Accelerate your growth with our partner ecosystem
Our ecosystem of technology partners and strategic resellers/integrators strengthens our ability to offer innovative solutions tailored to our customers’ needs.
THEY TRUST US
Technology partners
Odigo’s CCaaS solution enables seamless integration with many business processes, such as Customer Relationship Management (CRM) or Workforce Engagement Management (WEM) software. This software can be integrated directly with an Odigo console to provide advisors with relevant information, or with an Odigo connector to make use of our voice channels and routing capabilities. In addition, Odigo offers external data integration via dynamic widgets to enrich customer journeys and enhance the overall advisor experience. Beyond these integrations, Odigo works with STT/TTS providers and AI market leaders to strengthen its natural language processing (NLP) capabilities.
Google Cloud
The integration of Google Cloud’s unrivalled resources helps Odigo deliver AI solutions to contact centers and offer customers more personalized experiences than ever before.
Salesforce
Odigo strengthens customer relationships with Salesforce’s Customer Relationship Management (CRM) software. Customer loyalty is based on the added value that relationships can bring.
Verint
Odigo and Verint offer state-of-the-art solutions for supervising and mobilizing advisors, as well as providing customers with personalized assistance and support.
Pega
It’s the little things that can make a big difference. Pega’s Customer Relationship Management (CRM) solutions, combined with Odigo’s call routing solutions, result in engaged customers and confident contact center advisors.
AWS
Amazon Web Services provides Odigo with the tools to focus its resources and efforts on continuously improving the customer and agent experience. For a cloud-based contact center, flexibility isn’t just a possibility, it’s a reliable process.
As a partner of Google Cloud with Contact Center AI, Odigo has access to resources and enhancements from a global AI expert. Optimize your contact center services with conversational AI
Reseller & integrator partners
Odigo develops strong partnerships with retailers who share the same passion and aim for continuous improvement of the customer experience across all channels.
– We work with leading contact center reseller/integrator partners.
– Our partners develop customized versions of Odigo solutions.
– Additional tips to help you deliver an exceptional customer experience.
Ready to transform your customer relationships?
Find out how Odigo can adapt to your business challenges and organization.