A wake up call for European organisations
Ziptone’s CCaaS Made in Europe 2025 Report is more than a market study. With rising geopolitical uncertainty, renewed transatlantic data tensions, and the risk of erosion of frameworks like the EU-US Data Privacy Framework, European contact centre leaders can no longer afford to ignore where their technology comes from—or who controls their data.
Ziptone, a leading independent customer contact publication based in The Netherlands, surveyed over 70 European CCaaS vendors and conducted deep research into their technology stacks, compliance posture, and operational transparency. The result? A comprehensive, neutral overview of the real CCaaS landscape in Europe—with a strong warning about risks from some non-EU vendors opaque practices like lock-in models, unclear pricing, and compliance risks.
What’s Inside the Ziptone Report?
✅ Comparison of 70+ European-based CCaaS providers
✅ The reality behind “Made in Europe” labels
✅ How GenAI, AI-routing and compliance are shaping CCaaS strategy
✅ Key questions every CIO, CTO and CX leader must ask in 2025
✅ Practical tips for evaluating your own vendor ecosystem
Odigo’s approach Stands Out as an EU Vendor
Odigo is one of the 22 providers featured with an in-depth analysis in Ziptone’s report—and with good reason. Our cloud-native, enterprise-grade CCaaS platform was built in Europe for European priorities.
100% GDPR-first architecture, with EU-based data residency you can trust
Full flexibility: public, private or hybrid cloud. Integrations with leading CRM, WFM and ERP systems
Enterprise-ready AI: conversation summarisation, agent assist, predictive analytics
Proven scalability across industries like financial services, public sector, retail, utilities and more