Sales team
Leverage your customer data to generate more revenue
More than just customer service software, Odigo is the driving force behind your sales strategy.
Every customer interaction (call, chat, e-mail or message) is a sales opportunity. We turn every inbound and outbound interaction into a source of intelligence to qualify faster, personalize more finely and sell more intelligently.
our solution
From conversation to conversion:
A CCaaS platform for the performance of your sales department
Omnichannel
Centralize interactions from all your channels (voice, chat, email, social networks) in a single view. Offer your prospects a seamless experience, and guarantee your sales force a seamless follow-up on every opportunity.
AI & Purchase intent detection
Conversational and generative AI can manage initial interactions, gather key information and pass on only the “hottest” prospects to your teams, with all the necessary context.
Intelligent routing
Maximize your chances of closing with every interaction. Your conversion rate increases mechanically by ensuring the best alignment between the prospect’s need and your salesperson’s skills.
CRM integration
By synchronizing with your CRM (Salesforce, etc.), Odigo enriches your customer records with unique conversational intelligence. AI detects unmet needs or frustrations expressed by your existing customers
Already adopted by demanding companies worldwide
Benefits
A CCaaS platform for precise sales pipeline management
- Predictable pipeline: base your sales forecasts on reliable data derived from the analysis of all your interactions.
- Unparalleled prospect experience: Smooth, unrepeatable, hyper-personalized follow-up that differentiates your approach from the very first contact.
- Data-driven coaching: use conversation analysis to identify the arguments that work, and coach your teams on the basis of tangible evidence.
Testimonials
Our customers say it best
Odigo gives us perspectives we didn’t have before, and has simplified our interaction management.
CRM integration and omnichannelity are two key advantages for our teams with Odigo.
Odigo gives us perspectives we didn’t have before, and has simplified our interaction management.
What sets us apart
Why choose Odigo?
Thanks to a unified, AI-driven interface, every customer interaction becomes fluid, fast and personalized, while freeing your agents from repetitive tasks.
- 350 key accounts in 100+ countries use Odigo CCaaS
- 3+ billion interactions managed per year across all channels
- Secure, ISO & RGPD-compliant cloud
- Recognized by analysts Gartner, IDC, Frost & Sullivan, Forrester
- Fast, measurable ROI: The intuitive interface guarantees rapid adoption by teams and visible results on your sales.
FAQ
Do you have any questions?
How can customer service data be used to generate sales?
Customer interactions contain : Signals of intent – Indicators of dissatisfaction – Cross-sell or up-sell opportunities
Centralized data helps identify and prioritize sales opportunities.
How can I improve the conversion rate of incoming leads?
Conversion increases when: Leads are processed quickly – Customer context is immediately accessible – Routing leads to the right expert
Speed and contextualization are key.
Does your solution integrate easily with Salesforce (or our CRM)?
Yes, native integration with leading CRMs like Salesforce, Microsoft Dynamics and others is at the heart of our value proposition. It guarantees seamless data synchronization.
Ready to transform your customer relationships?
Find out how Odigo can adapt to your business challenges and organization.