DORA and Beyond: How Odigo Strengthens Operational Resilience for UK and EU Financial Organisations
In an era of increasing cyber threats and digital complexity, operational resilience is no longer just a “best practice”—it is a regulatory mandate. With the Digital Operational Resilience Act (DORA) now in full effect across the EU, and the UK’s PRA/FCA Operational Resilience (SS1/21) requirements in place, banks, insurers, and investment firms face a critical challenge: ensuring their entire digital supply chain is “resilient by design.”
For British firms with European operations, or those simply looking to meet the highest global standards, compliance is not just about internal systems. It is about choosing ICT partners that are transparent, secure, and fully aligned with these evolving mandates. Odigo stands as a trusted European leader, providing the cloud infrastructure and expertise to turn regulatory compliance into a strategic competitive advantage.
What is DORA? (And why it matters for the UK)
The Digital Operational Resilience Act (DORA) is a comprehensive EU regulation designed to ensure the financial sector can withstand, respond to, and recover from all types of ICT-related disruptions.
Why should UK firms care?
Third-Party Risk: Both UK and EU regulators now place the burden of proof on the financial institution to ensure their ICT Third-Party Providers (like CCaaS platforms) are robust.
Cross-border operations: Any UK firm with EU-based subsidiaries or clients must comply.
Gold Standard Alignment: DORA closely mirrors the UK’s SS1/21 framework, meaning alignment with DORA essentially future-proofs your UK operations against evolving FCA/PRA expectations.
Defining the “ICT Third-Party Provider”
Under DORA, an ICT (Information and Communication Technology) provider is any entity delivering digital services—from cloud computing and data analytics to AI-driven customer experience platforms. As a leading CCaaS provider, Odigo is classified as a critical link in your operational chain, making our resilience your resilience.
Navigating the 5 Pillars: The Odigo Approach
To help you master your digital risk, we align our platform with the five core pillars of DORA, harmonised with UK regulatory expectations.
1. ICT Risk Management & Governance
DORA and the UK’s PRA both demand a “Security by Design” culture. Odigo integrates this into every layer of our platform, maintaining ISO 27001, ISO 9001, and PCI-DSS certifications. Our proactive regulatory monitoring ensures we stay ahead of both Brussels and London mandates, protecting your reputation and your licence to operate.
2. Incident Management & Reporting
Identifying a breach is one thing; managing it is another. Odigo provides real-time supervision and exhaustive, time-stamped logging. In the event of an incident, we provide the structured communication and data trails required by both DORA and the FCA’s reporting requirements, ensuring you can meet strict notification deadlines with ease.
3. Operational Resilience Testing
Can your customer service platform survive a major outage? Our Resilience by Design approach includes rigorous penetration testing and service continuity simulations. We don’t just “hope” for uptime; we prove it through continuous monitoring and detailed reporting that gives your board full visibility.
4. Third-Party Risk Management
Regulators are increasingly wary of “concentration risk.” Odigo offers total transparency in our supply chain. We host data exclusively within the European Union (aligned with UK GDPR and EU GDPR) and utilise an open architecture that prevents vendor lock-in—a key requirement for managing exit strategies under UK operational resilience rules.
5. Information Sharing & Collaboration
Operational resilience is a collective effort. Odigo fosters a culture of transparency, providing clients with access to detailed SLAs and remediation plans. By participating in European information-sharing ecosystems, we help our clients stay informed of emerging threats before they become disruptions.
Why Odigo? The Strategic Advantage
At Odigo, we don’t view DORA as a box-ticking exercise. Whether you are navigating the UK’s SS1/21 or the EU’s DORA, our platform provides the stability, security, and sovereignty needed to thrive in a volatile digital landscape.
By partnering with a European leader that understands the nuances of local and international regulation, you can focus on what matters most: delivering an exceptional (and uninterrupted) customer experience.
Would you like to know more? Our experts are at your service to help you strengthen your operational resilience.
