MARKETING DEPARTMENT
Turn the voice of your customers into insights for your outbound campaigns and your reputation
Your customers talk about their needs, expectations and frustrations at every interaction. Odigo harnesses these conversations, whether they come from calls, chats, emails or social networks, to provide you with actionable marketing intelligence, optimize your outbound campaigns and protect your brand reputation.
our offer
Analysis, campaigns and insights: everything marketing teams need
Voice of the Customer (VoC) analysis
Odigo automatically analyzes all customer interactions (calls, chats, emails and messages) to detect trends, needs, frustrations and purchase intentions.
Marketing teams turn real conversations into actionable insights to segment audiences, personalize campaigns and anticipate customer expectations.
E-reputation monitoring
Speed and precision in every interaction. Conversational AI and generative AI automate the processing of repetitive tasks and provide agents with intelligent suggestions to speed up request management.
Omnichannel outbound campaigns
Create, deploy and manage your marketing campaigns via outbound calls, SMS, RCS, etc. from a single platform.
Your campaigns become more targeted and relevant, reaching your audiences at the right time with contextualized messages, increasing conversions and reducing wasted effort.
CRM integration
Our CCaaS platform integrates with CRM (Sales force, Microsoft, etc.)
Your campaigns and customer journeys are driven by real, consolidated data, enabling faster, more relevant decisions and greater return on marketing investment.
Already adopted by demanding companies worldwide
benefits
Understand your customers, optimize your campaigns, protect your brand
- Marketing decisions based on real data thanks to interaction analysis.
- More targeted and effective campaigns
- Proactive e-reputation monitoring
- Optimizing marketing ROI
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Our customers say it best
Odigo gives us perspectives we didn’t have before, and has simplified our interaction management.
CRM integration and omnichannelity are two key advantages for our teams with Odigo.
Odigo gives us perspectives we didn’t have before, and has simplified our interaction management.
what sets us apart
Why choose Odigo?
Thanks to a unified, AI-driven interface, every customer interaction becomes fluid, fast and personalized, while freeing your agents from repetitive tasks.
- 350 key accounts in 100+ countries use Odigo CCaaS
- 3+ billion interactions managed per year across all channels
- Secure, ISO & RGPD-compliant cloud
- Recognized by analysts Gartner, IDC, Frost & Sullivan, Forrester
FAQ
Do you have any questions?
How does Odigo help monitor e-reputation?
The platform centralizes all mentions of your brand on social networks, messaging systems and other digital channels. It quickly identifies positive and negative signals, enabling you to act proactively to protect your brand image.
Can Odigo help me improve my outbound campaigns?
Absolutely. With data analyzed in real time, you can accurately segment your audiences and deliver relevant messages via calls, SMS, RCS, email to maximize conversion and reduce wasted effort.
Does the platform comply with security and confidentiality rules?
Yes. Odigo is ISO and RGPD compliant, ensuring that all customer data is secure and used responsibly.
Ready to transform your customer relationships?
Find out how Odigo can adapt to your business challenges and organization.