Ebook | AI for CX #1

Odigo and Davies Hickman have partnered for the 3rd consecutive year to get unique insight into how EU business leaders perceive the role artificial intelligence (AI) can play in the contact centre. The most important highlights from this survey are presented in a three-part eBook series.

The first eBook looks in-depth at where EU businesses stand on AI for CX now and what has changed since last year.

Some of questions our research has answered include:

• To what extent have businesses invested in AI?
• Are investments in AI paying off for CX?
• Have AI tools reached a tipping point and are businesses still willing to invest more in the future?
• What are business leaders’ expectations with regard to AI in the contact centre?
• How geared toward investing in AI are those businesses which haven’t done so yet?