Odigo CCAAS Essential
Improve contact center efficiency and customer satisfaction
Odigo CCaaS Essential is a European cloud platform that unifies corporate communications and customer relations in a secure omnichannel architecture. Thanks to AI and collaborative tools, your teams respond faster, while your customers benefit from seamless service.
For whom?
For companies looking to
improve efficiency and customer relations.
From 5 to 500 consultants.
FUNCTIONALITIES
An omnichannel platform for efficient customer service management
Our software centralizes all communication channels (voice, email, chat, social networks, SMS…). From a single point on your information system, in a single application, you can manage all the communication media available to your customers, throughout their entire journey.
- 360° view of customer interactions: Access the history of exchanges across all channels to offer more relevant, contextualized responses.
- Real-time monitoring: Track activity, performance and service quality to quickly adjust your teams and priorities.
- Seamless customer experience across all channels: guarantee continuity of exchanges and consistent response quality whatever the channel used.
- Continuous performance improvement: Analyze interactions and identify areas for optimization to sustainably improve service quality.
for all players
Simplify the customer and agent experience
For customers :
– 24/7 service
– fast, personalized interactions
– reduced waiting times.
For teams :
– an intuitive interface
– simplified tasks: suggested answers & interaction analysis thanks to AI
For the company :
– controlled IT and operational costs (billing based on peak number of simultaneous connections)
– enhanced customer and employee satisfaction
– enhanced brand image.
Concrete results for customers using Odigo's Essential solution
CUSTOMER TESTIMONIALS
They're already improving their customers' experience with Odigo
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FAQ
Do you have any questions?
Why is your sovereign cloud solution the best guarantee of RGPD compliance?
Our sovereign cloud solution hosts your data exclusively in Europe, protecting it from extraterritorial laws. This guarantees you total control over the security and confidentiality of your information. You’re thus assured of strict, long-term compliance with the RGPD.
How does the Odigo platform unify all channels for a complete customer view?
Odigo centralizes all customer interactions (voice, e-mail, chat, social messaging) on a single interface. This gives your advisors a 360° view of each customer’s history. This enables them to offer a fast, personalized and seamless response, whatever the contact channel.
How long does deployment take?
Odigo Essential can be deployed very quickly, in around 6 weeks.
How does Essential integrate with our existing CRM?
Integration with your CRM is simplified thanks to native connectors designed for the market’s leading software. This ensures smooth implementation and rapid adoption by your teams.