Frost & Sullivan | Frost Radar EU CCaaS 2021

Odigo is a leader in the growth category on the Frost Radar™: European Contact Center as a Service Market, 2021

A Frost & Sullivan analyst report

Odigo ranks among the top performers in the Frost Radar™: European Contact Centre as a Service Market, 2021 report, leading the growth sector. Among the top 20 European enterprise cloud contact centre providers analysed by Frost & Sullivan, Odigo is positioned in 1st place for growth and also as one of the top European providers for innovation.

For a more in-depth look at why and how Odigo is a leader in the European CCaaS market, please download the report.

Odigo’s recognition is based on Frost and Sullivan’s analysis of our strengths:

Openness: Flexibility to integrate with leading AI technology
Scalability: Optimally designed for large contact centres
Robust: Capable of handling large call volumes with one of the best-automated routing systems on the market
Innovation: Continuously adding new capabilities to enhance agents’ experience
Human ethos: Highly driven to deliver solutions that support customer’s needs