COMPLIANCE, SECURITY & CLOUD
Enhance customer experience while ensuring security and compliance with the Odigo CCaaS cloud platform
Modernize your contact center with Odigo™, the secure CCaaS cloud platform that combines performance, security and compliance. Thanks to a reliable, scalable cloud infrastructure, you can protect your customer data, guarantee service continuity and improve the customer experience, while reducing your IT costs.
For WHO?
A CCaaS cloud platform designed for demanding businesses
Migrating to the cloud with Odigo™ enables you to meet the most demanding operational and regulatory needs while optimizing your customer experience.
Enhanced security :
Your data and interactions are protected by advanced encryption, authentication and access segmentation mechanisms.
Regulatory compliance :
Odigo™ complies with international standards ISO 27001, ISO 9001, PCI DSS, HDS and RGPD to ensure your contact center is compliant.
Service continuity :
Our cloud infrastructure ensures high availability and maximum resilience, even during peak periods or incidents.
PROFITS
What the Odigo CCaaS cloud platform can do for you
Scalable, flexible infrastructure
Instantly adapt your contact center resources to interaction volumes.
The Odigo™ cloud CCaaS platform allows you to absorb peaks in activity without compromising quality of service.
Enhanced data security
Protect customer data and interactions with advanced encryption, authentication and access segmentation mechanisms.
Guaranteed regulatory compliance
When you choose Odigo™, you benefit from a secure, compliant cloud contact center solution capable of supporting the most demanding organizations in protecting data and managing customer interactions.
Automatic updates
Benefit from our capacity for continuous innovation, with new features available on our OdigoTM contact center software twice a year, which you can preview via your dedicated sandbox.
Secure remote working
Give your advisors access to contact center tools wherever they are, while guaranteeing access and data security.
Pay-as-you-go
Optimize infrastructure costs with a flexible, usage-based cloud model.
DIFFERENTIATORS
The CcaaS solution that makes all the difference
Sovereign cloud and European hosting
Secure your sensitive data with a cloud located in Europe.
Customer data is stored and processed in European infrastructures, compliant with European security standards and the RGPD, while benefiting from the agility and flexibility of Odigo™ Cloud.
Certification and compliance
Odigo™ complies with international data security, quality and compliance standards, with recognized certifications such as ISO 27001, ISO 9001, PCI DSS and HDS, while meeting the data protection requirements of the RGPD.
International coverage
Benefit from reliable global connectivity thanks to the Odigo™ telecom infrastructure.
Connected to the networks of over 100 operators worldwide, our infrastructure ensures high availability, performance and continuity of service, wherever your customers are.
Easy integration and performance
Connect your business tools and optimize your operations.
Odigo™ offers CRM connectors, open APIs and seamless integration with your existing systems. Cloud architecture guarantees resilience, scalability and availability, even during peak periods.
SECURITY
Put your trust in a contact center cloud platform that focuses on security
Continuous monitoring and SOC
Our Security Operations Center (SOC) operates 24/7 to immediately detect and manage any security incident.
Regular audits and penetration tests
Independent experts carry out annual audits and in-depth penetration tests, ensuring that your platform remains protected against threats.
Micro-segmentation and advanced encryption
Your data is protected in transit and at rest, with advanced access segmentation and encryption mechanisms to maximize confidentiality and integrity.
Multi-site high availability
Thanks to a distributed infrastructure, your contact center remains operational even in the event of an incident or peak activity, ensuring optimum continuity of service.
CUSTOMER TESTIMONIALS
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Ready to transform your customer relationships?
Find out how Odigo can adapt to your business challenges and organization.
FAQ
Do you have any questions?
What is a cloud platform?
A cloud platform is a set of services and tools available over the Internet. It enables companies to use remote servers to store and process data, run applications and use software without the need to manage infrastructure or maintain software.
What are the advantages of cloud platforms?
Cloud platforms are cost-effective and scalable. Companies can vary the number of licenses held by their employees, who can work on-site or remotely, while continuing to work as a team. The Software as a Service (SaaS) market is competitive: the solutions on offer are reliable and agile, and reinforce corporate security and compliance. What’s more, these solutions eliminate the need for infrastructure management and software maintenance.
How do cloud-based communications boost customer engagement?
Cloud-based communications offer native omnichannel engagement. Customers have access to a range of channels all integrated into a unified interaction history and tracked through data analytics. The possibilities offered by the solution’s scalability, its potential for personalization and the insights gained from data analysis help to deliver responsive service and promote the continuous improvement of CX strategies.
Where are my data hosted?
Your data is stored in secure infrastructures in Europe, with the option of sovereign cloud France for customers with strict local requirements. Odigo™ also offers an international infrastructure to guarantee performance and service continuity in over 100 countries.