Microsoft Teams connector

  • Telecoms
  • Integración por Odigo

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Odigo integration with MS Teams enables contact centers’ agents to access a collaborative platform that centralises and fluidifies the exchanges of work teams with real-time conversations. The two integrations of Odigo and MS Teams lead to better CX with a seamless connector.

Beneficios

  • Save money with no other license needed apart from Office.
  • Improve CX with real-time answers
  • Improve agent experience with Teams integration
  • Save time and agents’ habits
  • Benefit from Odigo's CcaaS expertise
  • Manage phone interactions in a single interface

Características

Full native integration

Seamless integration of Teams for Agents, single interface for managing interactions, merging agent & administrative telephony.

Softphone

Teams’ softphone is also natively installed on the agent workstations, identical user experience for call management.

Activity notification

Data collection of use to monitor precisely agents activity.

Wide-range of capabilities

Agent features: Inbound/outbound calls, SMS, Propose a callback, Record a call, Manage a call.

Medios de comunicación

Odigo voice controls accessible from Teams

You agents get access to Odigo voice features from a Teams front end.

Transfer a call from Teams

All Odigo transfer features are accessible from Teams

Recursos

Odigo Connectors Brochure

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