Unpacking the Virtual Think Tank
A Frost & Sullivan article
Frost & Sullivan recently partnered with Odigo to gather UK-based thought leaders from the finance, telecommunications, and nutrition industries to discuss customers’ digital expectations in 2022 and beyond.
The session yielded insights that spanned across industries:
- Digital channels enable satisfying customer journeys.
- Voice will remain a significant channel far into the future.
- Knowing your customer will help define the optimal digital channel mix.
- AI is effective when it is applied to prioritise and personalise the customer experience.
Get all the insights in the thought-provoking article here.
