Service & support
Support, expertise and advice to maximize the performance of your customer experience
At Odigo, we support businesses every step of the way in managing and optimizing their contact center.
Our services are based on several complementary areas of expertise: operational support, technical consulting and Customer Success coaching, to guarantee the performance, reliability and ongoing evolution of your solution.
CUSTOMER CARE
Proactive, responsive and reliable support for your contact center
Odigo Customer Care answers your questions and helps you solve your problems 24 hours a day, 7 days a week, all year round. Our aim is simple: to guarantee the continuity and performance of your contact center.
- Support focused on your needs: Our team helps you keep control of your technical environment thanks to: clear tracking of your requests, complete visibility of incidents, management and diagnostic tools.
- Fast incident resolution: Finding an immediate solution is our priority. If instant resolution is not possible, we provide you with full visibility on the status of your request to ensure transparency and peace of mind.
- Alerts and proactive advice: Odigo exploits troubleshooting and incident data to: detect anomalies, generate alerts, provide preventive recommendations. This approach enables you to anticipate problems before they impact your business.
- Self-service portal: Our support portal gives you access to a wide range of resources to help you resolve incidents on your own: technical documentation, user guides, knowledge base, learning resources.
CUSTOMER care service support
More than support: a partner committed to your success
Qualified experts
Our support teams are continuously trained to master the latest evolutions and updates of the Odigo™ solution.
Technical and functional support
Our experts don’t just resolve incidents.
They also help you to: understand functionalities, configure the solution, standardize usage and optimize your processes.
Advice tailored to your needs
We provide you with various support channels to direct you to the expert best suited to your needs, whether technical or functional.
Advanced prevention system
Our analysis tools identify potential incidents to prevent disruptions in your customer interactions.
Key information
Multi-language support
Service open 24/7
SLAs defined for support and resolution times
Contact our experts or call +33 1 77 86 20 45
Customer Success
Strategic support to develop your contact center
The Odigo Customer Success program enables you to maintain high performance and sustainably optimize your customer experience.
Your Customer Success partner knows your organization, your strategy and the Odigo™ solution to maximize the value of your investment.
Customized strategic advice
Our experts can help you define customer experience-centric strategies to optimize your return on investment.
Operational success
We’ll help you get the most out of your solution with :
process optimization
performance analysis
continuous improvement of your contact center
CX transformation
Your Customer Success partner can help you manage :
transformation projects
the adoption of new functionalities
strategic planning
continuous improvement of your customer experience
SUPPORTING OUR CUSTOMER SUCCESS
A lasting partnership that supports you in the operational success of your contact center.
Collaboration
We analyze your objectives and work methods to define the best technical practices.
Knowledge transfer
Our experts don’t just resolve incidents.
They also help you to: understand functionalities, configure the solution, standardize usage and optimize your processes.
Change management
We support you in transforming your organization to ensure team buy-in and project success.
Access to an extensive network of experts
Our analysis tools identify potential incidents to prevent disruptions in your customer interactions.
Professional Services
Technical expertise to optimize your contact center
Odigo Professional Services help you maximize your contact center’s performance and profitability through advanced technical support.
Advanced technical support
Our CCaaS experts can help you with :
choosing your architecture
configuring your solution
securing your environment
Strategic decision-making
We help you plan and deploy your technical and strategic initiatives with confidence.
Operational best practices
Our experts share best practices from numerous projects in a variety of technological environments.
CX Services Odigo
Modular solutions for every stage of your project
Set 'N' Start
Speed up the implementation of your solution.
rapid deployment
initial configuration
integration with your environment
test and pilot phases
You benefit from fast, secure commissioning.
Custom 'N' Assist
Customized support to adapt the solution to your specific needs.
Train 'N' Change
Team support and change management to facilitate adoption of the solution.
CX Consulting
Strategic advice to improve your customer experience and transform your contact center.
Already adopted by demanding companies worldwide
CUSTOMER TESTIMONIALS
They're already improving their customers' experience with Odigo
Odigo news
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Find out how Odigo can adapt to your business challenges and organization.