IT & Architecture
Modernize your contact center with a secure cloud platform
Odigo offers an open, cloud-native and sovereign CCaaS platform, designed to integrate with your architecture and make your IT a strategic partner for growth. It’s the promise of uncompromising innovation.
OUR OFFER
The sovereign CCaaS platform for controlled modernization
Interoperability and API-First architecture
Odigo is an open platform, with a rich catalog of APIs and native connectors for leading environments (Salesforce, Microsoft, etc.).
For you, seamless integration that eliminates costly custom development. You guarantee data consistency (Single Source of Truth) and break down application silos, a source of complexity and maintenance costs.
Sovereignty and compliance
Odigo ensures that your data is hosted and processed exclusively in Europe. Our platform is ISO 27001 certified and meets the most stringent requirements.
This means drastically reduced legal and financial risk. Simplified audits and a company-wide guarantee that your customers’ data is protected. A major competitive advantage.
Streamlining and reducing TCO
Odigo is a unified platform that replaces the mosaic of legacy tools (PBX, ACD, chat solutions, voice servers…). You move from heterogeneous infrastructure management (CAPEX) to a predictable, controlled cloud service model (OPEX).
The benefits for you a direct and measurable reduction in your total cost of ownership (maintenance, licenses, internal resources). You simplify your application portfolio and free up resources for higher value-added projects.
High availability and scalability
Odigo ensures SLA-defined quality of service and availability of over 99.95%. The platform absorbs peak loads elastically, without any manual intervention by your teams.
For you, guaranteed business continuity for a critical corporate function. You can offer your business the performance it expects, while optimizing your infrastructure costs.
Already adopted by demanding companies worldwide
Benefits
A secure cloud platform that integrates with your information system
- Easily integrate customer relations into your information system: thanks to APIs and connectors, Odigo connects to existing CRM, business applications and tools.
- Reduce technical complexity and maintenance: The CCaaS cloud model reduces the need for local infrastructure management and makes it easier to upgrade the platform.
- Guarantee security and compliance: the platform complies with the security standards and regulatory requirements of major organizations.
- Scale your platform easily: Cloud architecture lets you adapt capacity and functionality to your business needs
Testimonials
Our customers say it best
Odigo gives us perspectives we didn’t have before, and has simplified our interaction management.
CRM integration and omnichannelity are two key advantages for our teams with Odigo.
Odigo gives us perspectives we didn’t have before, and has simplified our interaction management.
what sets us apart
Why choose Odigo?
Thanks to a unified, AI-driven interface, every customer interaction becomes fluid, fast and personalized, while freeing your agents from repetitive tasks.
- 350 key accounts in 100+ countries use Odigo CCaaS
- 3+ billion interactions managed per year across all channels
- Secure, ISO & GDPR-compliant cloud
- Recognized by analysts Gartner, IDC, Frost & Sullivan, Forrester
FAQ
Do you have any questions?
How complex is it to integrate Odigo with our existing IS ecosystem (CRM, ERP, business tools)?
Odigo is an API-first platform, which means that integration is at the heart of our design. We offer a rich suite of RESTful APIs, as well as numerous native connectors with market-leading solutions (Salesforce, Microsoft Dynamics, ServiceNow…). Our solution architects work with your teams to ensure seamless integration and bi-directional data synchronization, minimizing development effort and complexity.
What support do you offer my technical teams during and after deployment?
ur approach is that of a genuine technical partnership. Right from the design phase, our solution architects work closely with your teams. During deployment, you benefit from dedicated technical support. Post-deployment, our Customer Success teams and level 2/3 technical support are available to ensure the ongoing performance of the platform and to accompany you in the evolution of your courses.
How do you integrate a CCaaS solution into an existing IT architecture?
A modern CCaaS platform is based on : Open APIs – CRM connectors – Scalable cloud architecture. Integration does not require a complete overhaul of the existing system.
Ready to transform your customer relationships?
Find out how Odigo can adapt to your business challenges and organization.