Acceo
- Channels
- Integration by partner
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With Acceo, ensure full accessibility to your services for Deaf, hard-of-hearing and non-French-speaking hearing customers, by phone, via video-call or on-site. A smooth, barrier-free communication experience, whatever the context.
Benefits
- Legal compliance : Easily meet your accessibility obligations in accordance with current regulations.
- High-quality service : Smooth, professional communication supported by our experienced interpreters and transcribers.
- Immediate availability : Acceo is available at any time during business hours, regardless of call duration or meeting context.
- 24/7 availability service : Outside Acceo operator hours, automatic speech recognition ensures uninterrupted service.
- Unlimited usage : No limitation in communication duration or type.
- Confidentiality & security guaranteed : Professional confidentiality, secure communication, no data stored.
Features
Phonecall communication
Make your phone numbers and locations accessible to Deaf or hard-of-hearing users. Personalized access link, integration on your website and listing in the Acceo directory.
On-site & video-call exchange
Welcome Deaf or hard-of-hearing customers without barriers. Direct communication enabled by our live interpretation and instant transcription services.
4 communication modes for Deaf
Live French/LSF (French Sign Language) interpretation, Live Speech Transcription (TIP), Cued speech, and continuous automatic speech recognition.
Multilingual video interpreter
Assist non-French-speaking hearing customers in video calls or oface to face exchange thanks to our certified foreign-language interpreters. Over 150 languages available. Direct, fluid and barrier-free communication.
Platform pickup rate
95% of calls are answered in under 30 seconds. Acceo provides a reliable and consistent service.
Media
Testimony : SUEZ EAU FRANCE
For the past 20 years, SUEZ Eau France has been committed to ensuring accessibility for its customers. Their continuous search for innovative solutions to improve the customer journey’s accessibility led them, 10 years ago, to begin collaborating with Acceo.