ efficiency and reach new ROIs
Single Queue/mediablending
Offer the best CX with close partnership since 2013
Native UX
Multiple best-suited Speech-to-Text API for your context, Value based on AI and agent assistance, Live transcription.
Voice and rich features
Features such as unified routing & supervision for all channels thanks to external routing, all managed directly from Salesforce.
Advanced skills based-routing
Pre-routing, contextual routing, routing delegation for an optimal customer experience
Over 70 native features
A rich environment: call handling features, call-back scheduling, SMS, outbound campaigns, scripts, PCI-DSS payments, etc.
Médias
Watch what can the Odigo connector for Salesforce has to offer
Your contact center directly managed from your CRM enabling your agents to track and handle all interactions. Improved agent performance, boost agent responsiveness and personalize customer contacts with all relevant customer data in a unified console.