Privacy policy

Welcome to odigo.com/!

The protection of Personal Data is a major concern for OdigoTM, which has long made this issue a priority. As a result, the transparency of the Personal Data we collect from you is one of our main commitments.

In this respect, this Policy aims to provide you with all relevant information regarding the processing of Personal Data that may be collected on this site and all associated services such as connect.odigo.com, odigo.com/ (hereinafter “the Site”).

Odigo (hereinafter “we”, “us”, “our” or “Odigo”) is an international organization with subsidiaries in various countries:

  • Odigo SAS (located in France)
  • Prosodie Iberica (located in Spain)
  • Odigo CX Solutions LTD (located in the UK)
  • Odigo Deutschland GmbH (located in Germany)
  • Odigo Nederland B.V (located in the Netherlands)
  • Odigo Belgium (located in Belgium)

Each Odigo entity, as joint data controller, may collect and process some of your personal data when you visit the Site.

All terms, used in this privacy policy, in connection with data protection take the definition given to them by Article 4 of the General Data Protection Regulation (Regulation (EU) 2016/679 “GDPR”).

Processing your personal data

Our site allows you to contact us via the “Contact us” form. The personal data we collect via this form will be used to answer your questions or requests for information. This processing is based on our legitimate interest in developing or maintaining a professional relationship with you.

If you choose to fill in the registration form for an event, your personal data will be processed in order to manage your registration and participation in the event concerned. This processing is based on our legitimate interest in offering our prospects and/or customers the opportunity to take part in these events.

If you authorize us to send you marketing and/or informational emails about Odigo news and new features and other personalized content, we will use your personal data to send you marketing emails and other personalized content about OdigoTM. This processing is based on your consent.

If you have a contractual relationship with OdigoTM, we may process your personal data for :

  • allow you to authenticate yourself to access certain restricted areas of our Site
  • organize customer satisfaction surveys, or focus groups to which you can contribute.
  • manage your participation in online events

This processing is based on our contractual relationship.

If you click on the “View our vacancies” link and decide to apply for one or more positions, OdigoTM will process your Personal Data solely for the purpose of evaluating your application. This processing is based on your consent to send us your application.

Our website allows you to contact us via the “Contact us” form (in https://connect.odigo.com) to be put in touch with our technological partners and via the “Join Odigo Connect” form to exchange ideas with a view to a partnership with Odigo. This procedure is based on our legitimate interest in managing your request.

OdigoTM compiles aggregated statistics on the use of the Site. Please refer to our Cookie Policy.

Finally, OdigoTM also collects log information for the purposes of maintenance, security and improvement of the Site. This processing is based on our legal obligations.

Type of personal data collected via the website

Information collected about you via the “Contact us” form: via the form and depending on the Personal Data you agree to communicate to us, we may collect your first name, last name, company name, country, e-mail address, telephone number, sector of activity, and the content of your request in the “comments” field. In this “comments” field, you may provide us with other personal information. In any case, this Data will only be processed for the purpose of managing your request and providing you with the best possible response.

Information collected about you when you opt-in to receive information about OdigoTM news and new features and other personalized content: email address, first name, last name, company name, country, business sector.

Information collected about you when you maintain a contractual relationship with OdigoTM: via the form and depending on the Personal Data you agree to communicate to us, we may collect your first name, last name, company name, country, e-mail address, telephone number. We may also collect your company’s sector of activity.

Information collected about you when you use the “Contact us” and “Join Odigo Connect” forms in Odigo connect: through the form and depending on the personal data you choose to communicate to us, we may collect your first name, last name, email address, company name, country, telephone number and the subject of your request in “solution name”.

Finally, OdigoTM may collect information about you through the use of Cookies. To learn more about our use of cookies, please read our Cookie Policy here.

How long do we keep your data?

If you are a customer, we keep your personal data for the duration of our contractual and/or commercial relationship.

If you are a prospect without a contractual and/or commercial relationship, we will retain your personal data for a maximum of three (3) years following your last contact with our services, unless you withdraw your consent or object to such retention.

If you are a candidate and are not recruited, please note that we will delete the information you have sent us within a maximum period of two (2) years after the information concerned has been shared, unless you object to this retention.

Finally, the log information we may collect for the purposes of maintenance, security and improvement mentioned above will be kept for a maximum of one (1) year after its initial collection, in accordance with French decree no. 2011-219 of February 25, 2011.

Recipients of your personal data

1. Recipients of your personal data at OdigoTM

Generally speaking, your Personal Data is only accessible by authorized OdigoTM employees who have a strict need to access it.

With regard to the processing of your Personal Data transmitted via our contact form, only employees of the marketing departments or sales managers in charge of your sector of activity are authorized to access it.

With regard to the processing of your Personal Data transmitted in the context of recruitment, only Human Resources teams will be authorized to access it.

2. With other group entities

Otherwise, the Standard Contractual Clauses published by the European Commission will be signed between the two entities.

3. External suppliers

We also use third-party suppliers and partners with whom we may share your personal data in the context of the above-mentioned activities, with the exception of marketing activities. When we use third parties, we systematically ensure that they guarantee a sufficient level of security when processing the personal data we provide to them. Where these third parties are based outside the European Union, we ensure that we adhere to the Standard Contractual Clauses published by the European Commission. To obtain a copy of these European Model Clauses, please contact us at dpo@odigo.com.

In the European Economic Area, the following entities may have access to your personal data:

  • Atelier XIV, located in Poland, is in charge of website maintenance and marketing campaign management.
  • LiveE may process personal data in connection with the organization of events on behalf of Odigo.

Outside the European Economic Area, the following entities may have access to your personal data:

  • WPVIP Inc (Automaticc Inc) is in charge of hosting the website. The servers are located outside the European Union. Standard Contractual Clauses have been signed to secure the transfer of personal data.
  • LogMeIn manages the organization of online webinars and may collect personal data on behalf of Odigo. A data processing agreement has been signed with Odigo, as well as standard contractual clauses to protect transfers of personal data to the United States.
  • Event Brite is in charge of organizing events and may collect personal data on behalf of Odigo. A data processing agreement has been signed with Odigo, as well as Standard Contractual Clauses to secure transfers of personal data to the United States.

4. Judicial, public and/or government authorities

We may also be required by laws, court orders and/or requests from public and governmental authorities inside or outside your country of residence to disclose your personal data. We may also disclose your personal data if we determine that, for reasons of national security, public importance or law enforcement, disclosure is necessary or appropriate.

We may also disclose Personal Data if we determine in good faith that disclosure is reasonably necessary to protect our rights using available legal remedies, enforce our terms and conditions, investigate possible fraud, or protect our operations or users.

Business restructuring

Like many organizations, OdigoTM may restructure its operations around the world at any time, either through the purchase of new businesses or the sale or merger of existing businesses. These actions may lead us to communicate Personal Data to potential or existing customers, or to receive Personal Data from potential sellers. For these types of transactions, we systematically ensure that the confidentiality of the Personal Data disclosed is protected.

Your rights

In accordance with applicable Data protection legislation, and in particular the RGPD, you have several rights concerning the use of your personal data. These rights are as follows:

Right of access: You may obtain, free of charge, written communication or a copy of your personal data collected and processed by Odigo™. However, Odigo™ may charge a reasonable fee based on administrative costs for any additional copies requested by the user. Where you submit this request electronically, the information will be provided in a commonly used electronic form, unless you request otherwise.

Unless one of the GDPR exceptions applies, you will receive a copy of your personal data no later than one month after Odigo™ receives the request.

Odigo™ may be authorized to extend this period by two months, “taking into account the complexity and number of requests”, provided that the person concerned is informed within one month of Odigo™ receiving the request.

Correction of personal information – Odigo™ ensures that the personal information in its possession is accurate, up-to-date and complete. If you believe that the personal information Odigo™ holds about you is incorrect, inaccurate, incomplete or out of date, you may request a review or correction of that information, free of charge and no later than one month.

Right to withdraw your consent – If you have given your consent to the processing of your data (for example, for marketing purposes), you have the right to withdraw this consent at any time.

Right to object to the processing of your personal data – You have the right to object to the processing of your personal data, including profiling, for reasons related to your particular situation, as provided for in data protection laws.

Right to erasure (“right to be forgotten”) – You may request the erasure of your personal data without undue delay where one of the following grounds applies:

  • Personal data are no longer necessary for the purposes for which they were collected or otherwise processed;
  • You have withdrawn your consent on which the processing was based and there are no other legal grounds for the processing;
  • You have objected to the processing and there are no overriding legitimate grounds for the processing, and/or you are exercising your right to object to the processing of your personal data for direct marketing purposes (including profiling);
  • Personal data have been processed unlawfully;
  • Personal data must be erased to comply with a legal obligation under Union or Member State law to which the data controller is subject;
  • The personal data was collected as part of an information society services offering targeting children.

The right to erasure does not apply where processing is necessary:

  • For the exercise of the right to freedom of expression and information ;
  • To comply with a legal obligation requiring processing under Union or Member State law to which the controller is subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
  • For reasons of public interest in the field of public health;
  • For archiving purposes in the public interest, for scientific or historical research purposes or for statistical purposes insofar as the right to erasure is likely to render impossible or seriously compromise the achievement of the purposes of such processing;
  • To establish, exercise or defend legal rights.

Right to rectify your data Odigo takes the necessary steps to ensure that your Data is accurate, up-to-date and complete. If you believe that any Data held about you by Capgemini is out of date or incomplete, you may request that it be revised or corrected.

Right to restrict the processing of your data You have the right to obtain from us a restriction of the processing in certain cases listed below:

  • The accuracy of personal data is disputed by the data subject, for a period allowing Odigo™ to verify the accuracy of the personal data ;
  • The processing is unlawful and the data subject objects to the erasure of the Personal Data and requests instead that their use be restricted;
  • Odigo™ no longer needs the personal data for the purposes of processing, but they are required by the data subject for the establishment, exercise or defense of legal claims ;
  • The data subject has objected to the processing pending verification of whether Odigo™’s legitimate grounds override those of the data subject.

Odigo™ will inform the user when the processing restriction is lifted.

Right to portability You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, where processing is based on your consent or on a contract. You also have the right to ask us to transfer it to another data controller of your choice.

If you wish to exercise any of these rights, please contact our Data Protection Officer France by sending an email to the following address: dpo@odigo.com

To exercise your rights, we need to verify your identity. In principle, this can be done “by any means”. It is therefore not necessary to enclose a photocopy of an identity document when exercising a right, as long as the person’s identity is sufficiently established.

However, if the data controller has “reasonable doubt” as to the identity of the applicant, he may ask you to attach any other document proving your identity, such as, if necessary, a photocopy of your identity card. This request for additional information will be made without undue delay and, at the latest, within one month of the request being made by the user.

If you have any unresolved concerns, you also have the right to lodge a complaint with the relevant data protection authority.

Data security and integrity

Odigo has implemented various technical and organizational security measures to ensure an adequate level of security and to protect your data against loss, unauthorized access, modification or destruction.

However, due to the open and unsecured nature of the Internet, Odigo cannot be held responsible for the security of personal data transmissions over the Internet.

In the event that personal data under Odigo™’s responsibility is compromised, Odigo™ will act promptly to identify the cause of the breach and take appropriate remedial action.

Subject to its legal obligations and the risks generated by this security flaw, Odigo™ will notify the CNIL and/or the persons concerned by this incident.

Third-party websites

OdigoTM websites may contain links to third party websites. OdigoTM makes no warranties or representations about these third-party websites. The owners and operators of such third party websites may collect, use or transfer your data in a manner different from that stated by OdigoTM. When you decide to click on a link that takes you to a third-party website, we advise you to inform yourself about the privacy and security measures of these third-party websites.

Claims and complaints

If you have any comments or questions regarding any of the practices described in this Policy, you may contact Odigo™ directly (see the “Contact” section below).

If you have any unresolved concerns, you also have the right to lodge a complaint with the relevant supervisory authority.

In addition, the user may lodge a complaint with the competent national courts.

Contact

If you have any questions and/or complaints about this policy, you can contact the data controller at the following e-mail address: dpo@odigo.com.

Notification of changes to this policy

This Policy was last updated on December 8, 2022. We may change this Policy periodically to keep pace with new technologies, industry practices and regulatory requirements, among other reasons. We expect most of these changes to be minor. When we need to make significant changes to our Privacy Policy, we will post a prominent notice on the home page of the website before the change takes effect.

In any case, we advise you to take a look at this privacy policy from time to time.