Unified Communications
Transform your communication tools into a smart collaboration space
Transform your communication tools into a smart collaboration space
When a customer enquiry requires input from several experts, every second counts. Unified communications enable your agents, subject matter experts and support teams to collaborate instantly, regardless of channel, location or device.
Telephony, softphones, presence status, instant messaging, video conferencing, screen sharing, mobility and business integrations: bring all your tools together in a single interface to improve responsiveness and accelerate the resolution of complex enquiries.
For whom?
Tangible benefits for your teams, customers and business
For your agents
Empower your teams to quickly reach the right contact, check availability in real time and switch easily between channels (call, chat, video, screen sharing).
The result: fewer interruptions, less time spent searching, and more time dedicated to customer relations.
For your customers
Speed up the resolution of complex enquiries through better coordination.
Result: a smoother, more personalised experience.
For your business
Modernise your workflows while maintaining your existing infrastructure.
Result: faster deployment and improved operational performance.
context
Why are unified communications now essential?
Contact centers are operating in an environment where customer journeys are becoming increasingly complex. An interaction is no longer resolved solely between a customer and an agent: it often involves several staff members, departments or areas of expertise.
Unified communications enable organisations to:
- Reduce resolution times through instant collaboration
- Improve agent experience with accessible tools
- Streamline internal communication
- Support hybrid working
- Leverage existing systems without replacing them
features
A single platform for seamless collaboration
Real-time presence
Identify available staff straight away and synchronise calendars to find a suitable time.
Unified telephony
Manage your calls from your desk phone, computer or smartphone with a consistent user experience.
Chat, video and screen sharing
Switch instantly between channels to resolve enquiries more quickly.
Smart internal routing
Automatically route communications based on context, availability and skills.
Business integrations
Connect your CRM, ERP and collaboration tools to access context seamlessly.
benefits
Designed to integrate with your existing environment
Deploy an open solution compatible with your infrastructure and applications.
Modernise without disruption.
Collaborate anywhere, on any device
Office, remote work, mobility or multi-site: enable effective communication everywhere.
CUSTOMER TESTIMONIALS
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FAQ
Do you have any questions?
What is a unified communications solution?
A solution that centralises communication channels in one interface.
What is the difference between UCaaS and CCaaS?
CCaaS manages customer interactions; UC supports internal collaboration.
Do UC replace telephony?
No, they enhance existing systems.
Can employees work remotely?
Yes, with full feature access.