OUR TRAININGS

Dedicated training for contact centers to help them get to grips with the Odigo solution

Odigo University is our Qualiopi-certified center of excellence, dedicated to mastering the Odigo solution. Our certifying training programs, designed by customer relationship experts, ensure rapid and complete adoption of the platform, accelerating your return on investment and your staff’s productivity.

For whom?

For advisors, supervisors and solution administrators
who want to exploit the full potential of the Odigo solution.
In-class or online

OUR training programs

A flexible training offer to suit all profiles

Train the trainer

To train your internal referents, who can then effectively disseminate best practices to your teams

Customized training

Customized support integrating the strategic dimension, change management and co-construction of supports

Standard training

An exploration of Odigo’s functionalities, ideal for a rapid ramp-up of skills

Blended learning

followed by a Q&A session

OUR APPROACH

A structured approach to guarantee efficiency and adoption

Our training courses benefit from a proven, three-phase methodological approach. This organization guarantees the relevance of materials and content, their appropriation by learners, and long-term follow-up.

Upstream: the scoping workshop

A preparatory workshop is organized with the customer. It enables us to define requirements, understand the user context and identify the profiles to be trained (agents, supervisors, administrators, etc.).

During: contextualized training

Content is adapted to the customer’s language and use cases. Each session is led by an expert trainer who adapts his posture to the profiles present.

Afterwards: monitoring for continuous improvement

Our continuous improvement approach is based on your feedback. Each training course is evaluated by satisfaction surveys and complemented by proactive follow-up, enabling us to constantly refine our modules and guarantee successful application of skills in the field.