Podcasts

Richard Gregory and Martin Teasdale use a combination of industry experience and personal customer experiences to help highlight the issues facing contact centres today. How can agents be supported while they cater to a vast array of customer needs including

Richard Gregory and Martin Teasdale use a combination of industry experience and personal customer experiences to help highlight the issues facing contact centres today. How can agents be supported while they cater to a vast array of customer needs including

Richard Gregory and Martin Teasdale use a combination of industry experience and personal customer experiences to help highlight the issues facing contact centres today. How can agents be supported while they cater to a vast array of customer needs including

Stephen Yap Research Director at the CCMA highlights that what customers want is easy, providing it is harder. Listen to the full podcast to find out how to use technology and customer opinions to bridge the gap between expectations and