Is playing it safe delivering results? If your contact centre is ready to thrive, not just survive, it’s time to reassess your strategies and challenge the status quo. CONNECT events are driven by the energy and insights of both speakers and attendees—bring your ideas, questions, and curiosity to make this event unforgettable.
Get ready to engage:
- Genuinely memorable experiences: Open mic session for critical appraisal of various strategies and how they align with evolving customer expectations.
- Ready for anything: Mel Lomax, CCMA’s Training & Accreditation Manager dives into what it takes for your frontline to thrive.
- Embrace risks and rewards: Expert-led exploration of regulatory demands, security challenges and tech advancements.
- Learn from your peers: Case-study led by a hands-on contact centre leader to deep dive in practical solutions for today’s challenges.
Take the next step
This is a free event for contact centre leaders with CCMA membership. To become a member or book a place visit the CCMA website.