Webcoach is a contact center cloud quality monitoring solution for coaching and training of your agents. It allows users to evaluate Odigo recordings and other interactions based on customizable...
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Workforce, Schedules and Time Management: your collaborative and smart tool (Re)Organize the life of the company around optimized daily schedules offering the best balance between employee engagement and customer...
Sphinx iQ 3 is the leading solution for the collection, quantitative and qualitative analysis of your data and data visualization in order to maximize the benefits of your research...
SightCall is an enterprise-grade video cloud platform helping service leaders improve outcomes without deploying unnecessary support to the field. We blend the digital and physical worlds into a real-time...
Designed to streamline outbound campaigns, Noetica's predictive dialler delivers high performance, self pacing, AI powered technology which ensures that agents' talk time is doubled on average when compared to...
Gatekeeper helps companies improve experiences, lower operational costs, mitigate fraud losses, and protect the brand through secure, seamless biometric authentication and intelligent, proactive fraud detection. With over 600 million...
A low code/no code solution for the mapping of business processes that accompany a customer interaction from start to finish guiding the agent flexibly to the best and most...
DialOnce orchestrates contact journeys (from voice or digital) in order to solve your customers' needs by orienting them to the best channel.
Feedback is a French SaaS solution for managing and analyzing the voice of the customer. It gathers customer feedback (surveys and online review) and analyzes the whole customer journey...