CUSTOMER SERVICE
Contact center solution to improve customer satisfaction and agent efficiency
Your customers demand a fast, seamless and personalized experience. With Odigo, centralize all your interactions in an intelligent omnichannel platform that frees your agents from repetitive tasks and maximizes satisfaction at every touchpoint.
our offer
A CCaaS platform for your customer service performance
Omnichannel: every customer request processed without error, across all channels
A smooth, consistent customer experience, whatever the channel (voice, chat, email, SMS/RCS, social networks). Never again a customer frustrated by a lost or misdirected request.
AI and automation: instant answers, agents freed up for complex cases
Speed and precision in every interaction. Conversational AI and generative AI automate the processing of repetitive tasks and provide agents with intelligent suggestions to speed up request management.
Intelligent routing and integration: each request is routed to the most qualified agent available
Faster resolution and premium customer experience. Each request is automatically routed to the right agent at the right time, with CRM and API integration for a consistent, enriched customer journey. A callback proposal can be automated, with choice of timing.
Agentic AI: autonomous AI that acts for you
Up to 14% of customer interactions without human intervention. Agentic AI goes further than traditional bots: it understands context, makes simple decisions and executes actions in interaction with your information systems (e.g. order tracking, password reset, automatic qualification).
Measurable results and tangible benefits for your customer service
benefits
Odigo ensures customer satisfaction at every point of contact
- Enhanced customer experience: omnichannel + AI for instant answers 24/7
- Operational efficiency: agents focus on complex cases
- Increase in the First Contact Resolution (FCR) rate
- Reduce operational costs related to claims processing
- Consolidated data to monitor team performance
testimonials
Our customers say it best
Odigo gives us perspectives we didn’t have before, and has simplified our interaction management.
CRM integration and omnichannelity are two key advantages for our teams with Odigo.
Odigo gives us perspectives we didn’t have before, and has simplified our interaction management.
Our strengths
Why choose Odigo?
Thanks to a unified, AI-driven interface, every customer interaction becomes fluid, fast and personalized, while freeing your agents from repetitive tasks.
- 350 key accounts in 100+ countries use Odigo CCaaS
- 3+ billion interactions managed per year across all channels
- Secure, ISO & RGPD-compliant cloud
- Recognized by analysts Gartner, IDC, Frost & Sullivan, Forrester
FAQ
Do you have any questions?
How can you improve customer satisfaction in an omnichannel contact center?
Improving customer satisfaction is based on :
- Centralized channels (voice, e-mail, chat, messaging)
- A unified view of customer history
- Intelligent routing to the right advisor
- Fewer repeat offences
A unified CCaaS platform avoids fragmentation and ensures continuity of experience across all touchpoints.
How can we improve First Contact Resolution (FCR)?
The RCF increases when :
- Requests are automatically qualified
- Advisors have access to a consolidated history
- Routing is based on skills
- AI assists agents in real time
The aim is to direct the customer to the right contact person from the very first interaction.
Ready to transform your customer relationships?
Find out how Odigo can adapt to your business challenges and organization.