Find out why Odigo features in the Gartner® Peer Insights™ Voice of the Customer 2026 report dedicated to CCaaS.
When choosing a CCaaS provider, there’s one perspective that matters most — your peers.
The 2026 Voice of the Customer for Contact Center as a Service is built entirely on verified user reviews, which we feel is giving you a transparent view of how vendors perform in real-world environments.
Proven by customers. Not claimed by vendors.
In the latest report, Odigo receives the following scores and ratings:
- ⭐ 4.4 / 5 overall rating*
- 👍 93% willingness to recommend*
- 📊 Positioned in the Aspiring quadrant
- 🚀 4.6 / 5 across key areas*:
- Product capabilities
- Sales experience
- Deployment experience
*Based on 22 reviews as of December 2025
We believe, these scores reflect consistent performance across the full customer journey — from onboarding to daily usage.
What customers are saying
“Best tool to smoothly coordinate all our steps with customers and sum up conversations. Designing customer service journeys is made seamless with an intuitive interface and robust integration of digital channels.” Reviews
👉 Real feedback from real users on Gartner® Peer Insights™ — the foundation of the Voice of the Customer report.
Why this report matters
- Based on 2,000+ verified reviews
- Focused on real customer experience
- Designed to support confident CCaaS decisions
What you’ll learn
Download the report to:
- Benchmark CCaaS providers based on customer feedback
- Understand strengths across the market
- Validate your shortlist with peer-driven insights
- Make a more confident CCaaS investment decision
Disclaimer:
Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner® Peer InsightsTM content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.