Our commitment to accessibility
Today’s world celebrates diversity and inclusion more than ever. CCaaS solutions that incorporate accessibility represent an important step towards a more inclusive digital future – enabling agents, supervisors and administrators to work with confidence, whatever their abilities.
Creating inclusive products for all
Today’s world celebrates diversity and inclusion more than ever. CCaaS solutions that incorporate accessibility represent an important step towards a more inclusive digital future – enabling agents, supervisors and administrators to work with confidence, whatever their abilities.
Odigo aims to ensure that inclusive and accessible design is at the heart of our R&D processes. The positive impact of this commitment extends far beyond improving the user experience by taking into account a wide range of disabilities. It also enriches the usability of the solution for everyone.
Adopting accessibility by design is a positive step towards a more inclusive digital future for agents, supervisors and administrators alike.
Perceptible
User interface information and components must be presented in such a way that the user can perceive them.
Can be used
Users must be able to interact with the interface via usable UI components and navigation.
Understandable
Information and use of the user interface must be clear and easy to understand.
Rugged
Content must be robust enough to be reliably interpreted by a wide range of users, including assistive technologies.
Guaranteeing accessible solutions
Odigo’s commitment to accessibility is shared by all our employees and rests on three fundamental pillars that guide our approach to inclusive design and development:
Awareness-raising and training
Train our teams to integrate accessibility best practices into every stage of the design and development process, fostering a culture of inclusion and continuous improvement.
Design and development
Relying on a compliant library of elements that include good accessibility practices - guaranteeing sufficient color contrast, fluid keyboard navigation and sufficient labels for each component, across all our interfaces.
Rigorous testing
Carry out automated and manual accessibility tests using tools to check that our products meet WCAG 2.2 level AA criteria, enabling us to identify and resolve any problems at an early stage.