ODIGO CxAAS
CXaaS: Extend your CCaaS across the enterprise and turn customer experience into a growth driver
Odigo CxaaS is a unique extended contact center offering that goes beyond standard CCaaS.
Thanks to an Extended Contact Center approach, Outreach 360 and Insights Voix du Customer,
Odigo enables organizations to mobilize their entire workforce to serveto relation customerst,
their data and interactions to create large-scale value.
For whom?
For companies that want to offer
an omnichannel customer experience ,
fluid and complete, throughout the company.
From 5,000 to +50,000 users
Our approach
The customer experience doesn't stop
at customer service.
Your customers interact with your brand at every point of contact: customer service, marketing, sales, back office.
Outgoing” is changing its nature. Yesterday, it was synonymous with solicitation; tomorrow, it will be synonymous with consideration.
Successful brands don’t just respond: they anticipate needs and prevent irritants,
accompany customers even before they make a request.
This new generation of outbound is based on three pillars: data, to understand; AI, to predict; and people, to give meaning.
It’s in this convergence that CXaaS comes into its own: a proactive, fluid and orchestrated enterprise-wide experience,
where every interaction becomes an opportunity for positive engagement.
3 immediate benefits:
Thanks to an intelligent, multi-channel approach, your company can take full advantage of its contact center to drive growth, improve the customer experience and maximize campaign effectiveness.
- Immediate ROI: leverage your existing CCaaS investments, mobilize your staff outside the contact center
- Integrated AI: automate, measure and personalize every interaction
- Measurable growth: improve customer satisfaction, sales and loyalty
FUNCTIONALITIES
A solution designed to turn every customer interaction into a business opportunity.
Extended Contact Center
Extend your contact center to all business lines. Make it easy to roll out CX to all departments, and turn every interaction into an opportunity.
The result? More involved employees, more qualitative interactions.
Outreach 360
Turn your contact center into an engine for growth.
With proactive, omnichannel orchestration combining voice, digital, AI and automation, turn every interaction into a sales opportunity.
Manage your multi-channel outbound campaigns from a single, intuitive platform, optimize your prospecting and marketing campaigns, and boost your revenues with an integrated, high-performance approach.
Data Insights
Monitor your brand’s reputation by tracking both customer feedback and the media.
Concrete results for our customers using the Odigo CXaaS solution
CUSTOMER TESTIMONIALS
They're already improving their customers' experience with Odigo
Odigo news
Ready to transform your customer relationships?
Find out how Odigo can adapt to your business challenges and organization.
FAQ
Do you have any questions?
What is CXaaS?
CXaaS (Customer Experience as a Service) extends CCaaS to the entire enterprise. Every employee, whatever their role, can manage, measure and enrich the customer experience thanks to a unified, AI-driven platform.
What's the difference between CXaaS and CCaaS?
CCaaS focuses on the contact center. CXaaS serves all business lines: marketing, sales, support, management, to create a single, consistent customer experience across all channels.
What are the concrete benefits?
– Reduced operating costs
– Sales growth
– Enhanced customer satisfaction and loyalty
– Data-driven strategic decisions
Is it compatible with my current CCaaS?
What about security / GDPR?
GDPR and ISO 27001 compliant. Data is hosted in Europe, secured and tracked from end to end.
Who is the solution for?
CIOs, CMOs, CDOs, CROs and CXOs who want to turn CX into a sustainable growth driver.