Who we are
European provider of AI-driven CCaaS solutions
Odigo is a European operator, integrator and publisher of contact center software (CCaaS).
For 40 years, we’ve been helping organizations deliver a seamless, consistent customer experience across all channels,
thanks to our AI-driven omnichannel CX platform.
Hosted in Europe and RGPD-compliant, our solution guarantees data sovereignty, security and confidentiality,
a strategic advantage for European companies
OUR MISSION
Improve the efficiency of interactions between a brand and its customers
At Odigo, our mission is to make every customer interaction more effective and impactful. We offer a comprehensive, AI-driven CX platform capable of managing all interactions end-to-end, whether voice, email, chat, SMS/RCS, social networks or visio. Thanks to intelligent orchestration, real-time supervision and advanced analytics, our customers optimize their contact center performance and improve the customer experience across all channels.
OUR VISION AND COMMITMENTS
Our commitment to an exceptional customer experience
We combine cutting-edge technologies (AI, intelligent automation, predictive routing, real-time supervision) with a human approach to turn every interaction into lasting value. Our secure CCaaS solution, which can be integrated with the market’s leading CRMs, helps to increase customer satisfaction (CSAT, NPS), improve first contact resolution (FCR) and simplify the work of advisors and supervisors.
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European reference for CCaaS
With 40 years’ experience, Odigo is recognized as a benchmark player in Europe. Adopted by 350 companies of all sizes in over 100 countries, our AI-driven CCaaS platform supports the evolution of contact centers and agencies through intelligent orchestration of customer interactions.
Putting people at the heart of our solutions
We put people at the heart of every project and every innovation. Thanks to intuitive interfaces, fluid conversational paths and committed teams, Odigo enables your advisors and supervisors to gain in efficiency while offering a differentiating customer experience across all channels.
Positive and lasting impact
Odigo combines operational performance, innovation and social responsibility. Each project aims to create a measurable positive impact for your customers, your teams and your ecosystem. We integrate sustainability, ethics and social responsibility into everything we do, without ever compromising efficiency and excellence.
Experts at your side
From strategy definition to the day-to-day operation of your CCaaS solution, our experts are with you every step of the way: planning, deployment, CRM integration and ongoing optimization. Our aim: to maximize the performance of your customer relationships and ensure a sustainable return on investment.
Odigo key figures
THEY TRUST US
why choose the odigo solution?
A reliable, scalable and high-performance CCaaS solution
Designed to fit organizations from SMEs to multinationals, our CCaaS solution guarantees reliability, scalability and security, with an RGPD-compliant European sovereign cloud infrastructure. By combining artificial intelligence (AI), automation and human expertise, Odigo enables companies to turn every interaction into measurable value, while offering their teams a fluid, high-performance work experience.
Scalability
- From 5 to +60,000 agents connected to the Odigo console.
- Scalable architecture to support your organization’s growth and needs
Robustness
- Up to 60,000 calls handled simultaneously
- Proven stability and reliability of our CaaS cloud platform
High availability and optimal service continuity
Reliability
- Up to 12 million calls in a single day
- Processing capacity adapted to peaks in activity
Quality
- The mean opinion score (MOS) was always above 4.36
- Market-renowned voice quality for clear, reliable conversations
Our values
Discover the three values that guide our daily actions.
Professionalism
We are professional and constantly strive to achieve the highest levels of quality, efficiency and reliability in the solutions we provide, while establishing transparent, trust-based relationships with each and every one of our customers.
Pragmatism
Automation in contact centers not only reduces repetitive, time-consuming tasks, but also provides the agent with information in just a few clicks, all for a considerable productivity gain.
Imagination
Automation in contact centers not only reduces repetitive, time-consuming tasks, but also provides the agent with information in just a few clicks, all for a considerable productivity gain.
OUR HISTORY
Odigo, 40 years of innovation
1986 marks the founding of Société du Journal Téléphoné (SJT). It responds to growing demand for improved telephone capacity in France and launches the first audiotel service.
Following the merger of SJT with RSDI and Polisoft, a new company, Prosodie, was created in 1998. In the early 2000s, Prosodie expanded rapidly into other European markets.
The rise of the Internet opens up new possibilities for contact centers. Prosodie, acquired by Capgemini and renamed Prosodie-Capgemini, has established itself as a pioneer of the cloud revolution in contact centers with the launch of the Odigo™ CCaaS solution.
Prosodie-Capgemini is positioned for the first time as a Leader in the Gartner Magic Quadrant for Contact Center as a Service, Western Europe.
Odigo becomes an autonomous brand of the Capgemini Group and changes its visual identity.
Odigo is positioned as aGlobal Leader by ISG and a Global Visionary by Gartner*.
Odigo is acquired by Seven2 (formerly Apax Partners) to accelerate growth and international expansion.
Odigo completes the acquisition of Akio and strengthens its ambition: to build a major European sovereign alternative in the CCaaS and CXaaS markets
Putting people first
We are a European technology company. Meet Odigo’s management team and board members.
THE ODIGO MANAGEMENT TEAM
ODIGO BOARD MEMBERS
Contact center associations
Odigo sponsors, participates in and is a member of numerous local and international communities dedicated to customer experience. Our commitment to these communities represents, for Odigo’s customer experience experts, an opportunity to share, exchange and refine ideas and thought leadership for the benefit of our customers, while contributing to the continuous improvement of customer experience worldwide.
AEERC
Asociacion Espanola de Expertos en la Relacion con Clientes (AEERC)
AFRC
French Customer Relations Association (AFRC)
MMA
Mobile Marketing Association France (MMAF)
We create a positive impact
We’re proud to help make the world a better place.
Climate
We work with suppliers who help us meet and optimize the bandwidth requirements of our infrastructure and data centers. Sound environmental policies enable us to improve energy efficiency, encourage resource conservation and diversify energy sources.
Solidarity
We proudly support a range of initiatives, from donating to Médecins Sans Frontières and helping the Association des Donneurs de Voix create audio books for the visually impaired, to sharing our teams’ expertise with a number of charities.
Community
Innovation must benefit everyone. We help organizations deliver inclusive experiences and promote accessibility for all. By using AI responsibly and promoting sustainable growth, we enable technology and social responsibility to coexist.
OUR PRESENCE IN EUROPE
We're always ready
to help you
Our European team is here to help you.
Ready to transform your customer relationships?
Find out how Odigo can adapt to your business challenges and organization.