Odigo Record
- Security & Operations
- Integration by Odigo
Information
- Published on
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Odigo Record enables call recordings to be scheduled based on a variety of rules, for later search and playback. Besides, agents and supervisors can manually activate the recording of a conversation in progress.
Benefits
- Ready-to-use & fully integrated in Odigo
- No need of other tools thanks to its full scope
- To pay only what you use, save money
- Fully compliant for MIFID II issues
Features
Record capabilities
Systematic, selective/multi-criteria, scheduled or live recording for legal, analytics or training purposes
Search capabilities
Web interface to consult and archive search
Replay features
Playback modules and different recording quality
Analyzing tools
Customized statistics and reports, can be enrivhed with IVR and Odigo data
Easily connectable
with Quality Management and Speech Analytics solutions
Media
Summary of the main Odigo Record features
Short overview of the main features proposed by Odigo Record