Deliver a seamless omnichannel customer experience

Offer your customers a seamless, personalized experience across all your channels with Odigo.

Optimize your customer journeys with unified communications and turn every interaction into an opportunity for satisfaction and loyalty.

BENEFITS

Exploit all the benefits of a cloud-based omnichannel contact center solution

Data-driven approach

Harness the full potential of customer data by integrating multiple communication channels to enrich your contact center interactions and strategies.

In-depth understanding of customers

Thanks to NLU-based qualification, pre-processing bot and semantic analysis, all your channels contribute to a deeper understanding of each customer’s context.

First contact resolution

Accelerate First Contact Resolution (FCR) across all your channels. With detailed customer history and omnichannel customer journey tracking, offer better personalization, advanced routing, and seamless channel switching.

Enhanced consultants

Provide your agents with must-have features such as a unified console and agent-assist functionality. Improve their efficiency and satisfaction by adopting workforce optimization solutions.

Greater commitment

Turn every interaction into a fruitful conversation with unprecedented personalization, taking into account customer preferences, and improving customer satisfaction.

Reduced customer effort

Deliver a consistent, high-quality omnichannel solution for every touchpoint, whether voice channel, live chat or social networks, guaranteeing user convenience and eliminating repetition.

Unrivalled operating efficiency

Increase your Net Promoter Score (NPS), customer satisfaction (CSAT) and improve your employees’ experience with a solution that leverages the agile and scalable tools included in this unique omnichannel contact center cloud solution.

Capabilities

Better performance across all channels with Odigo's omnichannel contact center solution

Voice and telephony

Optimize this central customer channel for an increasingly complex range of contexts.

E-mail

Give detailed, personalized answers for efficient, accurate asynchronous customer support.

Social networking

Manage fast-paced, high-visibility conversations, and quickly direct customers to the help they need.

Instant messaging

Engage customers by using familiar interfaces, offering rich content and leveraging asynchronous conversations.

SMS

Guarantee accessibility on all mobile devices and visibility of your messages thanks to a high open rate.

RCS

Better than an SMS: your messages become interactive, visual and measurable.

Video

Leverage a face-to-face channel to connect, collaborate and visualize issues remotely.

Live chat

Stay present and offer real-time assistance from an advisor or AI bot at key moments in the customer journey.

Concrete results for our customers using the Odigo solution

on IT costs

0 %

transfers between consultants

0 %

customer satisfaction

+ 0 %

CUSTOMER TESTIMONIALS

Our case studies

DSC

Bluelink

Madrid Digital

EXPERT OPINION

"An omnichannel contact center is only successful when it centralizes all interactions, offers a single view of the customer and enables each agent to deliver a fluid, personalized and consistent experience across all channels. "

Principal product marketing, Odigo

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Ready to transform your customer relationships?

Find out how Odigo can adapt to your business challenges and organization.

FAQ

Do you have any questions?

Why choose Odigo and its CcaaS offering?

Odigo offers a complete omnichannel contact center cloud solution, integrating all your channels: voice, email, live chat, social networks and instant messaging. Thanks to AI and automation, you deliver smoother, more personalized and efficient customer interactions, while reducing handling time and call transfers.

How does Odigo improve agent efficiency?

With a unified console, an intelligent AI assistant and workforce optimization tools, your agents gain in productivity and can concentrate on high value-added tasks. The result: fewer repetitions, better first contact resolution (FCR) and increased customer satisfaction.

Which channels does Odigo support?

Odigo centralizes all your channels:
Voice / telephony for direct interactions, email for asynchronous support, live chat and instant messaging for real-time engagement, social networks to manage public and private conversations, SMS / RCS to reach your customers on mobile, video for personalized interactions.

How does Odigo help personalize the customer experience?

Thanks to AI and NLU (Natural Language Understanding), every interaction is analyzed to understand the customer’s context and needs. This enables :

Intelligent routing to the right agent or service
Personalized responses across all channels
A seamless, fluid and consistent experience