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OUR APPROACH

Since 1986, Odigo has drawn a continuous line between people and technology. Forty years on, we've decided to give a voice back to those who have driven this adventure: founders, engineers, lawyers, BU directors, pre-sales managers. Their testimonies make up a living history of innovation, between archives and a look ahead to 2026.

THE FOUNDER - INTERVIEW N°00

Alain Bernard

From Sup’Aéro to the first lines of the French telecom network, Alain Bernard retraces forty years of an extraordinary adventure: the birth of the telephone kiosk in 1984, the creation of SJT then Prosodie, the regulatory battles against the State, and the three strands of founding DNA that Odigo still carries today. An entrepreneurial saga that began on the tarmac of Lannion airport.

Seek out what doesn’t yet exist, be the only one in a niche, and turn a technical constraint into a business opportunity.

Read the full interview

01

Innovation in use

Making the telephone interactive and useful for everyone, even before the concept of voice service existed.

02

Business model innovation

Invent surcharges, payouts to content creators, then cloud subscriptions.

03

Infrastructure innovation

Keeping up with massive volumes since Santa Claus and his ten million calls.

Headlines

Interview of the month

Headlines

All voices

  • Fondateur
  • March 2026

Alain bernard

  • Fondateur · SJT, TMS, Prosodie · 1984–2007
Le tarmac de Lannion, dix millions d’appels au Père Noël, la guerre des données météo : comment un ingénieur de l’armement a inventé le kiosque téléphonique et posé les fondations d’Odigo.
Emeric
  • Entretien exclusif
  • March 2026

Emeric

  • Ancien Directeur de BU, Prosodie (2006–2012)
On a développé la solution Odigo pour Pôle Emploi. Le premier Odigo qui était vraiment un vrai ACD qui avait de la gueule, on l’a développé en collaboration avec Pôle Emploi.

CHRONOLOGICAL TIMELINE

40 years of history

SJT Foundation

Alain Bernard founds Société du Journal Téléphoné in Paris. The idea: to make the voice intelligent.

SJT Foundation

Alain Bernard founds Société du Journal Téléphoné in Paris. The idea: to make the voice intelligent.

SJT Foundation

Alain Bernard founds Société du Journal Téléphoné in Paris. The idea: to make the voice intelligent.

SJT Foundation

Alain Bernard founds Société du Journal Téléphoné in Paris. The idea: to make the voice intelligent.

SJT Foundation

Alain Bernard founds Société du Journal Téléphoné in Paris. The idea: to make the voice intelligent.

SJT Foundation

Alain Bernard founds Société du Journal Téléphoné in Paris. The idea: to make the voice intelligent.

SJT Foundation

Alain Bernard founds Société du Journal Téléphoné in Paris. The idea: to make the voice intelligent.

SJT Foundation

Alain Bernard founds Société du Journal Téléphoné in Paris. The idea: to make the voice intelligent.

Moments of innovation

1986-1994

The IVR era

The first voice servers transformed the switchboard into an intelligent interface. Connection to banking databases changes everything.

1994-2000

Always too early

Internet by satellite, secure payment, audio streaming: Prosodie invented uses that the market would only discover ten years later.

2000-2008

The virtual set

Even before the concept, Prosodie built a virtual call center for 5,000 agents distributed nationwide. Innovation by constraint.

2006-2012

Birth of Odigo

From CST Bandeau artisanal to ACD industriel: an internal competition gives birth to a brand, a major contract (Pôle Emploi) gives it its dimension.

2012-2022

Cloud & AI

The CCaaS shift, followed by the integration of NLP and the first language models. The agent is augmented. Customer relations become predictive.

2026 →

Next milestones

New moments of innovation will be documented throughout the year. Follow the series to make sure you don’t miss a thing.

EDITORIAL AGENDA

Upcoming content

EDITORIAL AGENDA

PROFILE - Next voice in the series

New testimonials will be added to the Memories & Innovations series throughout 2026.

2026

Coming soon

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